Compaq Armada 1500c Compaq Armada 1500c Reference Guide - Page 44

Technical Support, Support, see the Worldwide Telephone Numbers in Appendix

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If you cannot solve a problem using the troubleshooting tips, you may need to call technical support. To contact Compaq Customer Support, see the "Worldwide Telephone Numbers" in Appendix A in this guide. To receive the fastest possible solution when you call, have the following information available when you call: The model name of your computer Serial number on the back of the computer Purchase date on invoice Conditions under which the problem occurred Error messages that occurred Hardware configuration Type of printer connected Hardware and software you are using Your Windows 98 product identification number (PIN). To locate the PIN number, click Start Settings Control Panel then double-click the System icon click the General tab. Your PIN number is below your name. The printed error message log from Computer Checkup (TEST), or a list of the devices and error messages received Contents of View System Information (INSPECT), as well as the CONFIG.SYS and AUTOEXEC.BAT files

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8-4
Troubleshooting and Technical Support
Technical Support
If you cannot solve a problem using the troubleshooting tips, you
may need to call technical support. To contact Compaq Customer
Support, see the “Worldwide Telephone Numbers” in Appendix A
in this guide.
To receive the fastest possible solution when you call, have the
following information available when you call:
■
The model name of your computer
■
Serial number on the back of the computer
■
Purchase date on invoice
■
Conditions under which the problem occurred
■
Error messages that occurred
■
Hardware configuration
■
Type of printer connected
■
Hardware and software you are using
■
Your Windows 98 product identification number (PIN).
To locate the PIN number, click Start
£
Settings
£
Control
Panel
£
then double-click the System icon
£
click the
General tab. Your PIN number is below your name.
■
The printed error message log from Computer Checkup
(TEST), or a list of the devices and error messages received
■
Contents of View System Information (INSPECT), as well as
the
CONFIG.SYS
and
AUTOEXEC.BAT
files