Dell Chromebook 11 3189 Disassembly and Reassembly Guide - For use by Certifie - Page 76

Step 1: Check for the Chrome OS is missing or damaged message, Step 2: Create the recovery USB

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NOTE: All account information and data stored on your Chromebook, such as photos, downloaded files, and saved networks, will be deleted. Owner privileges for your primary account will also be reset. However, the actual Google Accounts and any data synced to these accounts are not affected by the recovery process. After the recovery process is complete, you will be guided through the initial setup again. Prerequisites: Before starting this process, you need the following: • A Chrome device, Windows, Mac, or the Linux computer with administrative rights. • A 4 GB or larger USB flash drive or SD card that you do not mind clearing. Step 1: Check for the "Chrome OS is missing or damaged" message If you see this message, you can first try to perform a hard reset on your Chromebook by pressing Refresh + Power. If you still see this message after performing a hard reset, please proceed to Step 2. If you see the Chrome OS verification is turned off message, refer to Chrome OS verification is turned off section below. Step 2: Create the recovery USB flash drive or SD card Insert a USB flash drive or SD card into your computer and follow the instructions below: Table 18. USB flash drive or SD card Operating System Chrome Device Instructions Windows Instructions Mac Instructions Instructions Create a recovery flash drive by using the Image Burner. The tool may not be available in all languages. 1 Type chrome://imageburner into the omnibox (browser's address bar) . 2 Run the tool and follow the instructions that appear on your screen. NOTE: When recovering your Chromebook, make sure to create the recovery flash drive on the same model. 1 Click this link to download the Recovery Tool. If you are a network administrator for your school, business, or organization, click this link to download the Recovery Tool: 2. 3. 2 Run the tool and follow the instructions that appear on your screen. 3 After you recover your Chromebook, you must format your USB flash drive or SD card using the Recovery Tool. If you do not format your USB flash drive or SD card, you will not be able to use all the storage space on your external device. Additionally, your USB flash drive or SD card may not be recognizable by Windows. Create a recovery flash drive by using the Recovery Tool. The tool may not be available in all languages. 1 Click this link to download the Recovery Tool. 2 Run the tool and follow the instructions that appear on your screen. After the process is complete, you might see an alert saying your USB drive or SD card is unreadable. If this fails, try removing and 76 Diagnostic and troubleshooting

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NOTE:
All account information and data stored on your Chromebook, such as photos, downloaded
files,
and saved networks, will
be deleted. Owner privileges for your primary account will also be reset. However, the actual Google Accounts and any data
synced to these accounts are not
affected
by the recovery process. After the recovery process is complete, you will be guided
through the initial setup again.
Prerequisites:
Before starting this process, you need the following:
•
A Chrome device, Windows, Mac, or the Linux computer with administrative rights.
•
A 4 GB or larger USB
flash
drive or SD card that you do not mind clearing.
Step 1: Check for the "Chrome OS is missing or damaged" message
If you see this message, you can
first
try to perform a hard reset on your Chromebook by pressing Refresh + Power. If you still see this
message after performing a hard reset, please proceed to Step 2.
If you see the
Chrome OS
verification
is turned
off
message, refer to
Chrome OS
verification
is turned
off
section below.
Step 2: Create the recovery USB
flash
drive or SD card
Insert a USB
flash
drive or SD card into your computer and follow the instructions below:
Table 18. USB
flash
drive or SD card
Operating System
Instructions
Chrome Device Instructions
Create a recovery
flash
drive by using the Image Burner. The tool
may not be available in all languages.
1
Type chrome://imageburner into the omnibox (browser's
address bar) .
2
Run the tool and follow the instructions that appear on your
screen.
NOTE:
When recovering your Chromebook, make sure to
create the recovery
flash
drive on the same model.
Windows Instructions
1
Click this
link
to download the Recovery Tool. If you are a
network administrator for your school, business, or
organization, click this link to download the Recovery Tool: 2.
3.
2
Run the tool and follow the instructions that appear on your
screen.
3
After you recover your Chromebook, you must format your
USB
flash
drive or SD card using the Recovery Tool. If you do
not format your USB
flash
drive or SD card, you will not be
able to use all the storage space on your external device.
Additionally, your USB
flash
drive or SD card may not be
recognizable by Windows.
Mac Instructions
Create a recovery
flash
drive by using the Recovery Tool. The tool
may not be available in all languages.
1
Click this link to download the Recovery Tool.
2
Run the tool and follow the instructions that appear on your
screen.
After the process is complete, you might see an alert saying your
USB drive or SD card is unreadable. If this fails, try removing and
76
Diagnostic and troubleshooting