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Dell B5460dn Mono Laser Printer User's Guide - Page 197

Solving print problems, Printing problems, Confidential and other held jobs do not print

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Troubleshooting 197 Solving print problems Printing problems Confidential and other held jobs do not print Action Yes No Step 1 a From the printer control panel, open the Held Jobs folder, and then verify that your print job is listed. b Resend the print job. For more information, see "Printing confidential and other held jobs" on page 76. The problem is solved. Go to step 2. Did the jobs print? Step 2 The problem is solved. Go to step 3. Do one or more of the following: • Delete the print job, and then resend it. • If you are printing PDF files, then generate a new file, and then print it again. Did the jobs print? Step 3 a Increase the printer memory. Do one or more of the following: • Delete some print jobs. • Install additional printer memory. b Resend the print job. The problem is solved. Contact technical support. Did the jobs print? Envelope seals when printing Action Yes a Use envelopes that have been stored in a dry environment. Contact technical Note: Printing on envelopes with high moisture content can seal the support. flaps. b Resend the print job. Does the envelope seal when printing? No The problem is solved.

Section	Page
Contents	2
Safety information	6
Learning about the printer	8
Finding information about the printer	8
Selecting a location for the printer	9
Printer configurations	10
Using the printer control panel	12
Understanding the colors of the indicator and Sleep button lights	12
Additional printer setup	14
Installing internal options	14
Available internal options	14
Accessing the controller board	14
Installing a memory card	17
Installing an Internal Solutions Port	19
Installing an optional card	23
Installing a printer hard disk	25
Removing a printer hard disk	29
Installing hardware options	30
Order of installation	30
Installing optional trays	31
Attaching cables	32
Setting up the printer software	34
Installing the printer software	34
Updating available options in the printer driver	35
Networking	36
Preparing to set up the printer on an Ethernet network	36
Installing the printer on an Ethernet network	36
Preparing to set up the printer on a wireless network	37
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)	38
Connecting the printer to a wireless network using the Embedded Web Server	39
Changing port settings after installing a new network Internal Solutions Port	40
Setting up serial printing	41
Verifying printer setup	42
Printing a menu settings page	42
Printing a network setup page	43
Loading paper and specialty media	44
Setting the paper size and type	44
Configuring Universal paper settings	44
Loading the 550-sheet tray	44
Loading the 2100-sheet tray	49
Loading the multipurpose feeder	56
Linking and unlinking trays	60
Linking and unlinking trays	60
Creating a custom name for a paper type	60
Assigning a custom paper type name	61
Assigning a custom paper type	61
Paper and specialty media guide	63
Using specialty media	63
Tips on using card stock	63
Tips on using envelopes	63
Tips on using labels	64
Tips on using transparencies	64
Paper guidelines	64
Paper characteristics	64
Selecting paper	65
Selecting preprinted forms and letterhead	66
Using recycled paper and other office papers	66
Storing paper	67
Supported paper sizes, types, and weights	67
Paper types and weights supported by the printer	67
Paper sizes supported by the printer	68
Paper sizes, types, and weights supported by the finishers	69
Printing	72
Printing a document	72
Printing a document	72
Adjusting toner darkness	72
Printing from a flash drive	73
Supported flash drives and file types	73
Printing from a flash drive	74
Printing confidential and other held jobs	75
Storing print jobs in the printer	75
Printing confidential and other held jobs	76
Printing information pages	77
Printing a font sample list	77
Printing a directory list	77
Canceling a print job	77
Canceling a print job from the printer control panel	77
Canceling a print job from the computer	77
Understanding printer menus	79
Menus list	79
Paper menu	79
Default Source menu	79
Paper Size/Type menu	80
Configure MP menu	83
Substitute Size menu	83
Paper Texture menu	83
Paper Weight menu	85
Paper Loading menu	86
Custom Types menu	88
Universal Setup menu	88
Bin Setup menu	89
Reports menu	90
Reports menu	90
Network/Ports menu	91
Active NIC menu	91
Standard Network or Network [x] menu	91
Reports menu	93
Network Card menu	93
TCP/IP menu	94
IPv6 menu	95
Wireless menu	95
AppleTalk menu	96
Standard USB menu	97
Parallel [x] menu	98
Serial [x] menu	100
SMTP Setup menu	103
Security menu	104
Miscellaneous Security Settings menu	104
Confidential Print menu	104
Disk Wiping menu	105
Security Audit Log menu	106
Set Date and Time menu	106
Settings menu	107
General Settings	107
General Settings menu	107
Flash Drive Menu	112
Print Settings menu	112
Print Settings	115
Setup menu	115
Finishing menu	116
Quality menu	119
Job Accounting menu	119
Utilities menu	121
XPS menu	122
PDF menu	122
PostScript menu	122
PCL Emul menu	123
HTML menu	125
Image menu	126
Help menu	127
Saving money and the environment	128
Saving paper and toner	128
Using recycled paper	128
Conserving supplies	128
Saving energy	128
Using Eco-Mode	128
Reducing printer noise	129
Adjusting Sleep mode	130
Using Hibernate mode	131
Adjusting the brightness of the printer display	131
Recycling	132
Recycling Dell products	132
Securing the printer	133
Using the security lock feature	133
Statement of Volatility	133
Erasing volatile memory	134
Erasing non-volatile memory	134
Erasing printer hard disk memory	135
Configuring printer hard disk encryption	135
Finding printer security information	136
Maintaining the printer	137
Estimated number of remaining pages	137
Cleaning the printer	137
Cleaning the printer	137
Emptying the hole punch box	138
Checking the status of parts and supplies	138
Checking the status of parts and supplies on the printer control panel	138
Checking the status of parts and supplies from the Embedded Web Server	138
Configuring supply notifications from the Embedded Web Server	139
Ordering supplies	139
Ordering supplies using the Supplies Ordering Utility	139
Ordering supplies using Printer Home	140
Ordering a maintenance kit	140
Ordering a roller kit	140
Storing supplies	140
Replacing supplies	141
Replacing the toner cartridge	141
Replacing the imaging unit	143
Replacing a staple cartridge	145
Moving the printer	146
Before moving the printer	146
Moving the printer to another location	148
Shipping the printer	148
Managing the printer	149
Managing printer messages	149
Accessing Status Monitor Center	149
Checking the virtual display	149
Modifying confidential print settings	150
Copying printer settings to other printers	150
Restoring factory default settings	151
Clearing jams	152
Avoiding jams	152
Understanding jam messages and locations	154
[x]-page jam, lift front cover to remove cartridge. [200–201]	156
[x]-page jam, open upper rear door. [202]	158
[x]-page jam, remove standard bin jam. [203]	159
[x]-page jam, open upper and lower rear door. [231–234]	159
[x]-page jam, remove tray 1 to clear duplex. [235–239]	162
[x]-page jam, open tray [x]. [24x]	163
[x]-page jam, clear manual feeder. [250]	164
[x]-page jam, remove paper, open mailbox rear door. Leave paper in bin. [41y.xx]	165
[x]-page jam, remove paper, open expander rear door. Leave paper in bin. [43y.xx]	167
[x]-page jam, remove paper, open finisher rear door. Leave paper in bin. [451]	168
[x]-page jam, remove paper, open stapler door. Leave paper in bin. [455–457]	169
Troubleshooting	172
Understanding the printer messages	172
Cartridge, imaging unit mismatch [41.xy]	172
Cartridge low [88.xy]	172
Cartridge nearly low [88.xy]	172
Cartridge very low [88.xy]	172
Change [paper source] to [custom string] load [orientation]	172
Change [paper source] to [custom type name] load [orientation]	173
Change [paper source] to [paper size] load [orientation]	173
Change [paper source] to [paper type] [paper size] load [orientation]	173
Check tray [x] connection	173
Close door or insert cartridge	174
Close front door	174
Complex page, some data may not have printed [39]	174
Configuration change, some held jobs were not restored [57]	174
Defective flash detected [51]	174
Disk full [62]	174
Disk must be formatted for use in this device	175
Disk near full. Securely clearing disk space.	175
Empty the hole punch box	175
Error reading USB drive. Remove USB.	175
Error reading USB hub. Remove hub.	175
Imaging unit low [84.xy]	175
Imaging unit nearly low [84.xy]	175
Imaging unit very low [84.xy]	175
Incompatible output bin [x] [59]	176
Incompatible tray [x] [59]	176
Incorrect paper size, open [paper source] [34]	176
Insert hole punch box	176
Insert staple cartridge	176
Insert Tray [x]	176
Install bin [x]	177
Install Tray [x]	177
Insufficient memory for Flash Memory Defragment operation [37]	177
Insufficient memory, some Held Jobs were deleted [37]	177
Insufficient memory, some held jobs will not be restored [37]	178
Insufficient memory to collate job [37]	178
Insufficient memory to support Resource Save feature [35]	178
Load staples	178
Load [paper source] with [custom string] [orientation]	178
Load [paper source] with [custom type name] [orientation]	179
Load [paper source] with [paper size] [orientation]	179
Load [paper source] with [paper type] [paper size] [orientation]	179
Load Manual Feeder with [custom string] [orientation]	179
Load Manual Feeder with [custom type name] [orientation]	180
Load Manual Feeder with [paper size] [orientation]	180
Load Manual Feeder with [paper type] [paper size] [orientation]	180
Maintenance kit low [80.xy]	180
Maintenance kit nearly low [80.xy]	180
Maintenance kit very low [80.xy]	181
Memory full [38]	181
Network [x] software error [54]	181
Non-Dell [supply type], see User’s Guide [33.xy]	181
Not enough free space in flash memory for resources [52]	182
PPDS font error [50]	182
Paper changes needed	182
Parallel port [x] disabled [56]	182
Reattach bin [x]	183
Reattach bins [x] – [y]	183
Reinstall missing or unresponsive cartridge [31.xy]	184
Reinstall missing or unresponsive fuser [31.xy]	184
Reinstall missing or unresponsive imaging unit [31.xy]	184
Remove defective disk [61]	184
Remove packaging material, [area name]	184
Remove paper from all bins	184
Remove paper from bin [x]	185
Remove paper from [linked set bin name]	185
Remove paper from standard output bin	185
Replace cartridge, 0 estimated pages remain [88.xy]	185
Replace defective imaging unit [31.xy]	185
Replace imaging unit, 0 estimated pages remain [84.xy]	185
Replace maintenance kit, 0 estimated pages remain [80.xy]	185
Replace missing cartridge [31.xy]	185
Replace missing fuser [31.xy]	186
Replace missing imaging unit [31.xy]	186
Replace unsupported cartridge [32.xy]	186
Replace unsupported fuser [32.xy]	186
Replace unsupported imaging unit [32.xy]	186
Restore held jobs?	186
Serial port [x] disabled [56]	186
Some held jobs were not restored	187
Standard network software error [54]	187
Standard USB port disabled [56]	187
Supply needed to complete job	187
Too many bins attached [58]	187
Too many disks installed [58]	187
Too many flash options installed [58]	188
Too many trays attached [58]	188
Tray [x] paper size unsupported	188
Unformatted flash detected [53]	188
Unsupported disk	188
Unsupported option in slot [x] [55]	188
USB port [x] disabled [56]	189
Solving printer problems	189
Basic printer problems	189
The printer is not responding	189
Printer display is blank	191
Hardware and internal option problems	191
2100-sheet tray problems	191
Cannot detect internal option	192
Internal print server does not operate correctly	193
Tray problems	193
Internal Solutions Port does not operate correctly	194
USB/parallel interface card does not operate correctly	195
Paper feed problems	195
Jammed pages are not reprinted	195
Paper frequently jams	196
Paper jam message remains after jam is cleared	196
Solving print problems	197
Printing problems	197
Confidential and other held jobs do not print	197
Envelope seals when printing	197
Error message about reading the flash drive appears	198
Incorrect characters print	198
Job prints from the wrong tray or on the wrong paper	199
Large jobs do not collate	199
Multiple-language PDF files do not print	200
Print job takes longer than expected	200
Print jobs do not print	201
Printing slows down	202
Tray linking does not work	202
Unexpected page breaks occur	203
Print quality problems	204
Characters have jagged or uneven edges	204
Clipped pages or images	204
Compressed images appear on prints	205
Gray background on prints	206
Horizontal voids appear on prints	206
Incorrect margins on prints	207
Paper curl	208
Print irregularities	209
Print is too dark	210
Print is too light	211
Printer is printing blank pages	213
Printer is printing solid black pages	214
Repeating defects appear on prints	214
Shadow images appear on prints	215
Skewed print	216
Streaked horizontal lines appear on prints	216
Streaked vertical lines appear on prints	217
Transparency print quality is poor	219
Toner specks appear on prints	219
Toner fog or background shading appears on prints	219
Toner rubs off	220
Uneven print density	221
Vertical voids appear on prints	221
Embedded Web Server does not open	222
Contacting technical support	223
Appendix	224
Dell Technical Support Policy	224
Contacting Dell	224
Warranty and Return Policy	225