Compaq dc7100 HP Compaq Business Desktop dc7100 Series Service Reference Guide - Page 270
Solving Internet Access Problems, Solving Front Panel Component Problems
View all Compaq dc7100 manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 270 highlights
Solving Front Panel Component Problems Problem Cause Solution A USB device, headphone, or microphone is not recognized by the workstation. (continued) The correct device driver is not installed. 1. Install the correct driver for the device. 2. You might need to reboot the computer. The cable from the device to the computer does not work. 1. If possible, replace the cable. 2. Restart the workstation. The device is not working. 1. Replace the device. 2. Restart the computer. Solving Internet Access Problems Solving Internet Access Problems Problem Cause Unable to connect to the Internet. Internet Service Provider (ISP) account is not set up properly. Modem is not set up properly. Unable to connect to the Internet. (continued) Web browser is not set up properly. Cable/ DSL modem is not plugged in. Cable/DSL service is not available or has been interrupted due to bad weather. The CAT5 10/100 cable is disconnected. IP address is not configured properly. Solution Verify Internet settings or contact the ISP for assistance. Reconnect the modem. Verify the connections are correct using the quick setup documentation. Verify that the Web browser is installed and set up to work with your ISP. Plug in cable/DSL modem. You should see a "power" LED light on the front of the cable/DSL modem. Try connecting to the Internet at a later time or contact your ISP. (If the cable/DSL service is connected, the "cable" LED light on the front of the cable/DSL modem will be on.) Connect the CAT5 10/100 cable between the cable modem and the computers's RJ-45 connector. (If the connection is good, the "PC" LED light on the front of the cable/DSL modem will be on.) Contact the ISP for the correct IP address. D-28 361288-003 Service Reference Guide, dc7100