Definitive Technology SoloCinema Studio SoloCinema Studio Manual - Page 16

Service Service and warranty work on your Definitive product will normally be performed by the Definitive Technology retailer or importer. If, however, you wish to return the product to us, please contact us first, describing the problem and requesting proper authorization. Please note: Definitive phone and email technical support is offered only in English. Product Servicing The address given in this booklet is the address of our offices. Under no circumstances should loudspeakers be shipped to our offices or returned without contacting us first and obtaining return authorization. e-mail: [email protected] Technical Assistance If you have any questions, please contact the Definitive Technology dealer or importer you purchased your product from. If they are unable to help you, please contact us directly. (800) 228-7148 (North America), 01 (410) 363-7148, email: [email protected] Contact Us Directly Address: Definitive Technology 11433 Cronridge Drive, Suite K Owings Mills, MD 21117 USA Call: Visit: Email: Twitter: 800-228-7148 www.DefinitiveTech.com [email protected] @DefinitiveTech Limited Warranty 5-Years for Drivers and Cabinets, 3-Years for Electronic Components DEI Sales Co., dba Definitive Technology (herein "Definitive"), warrants to the original retail purchaser only that this Definitive loudspeaker product (the "Product") will be free from defects in material and workmanship for a period of five (5) years covering the drivers and cabinets, and three (3) years for the electronic components from the date of the original purchase from a Definitive Authorized Dealer. If the Product is defective in material or workmanship, Definitive or its Authorized Dealer will, at its option, repair or replace the warranted product at no additional charge, except as set forth below. All replaced parts and Product(s) become the property of Definitive. Product that is repaired or replaced under this warranty will be returned to you, within a reasonable time, freight collect. This warranty is non-transferrable and is automatically void if the original purchaser sells or otherwise transfers the Product to any other party. This Warranty does not include service or parts to repair damage caused by accident, misuse, abuse, negligence, inadequate packing or shipping procedures, commercial use, voltage in excess of the rated maximum of the unit, cosmetic appearance of cabinetry not directly attributable to defects in material or workmanship. This warranty does not cover the elimination of externally generated static or noise, or the correction of antenna problems or weak reception. This warranty does not cover labor costs or damage to the Product caused by installation or removal of the Product. Definitive Technology makes no warranty with respect to its products purchased from dealers or outlets other than Definitive Technology Authorized Dealer. This Warranty applies only to Products purchased in Canada, the United States of America, its possessions, and U.S. and NATO armed forces exchanges and audio clubs. The Warranty terms and conditions applicable to Products purchased in other countries are available from the Definitive Technology Authorized Distributors in such countries. The warranty is automatically void if: 1) The product has been damaged, altered in any way mishandled during transportation or tampered with. 2) The product is damaged due to accident, fire, flood, unreasonable use, misuse, abuse, customer applied cleaners, failure to observe manufacturers warnings, neglect or related events. 3) Repair or modification of the Product has not been made or authorized by Definitive Technology. 4) The product has been improperly installed or used. Product must be returned (insured and prepaid), together with the original dated proof of purchase to the Authorized Dealer from whom the Product was purchased, or to the nearest Definitive factory service center. Product must be shipped in the original shipping container or its equivalent. Definitive is not responsible or liable for loss or damage to Product in transit. This limited warranty is the only express warranty that applies to your product. Definitive neither assumes nor authorizes any person or entity to assume for it any other obligation or liability in connection with your product or this warranty. All other warranties, including but not limited to express, implied, warranty of merchantability or fitness for a particular purpose, are expressly excluded and disclaimed to the maximum extent allowed by law. All implied warranties on product are limited to the duration of this expressed warranty. Definitive has no liability for acts of third parties. Definitive's liability, whether based on contract, tort, strict liability, or any other theory, shall not exceed the purchase price of the product for which a claim has been made. Under no circumstance will Definitive bear any liability for incidental, consequential or special damages. The consumer agrees and consents that all disputes between the consumer and Definitive shall be resolved in accordance with California laws in San Diego County, California. Definitive reserves the right to modify this warranty statement at any time. Some states do not allow the exclusion or limitation of consequential or incidental damages, or implied warranties, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Technology acknowledgements Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are trademarks of Dolby Laboratories. Manufactured under license under U.S. Patent Nos: 5,956,674; 5,974,380; 6,487,535 & other U.S. and worldwide patents issued & pending. DTS, the Symbol, & DTS and the Symbol together are registered trademarks & DTS Digital Surround and the DTS logos are trademarks of DTS, Inc. © DTS, Inc. All Rights Reserved. The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI logo are trademarks or registered trademarks of HDMI licensing LLC in the United States and other countries. TruSurround HD4 is a trademark of SRS Labs, Inc. TruSurround HD4 technology is incorporated under license form SRS Labs, Inc. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Definitive Technology is under license. Other trademarks and trade names are those of their respective owners. The "aptX® software is copyright CSR plc or its group companies. All rights reserved. The aptX® mark and the aptX logo are trademarks of CSR plc or one of its group companies and may be registered in one or more jurisdictions." For patent information, please visit www.definitivetech.com/patents/ more information visit our website at www.definitivetech.com 15