Compaq DC7600 HP ProtectTools Troubleshooting Guide - Page 20

HP ProtectTools Troubleshooting Guide Software Impacted-Short description Details Solution / Workaround HP ProtectTools Embedded When an administrator sets The workaround is to change the NT Security-Automatic up Automatic Backup in AUTHORITY\SYSTEM to (computer backup does not work with Embedded Security, it creates name)\(admin name). This is the default setting mapped drive an entry in Windows > if the Scheduled Task is created manually. Tasks > Scheduled Task. HP is working to provide future product releases This Windows Scheduled with default settings that include computer Task is set to use NT name\admin name. AUTHORITY\ SYSTEM for rights to execute the backup. This works properly to any local drive. When the administrator instead configures the Automatic Backup to save to a mapped drive, the process fails because the NT AUTHORITY\SYSTEM does not have the rights to use the mapped drive. If the Automatic Backup is scheduled to occur upon login, Embedded Security TNA Icon displays the following message: The Backup Archive location is currently not accessible. Click here if you want to backup to a temporary archive until the Backup Archive is accessible again. If the Automatic Backup is scheduled for a specific time, however, the backup fails without displaying notice of the failure. HP ProtectTools Embedded The current 4.0 software was HP will address this issue in future releases. Security-Unable to designed for HP Notebook disable Embedded Security 1.1B implementations, as State temporarily in well as supporting HP Embedded Security GUI Desktop 1.2 implementations. This option to disable is still supported in the software interface for TPM 1.1 platforms. 18 www.hp.com Technical Reference Guide