Dell Alienware 27 Gaming AW2724DM Alienware AW2724DM Monitor Users Guide - Page 81
Troubleshooting, Input Color Format, YCbCr, YPbPr, Display, Aspect Ratio, Common, symptoms, What
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Common symptoms What you experience Possible solutions Missing color Picture missing color • Perform monitor self-test feature check. • Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. • Check for bent or broken pins in the video cable connector. Wrong color Picture color not good • Reset all settings under the Game menu to the factory defaults using Reset Game. • Change the Input Color Format to RGB or YCbCr/YPbPr in the Display settings OSD. • Run the built-in diagnostics. For more information, see SelfDiagnostic. Wrong color in HDR mode Color banding in the Try to lower down the frequency (DP: pictures 2560 x 1440 at 60 Hz, HDMI: 2560 x 1440 at 60 Hz). Screen image is too small Image is centered on • Check the Aspect Ratio settings in screen, but does not the Display menu OSD. fill entire viewing area • Reset the monitor to factory settings. For more information, see Factory Reset. Cannot adjust OSD does not • Turn off the monitor, unplug the the monitor with appear on the screen power cord, plug it back, and then the joystick turn on the monitor. • Check whether the OSD menu is locked. If yes, move and hold the joystick forward/back/left/right for 4 seconds to unlock. For more information, see Locking the control buttons. Troubleshooting | 81
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