Dell E1909WDD User's Guide - Page 20

l Verify that the power outlet is functioning properly using any other electrical equipment. No Video/Power LED on No picture or no brightness l Perform monitor self-test feature check. l Check for bent or broken pins in the video cable connector. l Run the built-in diagnostics. Poor Focus Shaky/Jittery Video Picture is fuzzy, blurry, or ghosting Wavy picture or fine movement l Eliminate video extension cables. l Check environmental factors. l Relocate the monitor and test in another room. Missing Pixels LCD screen has spots l Cycle power on-off. l Pixel that is permanently off is a natural defect that can occur in LCD technology. l Run the built-in diagnostics Stuck-on Pixels LCD screen has bright spots l Cycle power on-off. l Pixel that is permanently off is a natural defect that can occur in LCD technology. l Run the built-in diagnostics Brightness Problems Picture too dim or too bright l Adjust brightness controls via key. Horizontal/Vertical Lines Screen has one or more lines l Perform monitor self-test feature check and determine if these lines are also in self-test mode. l Check for bent or broken pins in the video cable connector. l Run the built-in diagnostics Synchronization Problems Screen is scrambled or appears torn l Perform monitor self-test feature check to determine if the scrambled screen appears in self-test mode. l Check for bent or broken pins in the video cable connector. l Restart the computer in the safe mode. Safety Related Issues Visible signs of smoke or sparks l Do not perform any troubleshooting steps. l Contact Dell immediately. Intermittent Problems Monitor malfunctions on & off l Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. l Reset the monitor to Factory Settings. l Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode. Missing Color Picture missing color l Perform monitor self-test feature check. l Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. l Check for bent or broken pins in the video cable connector. l Run the built-in diagnostics Wrong Color Picture color not good l Run the built-in diagnostics Image retention from a static Faint shadow from the static image left on the monitor for a image displayed appears on long period of time the screen l Use the Power Management feature to turn off the monitor at all times when not in use (for more information, see Power Management Modes). l Alternatively, use a dynamically changing screensaver. Product Specific Problems Specific Symptoms What You Experience Cannot adjust the monitor with Brightness does not change the buttons on the front panel No Input Signal when user controls are pressed No picture, the LED light is white. The picture does not fill the entire screen. The picture cannot fill the height or width of the screen Possible Solutions l Turn off the monitor, unplug the power cord, plug back, and then turn on the monitor. l Check the signal source. Ensure the Computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard. l Check whether the signal cable is plugged in properly. Re-plug the signal cable if necessary. l Reset the computer or video player. l Due to different video formats (aspect ratio) of DVDs, the monitor may display in full screen. l Run the built-in diagnostics Dell™ Soundbar Problems Common Symptoms No Sound What You Experience No power to Soundbar - the power indicator is off (built-in DC power supply. i.e. E1909WDD) No Sound Soundbar has power - power indicator is on Possible Solutions l Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if the power indicator on the front of the Soundbar is illuminated. l Ensure that the power cable from the Soundbar is plugged into the monitor. l Ensure that the monitor has power. l If the monitor has no power, see common problems, No Video/ Power LED off l Plug the audio line-in cable into the computer's audio out jack. l Set all volume controls to their maximum and ensure that the mute option is not enabled.