Dell A920 Owner's Manual - Page 44

Setup troubleshooting, Printers and Other Hardware - windows 8

Get Dell A920 - Personal All-in-One Printer Color Inkjet PDF manuals and user guides View all Dell A920 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 44 highlights

www.dell.com/supplies | support.dell.com Setup troubleshooting If you experience problems while setting up your printer, make sure: • You only have one Dell Personal AIO Printer A920 attached to your computer. • Your operating system is compatible with your printer. The Dell Personal AIO Printer A920 supports both Microsoft ® Windows® XP and Windows 2000. General troubleshooting When your printer has a problem, before contacting Dell Customer Support, check the following items. Make sure: • The power supply is firmly attached to the printer and an electrical outlet. • The USB cable is securely attached to your computer and to your printer. • Both your computer and your printer are on. • The Dell AIO Printer A920 is set as your default printer. To check: click Start → Settings → Printers or Start → Control Panel → Printers and Other Hardware → Printers and Faxes. Right-click the Dell AIO Printer A920 icon, and then select Set as Default Printer. • You removed the stickers and tape from the bottom of the ink cartridges. For help, refer to the setup documentation. • The paper is loaded correctly. For help, see page 12. NOTE: Do not force paper into the printer. • You installed both of the ink cartridges. The Dell AIO Printer A920 will only work if you have both cartridges installed. • The color ink cartridge is secure in the left carrier and the black ink cartridge is secure in the right carrier. • The printer software was installed correctly. For help, refer to the setup documentation. More troubleshooting If you checked all the items above and are still having a problem, refer to your User's Guide. Click Start → Programs → Dell Printers → Dell AIO Printer A920 → User's Guide. 34 Troubleshooting

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
34
Troubleshooting
www.dell.com/supplies | support.dell.com
Setup troubleshooting
If you experience problems while setting up your printer, make sure:
•
You only have one Dell Personal AIO Printer A920 attached to your computer.
•
Your operating system is compatible with your printer. The Dell Personal AIO Printer
A920 supports both Microsoft ® Windows® XP and Windows 2000.
General troubleshooting
When your printer has a problem, before contacting Dell Customer Support, check the
following items. Make sure:
•
The power supply is firmly attached to the printer and an electrical outlet.
•
The USB cable is securely attached to your computer and to your printer.
•
Both your computer and your printer are on.
•
The Dell AIO Printer A920 is set as your default printer. To check: click
Start
→
Settings
→
Printers
or
Start
→
Control Panel
→
Printers and Other Hardware
→
Printers and
Faxes
. Right-click the Dell AIO Printer A920 icon, and then select
Set as
Default Printer
.
•
You removed the stickers and tape from the bottom of the ink cartridges. For help,
refer to the setup documentation.
•
The paper is loaded correctly. For help, see page 12.
NOTE:
Do not force paper into the printer.
•
You installed both of the ink cartridges. The Dell AIO Printer A920 will only work if
you have both cartridges installed.
•
The color ink cartridge is secure in the left carrier and the black ink cartridge is secure
in the right carrier.
•
The printer software was installed correctly. For help, refer to the setup
documentation.
More troubleshooting
If you checked all the items above and are still having a problem, refer to your
User’s Guide
.
Click
Start
→
Programs
→
Dell Printers
→
Dell AIO Printer A920
→
User’s
Guide
.