D-Link DNS-1550-04 Product Manual - Page 157

Submitting A Claim, USA residents

Get D-Link DNS-1550-04 PDF manuals and user guides View all D-Link DNS-1550-04 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 157 highlights

Submitting A Claim: The customer shall return the product to the original purchase point based on its return policy. In case the return policy period has expired and the product is within warranty, the customer shall submit a claim to D-Link as outlined below: • The customer must submit with the product as part of the claim a written description of the Hardware defect or Software nonconformance in sufficient detail to allow D-Link to confirm the same, along with proof of purchase of the product (such as a copy of the dated purchase invoice for the product) if the product is not registered. • The customer must obtain a Case ID Number from D-Link Technical Support (USA 1-877-453-5465 or Canada 1-800-361-5265), who will attempt to assist the customer in resolving any suspected defects with the product. If the product is considered defective, the customer must obtain a Return Material Authorization ("RMA") number by completing the RMA form. Enter the assigned Case ID Number at https://rma.dlink.com/ (USA only) or https://rma.dlink.ca (Canada only). • After an RMA number is issued, the defective product must be packaged securely in the original or other suitable shipping package to ensure that it will not be damaged in transit, and the RMA number must be prominently marked on the outside of the package. Do not include any manuals or accessories in the shipping package. D-Link will only replace the defective portion of the product and will not ship back any accessories. • The customer is responsible for all in-bound shipping charges to D-Link. No Cash on Delivery ("COD") is allowed. Products sent COD will either be rejected by D-Link or become the property of D-Link. Products shall be fully insured by the customer and shipped to D-Link Systems, Inc. • USA residents send to 17595 Mt. Herrmann, Fountain Valley, CA 92708. D-Link will not be held responsible for any packages that are lost in transit to D-Link. The repaired or replaced packages will be shipped to the customer via UPS Ground or any common carrier selected by D-Link. Return shipping charges shall be prepaid by D-Link if you use an address in the United States, otherwise we will ship the product to you freight collect. Expedited shipping is available upon request and provided shipping charges are prepaid by the customer. D-Link may reject or return any product that is not 157

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
157
Submitting A Claim:
The customer shall return the product to the original purchase point based on
its return policy. In case the return policy period has expired and the product
is within warranty, the customer shall submit a claim to D-Link as outlined
below:
•
The customer must submit with the product as part of the claim a
written
description
of
the
Hardware
defect
or
Software
nonconformance in sufficient detail to allow D-Link to confirm the
same, along with proof of purchase of the product (such as a copy
of the dated purchase invoice for the product) if the product is not
registered.
•
The customer must obtain a Case ID Number from D-Link
Technical
Support
(USA
1-877-453-5465
or
Canada
1-800-361-5265), who will attempt to assist the customer in
resolving any suspected defects with the product. If the product is
considered defective, the customer must obtain a Return Material
Authorization (“RMA”) number by completing the RMA form. Enter
the assigned Case ID Number at https://rma.dlink.com/ (USA only)
or https://rma.dlink.ca (Canada only).
•
After an RMA number is issued, the defective product must be
packaged securely in the original or other suitable shipping
package to ensure that it will not be damaged in transit, and the
RMA number must be prominently marked on the outside of the
package. Do not include any manuals or accessories in the
shipping package. D-Link will only replace the defective portion of
the product and will not ship back any accessories.
•
The customer is responsible for all in-bound shipping charges to
D-Link. No Cash on Delivery (“COD”) is allowed. Products sent
COD will either be rejected by D-Link or become the property of
D-Link. Products shall be fully insured by the customer and shipped
to D-Link Systems, Inc.
•
USA residents
send to 17595 Mt. Herrmann, Fountain Valley, CA
92708. D-Link will not be held responsible for any packages that
are lost in transit to D-Link. The repaired or replaced packages will
be shipped to the customer via UPS Ground or any common carrier
selected by D-Link. Return shipping charges shall be prepaid by
D-Link if you use an address in the United States, otherwise we will
ship the product to you freight collect. Expedited shipping is
available upon request and provided shipping charges are prepaid
by the customer. D-Link may reject or return any product that is not