Computer Associates SQLSTQ99000600 Diagnostics Guide - Page 60

Symptoms and Solutions If the signature file gets corrupted the scan will most likely not produce any results. A simple way to check the file integrity is to load it in a web browser. If the browser "complains" about the syntax, then it is unlikely to be accepted by the scanner as well. Symptoms and Solutions This section presents both symptoms and solutions for common problems related to the Asset Management component. Disappearing Asset Management Deployment Jobs Symptom: We are deploying Asset Management agents through the deployment wizard (rather than Software Delivery) but the deployment jobs disappear from the console within a day or so whether or not the deployment has been successful. Solution: Unlike Software Delivery distribution jobs, Asset Management deployment jobs are not persistent. Whenever CAF is restarted the deployment history and any current deployments are lost. Signatures Missing After Upgrade Symptom - 1: We upgraded to r11.1 but now we don't seem to have the signatures for the Office 2000 components (e.g., Word, Excel, etc.). Where did they go? Symptom - 2: We upgraded to r11.1a but, after executing the Default Software Contents Download Job, there appears to be less than half the software signatures that were available under r11.1. What happened? Solution: In both cases, what is perceived as an error is actually just a change in design that requires additional clarification. In r11.x, software products are grouped first into suites, where applicable. For example, Microsoft Access is considered part of the Microsoft Office suite. As a result, where you might previously have looked for MS-Access directly, you now need to first look for MS-Office, then drill down to find MS-Access. 7-2 Unicenter IT Resource Management Diagnostics Guide