Computer Associates SQLSTQ99000600 Diagnostics Guide - Page 4

Common Application Framework and Startup What Happened ...4-2 Where It Happened ...4-3 When It Happened ...4-3 What is the Extent of the Problem 4-4 Identify Potential Causes ...4-4 A Change in the Environment 4-5 A Change to the Product or Component 4-6 User Error ...4-6 Confirm your Conclusions 4-6 Apply the Cure and Document the Solution 4-7 Chapter 5: Troubleshooting Installation and Migration .......5-1 Pre-Installation Considerations 5-1 Installation Process Overview 5-8 Windows Installations ...5-8 LINUX Installations...5-11 General Install Notes ...5-13 Infrastructure Deployment 5-14 Agent Registration...5-15 Installation Symptoms and Solutions 5-16 Unable to connect to MDB (Ingres 5-16 Cannot find JDBC SP3 5-16 Unable to Initialize Database Connection 5-16 Lots of Memory Usage 5-17 Timeout Error with Dual NICs 5-17 Unable to Connect to Web Service 5-17 Scalability Server Unable to Connect to Engine 5-18 Large Number of Subfolders and Files in Install Directory 5-19 Migration Symptoms and Solutions 5-19 Agents Not Registering 5-19 Cannot Deploy SD Packages after Upgrading from USD 4.0 5-20 Chapter 6: Troubleshooting Software Delivery 6-1 DTS Considerations ...6-1 OSIM...6-2 Symptoms and Solutions ...6-2 Cannot Run Jobs on Scalability Server Agent 6-3 Cannot Run Jobs on Agent 6-3 Cannot Run Jobs on Agent 6-3 0-2 CA-Product User Guide