Computer Associates SQLSTQ99000600 Diagnostics Guide - Page 5

Troubleshooting Asset Management, Troubleshooting Remote Control - 7 0 + windows 7

Page 5 highlights

Common Application Framework and Startup Agents not Registering 6-4 Persistent Migration Lock 6-4 Agents are not Migrated during Upgrade 6-4 No Answer from Domain Manager After Container is Sent 6-5 Jobs Sent to Remote Agents Not Executed or Delayed 6-5 CCS Calendar No Longer Attached 6-5 Configuration Parameter Could Not Be Written 6-6 Job Check Dialog is Invisible 6-6 Distribution Does Not Progress - but DTS Still Active 6-6 Security Violation for DTS Transfer that was Suspended and Resumed 6-7 Target Name Missing in Jobcheck 6-7 Cannot See DSM Agent Deployment Packages in Staging Library 6-7 Error Running Purge and Archive Software Job 6-7 Software Package Not Added to Windows Add\Remove Programs 6-8 Updating Source List Library Error - but Job Still Works 6-8 Chapter 7: Troubleshooting Asset Management 7-1 Note Regarding Software Scanning and Detection 7-1 Symptoms and Solutions...7-2 Disappearing Asset Management Deployment Jobs 7-2 Signatures Missing After Upgrade 7-2 Unable to Sort Computer Groups by Type 7-4 Unable to Set Asset Group Permissions 7-4 Chapter 8: Troubleshooting Remote Control 8-1 Symptoms and Solutions...8-1 Global Address Book not Populating 8-1 User Cannot Connect ...8-2 Erratic Keyboard Behavior over Slow Connection 8-2 Chapter 9: Troubleshooting Common Components and Integrations 9-1 Considerations for Common Components 9-1 Installing DSM r11.2 with Pre-Existing Common Services 9-2 Understanding Managed and Unmanaged Objects 9-2 Contents 0-3

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Common Application Framework and Startup
Agents not Registering
...................................................................................................
6-4
Persistent Migration Lock
................................................................................................
6-4
Agents are not Migrated during Upgrade
...........................................................................
6-4
No Answer from Domain Manager After Container is Sent
....................................................
6-5
Jobs Sent to Remote Agents Not Executed or Delayed
.........................................................
6-5
CCS Calendar No Longer Attached
....................................................................................
6-5
Configuration Parameter Could Not Be Written
...................................................................
6-6
Job Check Dialog is Invisible
...........................................................................................
6-6
Distribution Does Not Progress – but DTS Still Active
..........................................................
6-6
Security Violation for DTS Transfer that was Suspended and Resumed
..................................
6-7
Target Name Missing in Jobcheck
.....................................................................................
6-7
Cannot See DSM Agent Deployment Packages in Staging Library
..........................................
6-7
Error Running Purge and Archive Software Job
...................................................................
6-7
Software Package Not Added to Windows Add\Remove Programs
.........................................
6-8
Updating Source List Library Error – but Job Still Works
......................................................
6-8
Chapter 7: Troubleshooting Asset Management
................
7-1
Note Regarding Software Scanning and Detection
..............................................................
7-1
Symptoms and Solutions
......................................................................................................
7-2
Disappearing Asset Management Deployment Jobs
.............................................................
7-2
Signatures Missing After Upgrade
.....................................................................................
7-2
Unable to Sort Computer Groups by Type
..........................................................................
7-4
Unable to Set Asset Group Permissions
.............................................................................
7-4
Chapter 8: Troubleshooting Remote Control
.......................
8-1
Symptoms and Solutions
......................................................................................................
8-1
Global Address Book not Populating
.................................................................................
8-1
User Cannot Connect
.....................................................................................................
8-2
Erratic Keyboard Behavior over Slow Connection
................................................................
8-2
Chapter 9: Troubleshooting Common Components and
Integrations
.............................................................................
9-1
Considerations for Common Components
................................................................................
9-1
Installing DSM r11.2 with Pre-Existing Common Services
....................................................
9-2
Understanding Managed and Unmanaged Objects
....................................................................
9-2
Contents
0–3