Dell Alienware Area-51 Alienware Desktop Manual - Page 50

CHAPTER 6: TROUBLESHOOTING Answers to Common Problems CD-ROM, DVD-ROM, CD-R/W, DVD±R/W, or Blu-ray Disc™ Drive The computer does not recognize the disc or drive • Check to see if the disc is properly inserted into the drive with the label facing up. • Try another disc. • Shut down and restart the computer. • Clean the disc. • Restart the computer and enter the BIOS setup utility by pressing as the computer restarts. • Check the BIOS to ensure that the SATA controllers are enabled. Check the drive configuration to make sure it is properly configured; see any documentation that may be included with your drive. WARNING: Before working inside your desktop, read the safety information in the "SAFETY, ENVIRONMENTAL, AND REGULATORY INFORMATION" that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. An audio CD does not produce sound • Check to see if the audio CD is properly placed on the drive with the label facing up. • Check the volume controls to ensure they are turned up. • Make sure that the mute control is not enabled. • Check the speaker cables to ensure they are properly connected to the audio connectors. • Clean the CD. • If the computer has two CD drives, try the audio CD in the other drive. • Shut down and restart your computer. • Reinstall the audio device drivers. A DVD or Blu-ray Disc does not play • Shut down and restart your computer. • Clean the disc. • Reinstall the provided DVD or Blu-ray Disc playback software. • Try another disc. Some discs may have conflict with the drive if the encoding on the DVD or Blu-ray disc does not match the encoding recognized by the drive. • Shut down your computer, disconnect the power cable, and open your computer. Make sure that the cables are properly connected to the drive and the SATA connector on your system board or controller card (see the Service Manual). 050 /050