Compaq DC7600 HP ProtectTools Troubleshooting Guide - Page 15

HP ProtectTools Troubleshooting Guide Software Impacted-Short description Details Solution / Workaround HP ProtectTools Credential Manager-USB token credential is not available with login to Windows XP SP1 After installing USB token This only occurs with Windows XP SP1; update software, registering the USB Windows version to SP2 via Windows Update token credential, and setting to correct. Credential Manager as To work around if retaining SP1, re-log back primary login, the USB Token into Windows using another credential is neither listed nor available (Windows password) in order to log off and in the Credential re-log back into Credential Manager. Manager/gina logon. When logging back into Windows, log off Credential Manager, re-log back into Credential Manager and reselect token as primary login, the token login operation functions normally. HP ProtectTools Credential Manager-Some application Web pages create errors that prevent user from performing or completing tasks Some Web-based Credential Manager Single Sign On does not applications stop functioning support all software Web interfaces. Disable and report errors due to the Single Sign On support for the specific Web disabling functionality pattern page by turning off Single Sign On support. of Single Sign On. For Please see complete documentation on Single example, an ! in a yellow Sign On, which is available in the Credential triangle is observed in Manager help files. Internet Explorer indicating If a specific Single Sign On cannot be disabled an error has occurred. for a given application. Call 3rd level support for HP direct assistance. HP ProtectTools Credential System intermittently locks up Press the power button for 3 seconds to force the Manager-System and displays the going into system to reboot. intermittently locks up and hibernation screen when goes into hibernation when APC Personal biometric USB an APC biometric Pod (BIOPOD) is configured fingerprint reader is as an authentication tool for HP is working on a resolution. The resolution will be made available in future Credential Manager product development. configured as an Credential Manager. authentication tool for Credential Manager Technical Reference Guide www.hp.com 13