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Dell 5535dn Laser User's Guide - Page 269

Solving option problems, Option does not operate correctly or quits after it is installed, Paper trays

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5 In the Max Speed box, click on one of the following: 2400 4800 9600 14400 33600 6 Click Submit. Solving option problems Option does not operate correctly or quits after it is installed These are possible solutions. Try one or more of the following: RESET THE PRINTER Turn the printer off, wait about 10 seconds, and then turn the printer on. CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER 1 Turn the printer off. 2 Unplug the printer. 3 Check the connection between the option and the printer. MAKE SURE THE OPTION IS INSTALLED CORRECTLY Print a menu settings page and check to see if the option is listed in the Installed Options list. If the option is not listed, then reinstall it. For more information, see the hardware setup documentation that came with the option. MAKE SURE THE OPTION IS SELECTED From the computer you are printing from, select the option. For more information, see "Updating available options in the printer driver" on page 46. Paper trays These are possible solutions. Try one or more of the following: MAKE SURE THE PAPER IS LOADED CORRECTLY 1 Open the paper tray. 2 Check for paper jams or misfeeds. 3 Make sure paper guides are aligned against the edges of the paper. 4 Make sure the paper tray closes properly. Troubleshooting 269

Section	Page
Contents	2
Safety information	12
Learning about the printer	14
Printer configurations	14
Selecting a location for the printer	14
Basic functions of the scanner	15
Understanding the ADF and scanner glass	16
Understanding the printer control panel	17
Understanding the home screen	18
Using the touch-screen buttons	20
Additional printer setup	24
Installing internal options	24
Available internal options	24
Accessing the system board to install internal options	25
Installing a memory card	27
Installing a flash memory or firmware card	28
Installing an Internal Solutions Port	31
Installing a printer hard disk	37
Installing a fax card	41
Attaching cables	43
Verifying printer setup	44
Printing a menu settings page	44
Printing a network setup page	45
Setting up the printer software	45
Installing printer software	45
Updating available options in the printer driver	46
Setting up wireless printing	47
Information you will need to set up the printer on a wireless network	47
Installing the printer on a wireless network (Windows)	47
Installing the printer on a wireless network (Macintosh)	49
Installing the printer on a wired network	52
Changing port settings after installing a new network Internal Solutions Port	55
Setting up serial printing	57
Setting up the printer to fax	59
Choosing a fax connection	59
Using an RJ11 adapter	60
Connecting directly to a telephone wall jack in Germany	63
Connecting to a telephone	64
Connecting to an answering machine	65
Connecting to a computer with a modem	67
Setting the outgoing fax name and number	68
Setting the date and time	68
Turning Daylight Saving Time on	69
Loading paper and specialty media	70
Setting the Paper Size and Paper Type	70
Configuring Universal paper settings	70
Loading the standard or optional 250-sheet or 550-sheet tray	71
Loading the 2000-sheet tray	74
Loading the multipurpose feeder	78
Loading the envelope feeder	80
Linking and unlinking trays	81
Linking trays	81
Unlinking trays	82
Assigning a custom paper type name	82
Changing a Custom Type <x> name	82
Paper and specialty media guidelines	84
Paper guidelines	84
Paper characteristics	84
Unacceptable paper	85
Selecting paper	85
Selecting preprinted forms and letterhead	85
Using recycled paper and other office papers	86
Storing paper	86
Supported paper sizes, types, and weights	87
Paper sizes supported by the printer	87
Paper types and weights supported by the printer	89
Paper types and weights supported by the output bins	89
Copying	91
Making copies	91
Making a quick copy	91
Copying using the ADF	91
Copying using the scanner glass	92
Copying photos	92
Copying on specialty media	92
Making transparencies	92
Copying to letterhead	93
Customizing copy settings	93
Copying from one size to another	93
Making copies using paper from a selected tray	94
Copying a document that contains mixed paper sizes	94
Copying on both sides of the paper (duplexing)	95
Reducing or enlarging copies	95
Adjusting copy quality	96
Collating copies	96
Placing separator sheets between copies	97
Copying multiple pages onto a single sheet	97
Creating a custom job (job build)	98
Job interrupt	99
Placing information on copies	99
Placing the date and time at the top of each page	99
Placing an overlay message on each page	99
Canceling a copy job	100
Canceling a copy job while the document is in the ADF	100
Canceling a copy job while copying pages using the scanner glass	100
Canceling a copy job while the pages are being printed	100
Understanding the copy screens and options	100
Copy from	100
Copy to	101
Scale	101
Darkness	101
Content	101
Sides (Duplex)	101
Collate	102
Options	102
Improving copy quality	103
E-mailing	104
Getting ready to e-mail	104
Setting up the e-mail function	104
Configuring the e-mail settings	105
Creating an e-mail shortcut	105
Creating an e-mail shortcut using the Embedded Web Server	105
Creating an e-mail shortcut using the touch screen	105
E-mailing a document	106
Sending an e-mail using the touch screen	106
Sending an e-mail using a shortcut number	106
Sending an e-mail using the address book	106
Customizing e-mail settings	107
Adding e-mail subject and message information	107
Changing the output file type	107
Canceling an e-mail	108
Understanding e-mail options	108
Original Size	108
Sides (Duplex)	108
Orientation	108
Binding	108
E-mail Subject	108
E-mail File Name	109
E-mail Message	109
Resolution	109
Send As	109
Content	109
Advanced Options	109
Faxing	111
Sending a fax	111
Sending a fax using the printer control panel	111
Sending a fax using the computer	112
Creating shortcuts	112
Creating a fax destination shortcut using the Embedded Web Server	112
Creating a fax destination shortcut using the touch screen	113
Using shortcuts and the address book	113
Using fax shortcuts	113
Using the address book	113
Customizing fax settings	114
Changing the fax resolution	114
Making a fax lighter or darker	114
Sending a fax at a scheduled time	115
Viewing a fax log	115
Blocking junk faxes	115
Canceling an outgoing fax	116
Canceling a fax while the original documents are still scanning	116
Canceling a fax after the original documents have been scanned to memory	116
Understanding fax options	116
Original Size	116
Content	117
Sides (Duplex)	117
Resolution	117
Darkness	117
Advanced Options	117
Improving fax quality	118
Holding and forwarding faxes	118
Holding faxes	118
Forwarding a fax	119
Scanning to an FTP address	120
Scanning to an FTP address	120
Scanning to an FTP address using the keypad	120
Scanning to an FTP address using a shortcut number	121
Scanning to an FTP address using the address book	121
Creating shortcuts	121
Creating an FTP shortcut using the Embedded Web Server	121
Creating an FTP shortcut using the touch screen	122
Understanding FTP options	122
Original Size	122
Sides (Duplex)	122
Orientation	122
Binding	122
Resolution	123
Send As	123
Content	123
Advanced Options	123
Improving FTP quality	124
Scanning to a computer or flash drive	125
Scanning to a computer	125
Scanning to a flash drive	126
Understanding scan profile options	126
Quick Setup	126
Format Type	127
Compression	127
Default Content	127
Color	127
Original Size	127
Orientation	127
Sides (Duplex)	127
Darkness	128
Resolution	128
Advanced Imaging	128
Improving scan quality	128
Printing	129
Printing a document	129
Printing on specialty media	129
Tips on using letterhead	129
Tips on using transparencies	130
Tips on using envelopes	130
Tips on using labels	131
Tips on using card stock	131
Printing confidential and other held jobs	132
Holding jobs in the printer	132
Printing confidential and other held jobs from Windows	132
Printing confidential and other held jobs from a Macintosh computer	133
Printing from a flash drive	134
Printing information pages	135
Printing a directory list	135
Printing the print quality test pages	135
Canceling a print job	135
Canceling a print job from the printer control panel	135
Canceling a print job from the computer	136
Clearing jams	138
Avoiding jams	138
Understanding jam numbers and locations	139
200 and 201 paper jams	139
202 paper jam	141
230–239 paper jams	142
240–249 paper jams	143
250 paper jam	144
260 paper jam	145
270–279 paper jams	145
280–282 paper jams	145
283 staple jams	146
290–294 paper jams	148
Understanding printer menus	150
Menus list	150
Paper menu	151
Default Source menu	151
Paper Size/Type menu	151
Configure MP menu	154
Envelope Enhance	155
Substitute Size menu	155
Paper Texture menu	155
Paper Weight menu	157
Paper Loading menu	158
Custom Types menu	159
Custom Names menu	160
Custom Scan Sizes menu	160
Custom Bin Names menu	160
Universal Setup menu	161
Bin Setup menu	161
Reports menu	162
Network/Ports menu	164
Active NIC menu	164
Standard Network or Network <x> menus	164
SMTP Setup menu	166
Network Reports menu	167
Network Card menu	167
TCP/IP menu	167
IPv6 menu	169
Wireless menu	169
AppleTalk menu	170
NetWare menu	170
LexLink menu	171
Standard USB menu	171
Parallel <x> menu	173
Serial <x> menu	175
Security menu	177
Miscellaneous menu	177
Confidential Print menu	178
Disk Wiping menu	179
Security Audit Log menu	180
Set Date/Time menu	181
Settings menu	181
General Settings menu	181
Copy Settings menu	189
Fax Settings menu	194
E-mail Settings menu	203
FTP Settings menu	208
Flash Drive menu	211
Print Settings	216
Help menu	228
Understanding printer messages	229
List of status and error messages	229
Answering	229
Busy	229
Call complete	229
Change <src> to <x>	229
Check tray <x> connection	229
Close door or insert cartridge	230
Close finisher side door	230
Connect <x>bps	230
Dialing	230
Disk corrupted	230
Disk Full - Scan Job Canceled	230
Fax failed	230
Fax memory full	231
Fax partition inoperative. Contact system administrator.	231
Fax server 'To Format' not set up. Contact system administrator.	231
Fax Station Name not set up	231
Fax Station Number not set up	231
Flushing buffer	231
Insert staple cartridge	231
Insert Tray <x>	232
Install bin <x>	232
Install envelope feeder	232
Install Tray <x>	232
Invalid PIN	232
Job stored for delayed transmission	233
Line busy	233
Load <src> with <x>	233
Load manual feeder with <x>	233
Load staples	233
Memory full, cannot print faxes	233
Network/Network <x>	233
No analog phone line connected to modem, fax is disabled.	234
No answer	234
No dial tone	234
Queued for sending	234
Ready	234
Reattach bin <x>	234
Reattach bin <x> – <y>	235
Reattach envelope feeder	235
Receive complete	235
Receiving page <n>	236
Remove packaging material, check <x>	236
Remove paper from <linked bin set name>	236
Remove paper from all bins	236
Remove paper from bin <x>	236
Remove paper from standard output bin	236
Replace <x> if restarting job.	236
Replace wiper	237
Restore Held Jobs?	237
Scan Document Too Long	237
Scanner ADF Cover Open	237
Scanner Jam Access Cover Open	237
Securely clearing disk space	237
Sending page <n>	237
Serial <x>	237
Set clock	237
SMTP server not set up. Contact system administrator.	237
Some held jobs were not restored	238
System busy, preparing resources for job.	238
System busy, preparing resources for job. Deleting held job(s).	238
Unsupported disk	238
Unsupported USB device, please remove	238
Unsupported USB hub, please remove	238
USB/USB <x>	238
Waiting for redial	238
30 Invalid refill, change cartridge	238
31 Replace defective cartridge	238
32 Cartridge part number unsupported by device	238
34 Short paper	239
35 Insufficient memory to support Resource Save feature	239
37 Insufficient memory to collate job	239
37 Insufficient memory for Flash Memory Defragment operation	239
37 Insufficient memory, some Held Jobs were deleted	239
37 Insufficient memory, some held jobs will not be restored	239
38 Memory full	240
39 Complex page, some data may not have printed	240
42.xy Cartridge region mismatch	240
50 PPDS font error	240
51 Defective flash detected	240
52 Not enough free space in flash memory for resources	241
53 Unformatted flash detected	241
54 Network <x> software error	241
54 Serial option <x> error	241
54 Standard network software error	241
55 Unsupported option in slot <x>	242
56 Parallel port <x> disabled	242
56 Serial port <x> disabled	242
56 Standard parallel port disabled	242
56 Standard USB port disabled	242
56 USB port <x> disabled	243
57 Configuration change, held jobs were not restored	243
58 Too many bins attached	243
58 Too many disks installed	243
58 Too many flash options installed	243
58 Too many trays attached	244
59 Incompatible envelope feeder	244
59 Incompatible output bin <x>	244
59 Incompatible tray <x>	244
61 Remove defective disk	244
62 Disk full	244
63 Unformatted disk	245
80 Routine maintenance needed	245
88 Cartridge low	245
88.yy Cartridge nearly low	245
88.yy Replace cartridge	245
200–282.yy paper jam	245
283 Staple jam	245
290-294.yy scanner jam	245
293 Replace all originals if restarting job.	245
293.02 Flatbed Cover Open	246
840.01 Scanner Disabled	246
841-846 Scanner Service Error	246
900–999 Service <message>	246
1565 Emulation error, load emulation option	247
Maintaining the printer	248
Cleaning the exterior of the printer	248
Cleaning the scanner glass	248
Adjusting scanner registration	249
Storing supplies	250
Conserving supplies	251
Checking the status of supplies	251
Checking the status of supplies from the printer control panel	251
Checking the status of supplies from a network computer	251
Ordering supplies	252
Ordering print cartridges	252
Moving the printer	252
Before moving the printer	252
Moving the printer to another location	253
Setting the printer up in a new location	253
Shipping the printer	253
Administrative support	254
Using the Embedded Web Server	254
Checking the device status	254
Setting up e-mail alerts	254
Viewing reports	255
Adjusting the brightness of the display	255
Adjusting Power Saver	255
Restoring the factory default settings	256
Troubleshooting	257
Solving basic printer problems	257
Printer control panel display is blank or displays only diamonds	257
Solving printing problems	257
Multiple-language PDFs do not print	257
Error message about reading USB drive appears	257
Jobs do not print	258
Confidential and other held jobs do not print	258
Job takes longer than expected to print	259
Job prints from the wrong tray or on the wrong paper	259
Incorrect characters print	259
Tray linking does not work	260
Large jobs do not collate	260
Unexpected page breaks occur	260
Solving copy problems	261
Copier does not respond	261
Scanner unit does not close	261
Poor copy quality	261
Partial document or photo copies	263
Solving scanner problems	263
Checking an unresponsive scanner	263
Scan was not successful	263
Scanning takes too long or freezes the computer	264
Poor scanned image quality	264
Partial document or photo scans	264
Cannot scan from a computer	265
Solving fax problems	265
Caller ID is not shown	265
Cannot send or receive a fax	265
Can send but not receive faxes	267
Can receive but not send faxes	268
Received fax has poor print quality	268
Solving option problems	269
Option does not operate correctly or quits after it is installed	269
Paper trays	269
2000-sheet tray	270
Envelope feeder	270
Output options	271
Flash memory card	271
Hard disk with adapter	271
Internal Solutions Port	271
Memory card	271
Solving paper feed problems	272
Paper frequently jams	272
Paper jam message remains after jam is cleared	272
Page that jammed does not reprint after you clear the jam	272
Solving print quality problems	273
Isolating print quality problems	273
Blank pages	273
Characters have jagged or uneven edges	274
Clipped images	274
Ghost images	274
Gray background	275
Incorrect margins	275
Paper curl	276
Print irregularities	276
Repeating defects	277
Skewed print	278
Solid black or white streaks	278
Print is too light	279
Print is too dark	280
Solid color pages	281
Streaked vertical lines	281
Toner fog or background shading appears on the page	282
Toner rubs off	282
Toner specks	283
Transparency print quality is poor	283
Embedded Web Server does not open	283
Check the network connections	283
Check the network settings	284
Contacting Customer Support	284
Notices	285
Edition notice	285
UNITED STATES GOVERNMENT RIGHTS	285
Federal Communications Commission (FCC) compliance information statement	285
Compliance statement	286
Exposure to radio frequency radiation	286
Industry Canada notices	286
Industry Canada radio interference statement	286
Radio interference notice	287
European Community (EC) directives conformity	287
India emissions notice	289
Noise emission levels	289
Temperature information	289