Compaq DC7600 HP ProtectTools Troubleshooting Guide - Page 12

HP ProtectTools Troubleshooting Guide Software Impacted-Short description Details Solution / Workaround HP ProtectTools Embedded Security-Application lock-ups occur when the connection with a TPM Module is lost When the TPM module is If system appears not to function properly or the damaged or the connection is TPM is not found, perform the following manual lost, the Security Manager inspections to ensure the system is properly locks up. Attempting to close configured: the Security Manager causes Windows error messages. • Check in the Computer Setup (F10) Utility to ensure that the TPM is unhidden. • Check the Device Manager reports to ensure that the TPM Device Driver is installed: 1. Click Start. 2. Click Control Panel. 3. Click System. 4. Click System Devices. 5. Click Broadcom TPM. (The device status should indicate This device is working properly.) A 3-minute delay occurs as applications and Windows services time out after attempting connection to the damaged TPM. The Security Manager recovers and the user can run the self test and confirm damaged module. HP ProtectTools Embedded Running Large Scale HP is working to resolve the xml-file-overwrite Security-Running Large Deployment on any issue and will provide a solution in a future Scale Deployment a second previously initialized HP SoftPaq. time on the same PC or on ProtectTools Embedded a previously initialized PC Security system will render overwrites Emergency existing Recovery Archives Recovery and Emergency and Recovery Tokens useless Token files. The new files by overwriting those xml files. are useless for recovery. 10 www.hp.com Technical Reference Guide