Definitive Technology SoloCinema Studio SoloCinema Studio Manual - Page 14

Tips, Troubleshooting, Frequently Asked Questions (FAQ) 1. Q: I just purchased this product, and a part is missing. What should I do?  Answer: You have several options. You can contact the dealer who sold you the product, or you can e-mail or call us. Please provide us with the serial number of your product; a description of what part is missing; and the name of the dealer you purchased the product from. Customers outside the US and Canada should contact the Definitive Importer in your country. Our list of international distributors can be found here: http://www.definitivetech.com/ Dealers/International.aspx 2. Q: How do I get in touch with Definitive tech support?  Answer: You can e-mail: [email protected] or call (800) 2287148 (US and Canada), +1 (410) 363-7148 (all other countries). Tech support is offered only in English. 3. Q: What is Definitive's web site address? Answer: www.definitivetech.com 4. Q: I believe something is wrong, and the product needs service. What do I do? 10. Q: Can the sound bar be mounted to TV brackets that feature pivoting arms?  Answer: Yes, but make sure that you leave enough clearance below the TV to mount the sound bar! The combined weight of the TV, the bracket, and the SoloCinema Studio sound bar MUST be less than the rated weight capacity of the TV mount being used. You may or may not need to use the SoloCinema wall bracket, depending upon the pivoting mount being used. 11. Q: I can hear sound coming out of the bar, but don't see anything on the television.  Answer: Getting multiple components to talk to each other can sometimes be problematic. Some owners occasionally experience issues such as: • "I can see picture on the TV, but I can't hear anything out of the bar." • "I plugged in a source with HDMI and it just doesn't work." • "A component in my system is frozen and won't let me control it." HDMI is an elegant, high performance way to connect audio/ video components. In rare circumstances, such issues as the ones listed above can occur. When you encounter problems like this, please try the following troubleshooting steps:  Answer: You have several options. You can contact the dealer who sold you the product, or you can e-mail or call us. Please provide us with the serial number of your product; a description of what part is missing; and the name of the dealer you purchased the product from. Customers outside the U.S. and Canada should contact the Definitive Technology importer in your country: http://www. definitivetech.com/Dealers/International.aspx 5. Q: I want to order a replacement remote control. How do I do that?  Answer: You have several options. You can contact the dealer who sold you the product, or you can e-mail or call us. Please provide us with the serial number of your product, and the name of the dealer you purchased the product from. Customers outside the U.S. and Canada should contact the Definitive Technology importer in your country: http://www.definitivetech.com/Dealers/International.aspx 6. Q: Does the SoloCinema support 3D video?  Answer: Yes, via the HDMI 1.4a inputs and output to the TV. 7. Q: How do I set the crossover and channel balance settings?  Answer: You don't need to make any crossover settings or adjustments. SoloCinema Studio is a complete system, with subwoofer and main system crossover points already preset. 8. Q: Where should I put the subwoofer?  Answer: We encourage subwoofer experimentation! Your subwoofer and room interact to create the bass that you hear and feel. In general, placing the subwoofer along the wall, or in a corner, will reinforce the bass response and create a better listening experience. The subwoofer is wireless, so try different places in the room until you are satisfied with the bass that you experience. 1. Confirm that the Television and SoloCinema Studio are set to the correct inputs and that the Volume is set to a reasonable level 2. Toggle inputs on the bar (select a different input and then switch back) 3. Confirm that all cables are plugged in completely 4. Unplug the HDMI cable from the source and plug it back in 5. Power cycle all components in the system 6. Unplug the power cable from each component in the entire sys- tem (TV, SoloCinema Studio, and all sources). Wait 3 minutes before restoring power. Note: If the trouble shooting tips above do not help you resolve your issue, please ensure that all devices in your system have upto-date firmware. With many of todays 'Smart' (internet connected) TV's, Blu-ray players, and game systems, this can be as easy as going into a menu and instructing the device to check for updates. We recommend installing any and all updates when they become available for all your devices. Definitive's customer service team is eager to help you resolve any issue that arises. Please contact customer service by phone or email, or visit www.definitivetech.com/support Toll Free (USA & Canada): (800) 228-7148 Phone. (410) 363-7148 Fax. (410) 363-9998 [email protected] Hours: Monday - Friday 9:30 AM - 6:00 PM EST (GMT-5) 9. Q: Should I mount the bar below, or above, my TV set? Answer: The bar can be placed either above, or below, the TV set, but close to ear level will sound best. more information visit our website at www.definitivetech.com 13