DeLonghi EAM3400 Owner Manual - Page 22

15 PROBLEMS THAT CAN BE RESOLVED BEFORE CALLING THE SERVICE CENTER If the appliance is not working, the causes of the malfunction can be identified and resolved by referring to chapter 14. If, on the other hand, no message is displayed, run the following checks before calling the service center. PROBLEM CAUSE SOLUTION The coffee is not hot • The cups have not been preheated. • Heat the cups by rinsing them in hot water or leaving them for at least 20 minutes on the cup warmer tray on the lid (see note 3, chapter 5). • The infuser is too cold • Heat the infuser by pressing the button before making the coffee (fig. 12, see note 3, chapter 5). The coffee is not creamy • The coffee is ground too coarsely enough • Wrong type of coffee is being used. • Turn the grinding regulator one click counter-clockwise (see chapter 7). • Use a type of coffee for espresso coffee makers. The coffee runs out too • The coffee is ground too finely. slowly. The coffee runs out too • The coffee is ground too coarsely. quickly. • Turn the grinding regulator one click counter-clockwise (see chapter 7). • Turn the grinding regulator one click counter-clockwise (see chapter 7). The coffee does not come • The spout holes are blocked. out of one of the spouts. • Scrape off the dry coffee residues with a needle (fig. 24). When the steam knob is • The holes in the cappuccino frother and • Clean the holes in the cappuccino frother and the steam turned, no steam comes out steam nozzle are clogged. nozzle (see paragraph 10 - fig. 23). of the cappuccino frother When the , • The ground coffee may be blocked in • Remove the ground coffee inside the funnel using a knife or the funnel. (see chapter 8 - note 5). Then clean the infuser and the , button is pressed, the inside of the appliance (see description in chapter 11.2). appliance does not deli- ver coffee, but only water. When the button • The appliance is not plugged in. is pressed, the appliance does not turn on. • Check that the power cable is plugged into the outlet. • The appliance is on. The infuser can • Turn the appliance off and remove the infuser (see chapter The infuser cannot be only be removed if the appliance is off. 11.2). IMPORTANT: the infuser can only be removed if removed for cleaning. the appliance is off. Attempting to remove the infuser when the appliance is on may cause serious damage. 21