Compaq D500 Troubleshooting Guide - Page 37

Solving Mouse Problems, Problem, Cause, Solution, Windows logo, Start, Shut Down, Off Computer

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Troubleshooting Without Diagnostics Solving Mouse Problems Problem Mouse does not respond to movement or is too slow. Mouse will only move vertically, horizontally, or movement is jerky. Cause Mouse connector is not properly plugged into the back of the computer. Program in use has stopped responding to commands. Mouse needs repairs. Mouse roller ball is dirty. Solution Shut down your computer using the keyboard. 1. Press the Ctrl and Esc keys at the same time (or press the Windows logo key) to display the Start menu. 2. Use the up or down arrow key to select Shut Down or Turn Off Computer and then press the Enter key. 3. Use the up or down arrow key to select the Shut Down or Turn Off option and then press the Enter key. 4. After the shutdown is complete, plug the mouse connector into the back of your computer (or the keyboard) and restart your computer. Shut down the computer using the keyboard and then restart the computer. See your Worldwide Limited Warranty booklet for details. Remove roller ball cover from the bottom of the mouse and clean it with a mouse cleaning kit available from most computer stores. Troubleshooting Guide 2-23

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Troubleshooting Guide
2–23
Troubleshooting Without Diagnostics
Solving Mouse Problems
Problem
Cause
Solution
Mouse does not respond
to movement or is
too slow.
Mouse connector is
not properly plugged
into the back of the
computer.
Shut down your computer using the
keyboard.
1. Press the
Ctrl
and
Esc
keys at
the same time (or press the
Windows logo
key) to display
the
Start
menu.
2. Use the up or down arrow key
to select
Shut Down
or
Turn
Off Computer
and then press
the
Enter
key.
3. Use the up or down arrow key
to select the
Shut Down
or
Turn Off
option and then press
the
Enter
key.
4.
After the shutdown is complete,
plug the mouse connector into
the back of your computer (or
the keyboard) and restart your
computer.
Program in use has
stopped responding to
commands.
Shut down the computer using the
keyboard and then restart the
computer.
Mouse needs repairs.
See your Worldwide Limited
Warranty booklet for details.
Mouse will only move
vertically, horizontally, or
movement is jerky.
Mouse roller ball is
dirty.
Remove roller ball cover from the
bottom of the mouse and clean it
with a mouse cleaning kit available
from most computer stores.