Dell Inspiron 14 3473 Inspiron 14 3000 Service Manual
Dell Inspiron 14 3473 Manual
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Dell Inspiron 14 3473 manual content summary:
- Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 1
Inspiron 14 3000 Service Manual Computer Model: Inspiron 14-3473 Regulatory Model: P76G Regulatory Type: P76G004 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 2
of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 3
your computer 11 Before you begin 11 Safety instructions 11 Recommended tools 12 Screw list 13 After working inside your computer 15 Removing the battery 16 Procedure 16 Replacing the battery 17 Procedure 17 Removing the optical drive 18 Prerequisites 18 Procedure 18 Replacing the - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 4
module 34 Prerequisites 34 Procedure 34 Replacing the memory module 36 Procedure 36 Post-requisites 37 Removing the hard drive 38 Prerequisites 38 Procedure 38 Replacing the hard drive 41 Procedure 41 Post-requisites 41 Removing the wireless card 42 Prerequisites 42 Procedure 42 4 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 5
Replacing the wireless card 44 Procedure 44 Post-requisites 45 Removing the I/O board 46 Prerequisites 46 Procedure 46 Replacing the I/O board 48 Procedure 48 Post-requisites 48 Removing the coin-cell battery 49 Prerequisites 49 Procedure 49 Replacing the coin-cell battery 51 Procedure - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 6
Replacing the heat sink 57 Procedure 57 Post-requisites 57 Removing the power-button board 58 Prerequisites 58 Procedure 58 Replacing the power-button board 60 Procedure 60 Post-requisites 60 Removing the display assembly 61 Prerequisites 61 Procedure 61 Replacing the display assembly - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 7
Replacing the display panel 71 Procedure 71 Post-requisites 71 Removing the camera 72 Prerequisites 72 Procedure 72 Replacing the camera 74 Procedure 74 Post-requisites 74 Removing the display hinges 75 Prerequisites 75 Procedure 75 Replacing the display hinges 77 Procedure 77 Post- - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 8
Replacing the system board 86 Procedure 86 Post-requisites 87 Removing the touchpad 88 Prerequisites 88 Procedure 88 Replacing the touchpad 92 Procedure 92 Post-requisites 92 Removing the power-adapter port 94 Prerequisites 94 Procedure 94 Replacing the power-adapter port 96 Procedure - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 9
105 System setup 106 Boot Sequence 106 Navigation keys 106 BIOS overview 107 Entering BIOS setup program 107 System setup options 108 Troubleshooting 114 Flashing the BIOS 114 Flashing BIOS (USB key 114 Enhanced Pre-Boot System Assessment (ePSA) diagnostics 115 Running the ePSA diagnostics - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 10
Getting help and contacting Dell 119 Self-help resources 119 Contacting Dell 120 10 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 11
card and optical disc from your computer, if applicable. Safety instructions Use the following safety guidelines to protect your computer from potential practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: Disconnect all power sources before opening - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 12
pins and contacts. CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 13
M2x2 3 assembly Computer base Palm-rest M2x5 3 assembly Display panel Display-back M2x3 4 cover and antenna assembly Hard drive Hard-drive M3x3 4 assembly Hard-drive Hard-drive M2x3 2 bracket assembly Hinges Display back- M2.5x2.5 6 cover and antenna assembly Optical - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 14
Component System board Touch-pad board Touch-pad bracket Wireless-card bracket Secured to Palm-rest assembly Palm-rest assembly Palm-rest assembly System board Screw type M2x3 M2x3 M2x3 M2x3 Quantity 1 6 1 1 Screw image 14 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 15
After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1 Replace all screws and ensure that no stray screws remain inside your computer. 2 Connect any external devices, peripherals, or cables you removed before working on - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 16
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Turn the computer over and slide the - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 17
the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 18
inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Procedure NOTE: Applicable only - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 19
3 Slide and remove the optical-drive assembly out of the optical-drive bay. 4 Remove the screw (M2x3) that secures the optical-drive bracket to the optical drive. 19 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 20
5 Remove the optical-drive bracket. 6 Pull the optical-drive bezel carefully to remove it from the optical drive. 20 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 21
inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: Applicable only for computers that are shipped with optical drive. 1 Align the tabs on - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 22
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Procedure 1 Using a - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 23
3 Turn the keyboard over, and place it on the palm-rest assembly. 4 Open the latch, and disconnect the keyboard cable from the system board. 23 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 24
5 Lift the keyboard off the palm-rest assembly. 24 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 25
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices , see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: If you are installing a new keyboard - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 26
computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the optical drive. 3 Remove the keyboard. Procedure - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 27
4 Remove the three screws (M2x2) that secure the base cover to the palm-rest assembly. 5 Turn the computer over, and open the display. 6 Remove the three screws (M2x5) that secure the computer base to the palm- rest assembly. 27 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 28
7 Open the latch, and disconnect the optical-drive cable from the system board. 8 Close the display, and turn the computer over. 9 Using a plastic scribe, pry the base cover off the palm-rest assembly. 28 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 29
10 Lift the base cover off the palm-rest assembly. 29 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 30
11 Release the optical-drive interposer from the tabs, and remove it from the base cover. 30 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 31
computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Slide the optical-drive interposer into the tabs on the base cover - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 32
. 3 Slide the tabs on the base cover into the slots on the palm-rest assembly, and snap the base cover into place. 4 Slide the optical-drive cable into the connector on the system board and press down the latch to secure the cable. 5 Replace the three screws (M2x5) that secure the - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 33
Post-requisites 1 Replace the keyboard. 2 Replace the optical drive. 3 Replace the battery. 33 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 34
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the optical drive. 3 Remove the keyboard. 4 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 35
2 Remove the memory module from the memory-module slot. 35 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 36
the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 37
you do not hear the click, remove the memory module and reinstall it. Post-requisites 1 Replace the base cover. 2 Replace the keyboard. 3 Replace the optical drive. 4 Replace the battery. 37 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 38
instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 39
3 Lift the hard-drive assembly along with its cable off the palm-rest assembly. 4 Remove the four screws (M3x3) that secure the hard-drive bracket to the harddrive assembly. 5 Lift the hard-drive assembly off the hard-drive bracket. 39 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 40
6 Disconnect the interposer from the hard drive. 40 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 41
the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure 1 Connect the interposer to the hard drive - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 42
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the optical drive. 3 Remove the keyboard. 4 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 43
4 Slide and remove the wireless card from the wireless-card slot. 43 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 44
inside your computer, follow the instructions in After working inside your computer. For see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: To avoid antenna-cable color scheme for the wireless card supported by your computer. Table 2. Antenna cable - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 45
4 Replace the screw (M2x3) that secures the wireless-card bracket to the wireless card and the system board. Post-requisites 1 Replace the base cover. 2 Replace the keyboard. 3 Replace the optical drive. 4 Replace the battery. 45 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 46
instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the optical drive. 3 Remove the keyboard. 4 Remove the base cover. 5 Remove the hard drive - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 47
3 Lift the I/O board off the palm-rest assembly. 47 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 48
.dell.com/ regulatory_compliance. Procedure 1 Using the alignment posts, place the I/O board on the palm-rest assembly and snap the I/O board into place. 2 Slide the I/O-board cable into the connector on the I/O board and close the latch to secure the cable. Post-requisites 1 Replace the hard drive - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 49
inside your computer, follow the instructions in After working inside your computer. For the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin Prerequisites 1 Remove the battery. 2 Remove the optical drive. 3 Remove the keyboard. 4 Remove the base - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 50
50 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 51
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure With the positive-side facing up, snap - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 52
instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the optical drive. 3 Remove the keyboard. 4 Remove the base cover. 5 Remove the hard drive - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 53
3 Lift the speakers, along with the speaker cable, off the palm-rest assembly. 53 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 54
instructions in After dell.com/ regulatory_compliance. Procedure 1 Using the alignment posts, place the speakers on the palm-rest assembly. 2 Adhere the tapes that secure the speakers to the palm-rest assembly. 3 Connect the speaker cable to the system board. Post-requisites 1 Replace the hard drive - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 55
inside your computer, follow the instructions in After working inside your computer. For the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink Prerequisites 1 Remove the battery. 2 Remove the optical drive. 3 Remove the keyboard. 4 Remove the base cover - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 56
2 Lift the heat sink off the system board. 56 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 57
. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat the optical drive. 4 Replace the battery. 57 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 58
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the optical drive. 3 Remove the keyboard. 4 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 59
6 Release the power-button board from the tab, and lift it along with the cable off the palm-rest assembly. 59 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 60
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Slide the power-button board the optical drive. 4 Replace the battery. 60 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 61
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the optical drive. 3 Remove the keyboard. 4 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 62
4 Note the antenna-cable routing, and remove the antenna cable from the routing guides on the palm-rest assembly. 5 Turn the computer over and open the display at an angle of 90 degrees. 6 Turn the computer over and place - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 63
8 Carefully lift the display assembly from the palm-rest assembly. 9 Carefully place the display assembly on a clean and flat surface. 63 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 64
computer, follow the instructions in After working inside your Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Place assembly. 4 Route the antenna cables through the routing guides on the palm-rest assembly. 5 Connect the display drive. 5 Replace the battery. 64 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 65
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the optical drive. 3 Remove the keyboard. 4 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 66
2 Remove the display bezel off the display back-cover and antenna assembly. 66 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 67
. After working inside your computer, follow the instructions in After working inside your computer. For more safety practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the display bezel with 5 Replace the optical drive. 6 Replace the battery. 67 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 68
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the optical drive. 3 Remove the keyboard. 4 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 69
2 Lift the display panel gently, and turn it over. 3 Peel the tape that secures the display cable to the display back-cover and antenna assembly. 4 Lift the latch, and disconnect the display cable from the display panel. 69 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 70
5 Lift the display panel away from the display back-cover and antenna assembly. 70 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 71
After working inside your computer, follow the instructions in After working inside your computer. For more safety practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Connect the display cable to . 6 Replace the optical drive. 7 Replace the battery. 71 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 72
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the optical drive. 3 Remove the keyboard. 4 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 73
3 Disconnect the camera cable from the camera module. 73 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 74
After working inside your computer, follow the instructions in After working inside your computer. For more safety practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Connect the camera cable to . 7 Replace the optical drive. 8 Replace the battery. 74 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 75
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the optical drive. 3 Remove the keyboard. 4 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 76
4 Lift the right display hinge off the display back-cover and antenna assembly. 76 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 77
After working inside your computer, follow the instructions in After working inside your computer. For more safety practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the screw holes on . 7 Replace the optical drive. 8 Replace the battery. 77 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 78
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the optical drive. 3 Remove the keyboard. 4 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 79
2 Lift the left display hinge off the display back-cover and antenna assembly. 3 Note the display cable routing, and remove the display cable from the routing guides on the display back-cover and antenna assembly. 79 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 80
4 Remove the display cable off the display back-cover and antenna assembly. 80 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 81
instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Route the display cable through the routing guides the keyboard. 8 Replace the optical drive. 9 Replace the battery. 81 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 82
instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer's Service Prerequisites 1 Remove the battery. 2 Remove the optical drive. 3 Remove the keyboard. 4 Remove the base - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 83
3 Open the latch, and disconnect the display cable from the system board. 4 Open the latch, and disconnect the hard-drive cable from the system board. 5 Open the latch, and disconnect the I/O-board cable from the system board. 6 Disconnect the speaker cable from the system board. 7 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 84
9 Gently release the ports on the system board from the slots and carefully turn the system board over. 10 Peel the tape that secures the power-adapter port cable to the system board. 11 Disconnect the power-adapter port cable from the system board. 84 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 85
12 Lift the system board off the palm-rest assembly. 85 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 86
instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer's Service board. 9 Slide the I/O-board cable, and hard-drive cable into their connectors on the system board and - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 87
12 Slide the power-button board cable into the connector on the system board, and close the latch. Post-requisites 1 Replace the heat sink. 2 Replace the wireless card. 3 Replace the base cover. 4 Replace the keyboard. 5 Replace the optical drive. 6 Replace the battery. 87 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 88
instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the optical drive. 3 Remove the keyboard. 4 Remove the base cover. 5 Remove the hard drive - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 89
2 Lift the transparent film on the palm-rest assembly. 3 Peel the tapes that secure the touch-pad board to the palm-rest assembly. 4 Remove the screw (M2x3) that secures the touch-pad bracket to the palm-rest assembly. 89 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 90
5 Release the touch-pad bracket from the tab, and lift it at an angle. 6 Remove the six screws (M2x3) that secure the touch-pad board to the palmrest assembly. 7 Lift the touch-pad board off the palm-rest assembly. 90 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 91
8 Lift the touch pad off the palm-rest assembly. 91 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 92
inside your computer, follow the instructions in After working inside your computer. For see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Slide and replace the I/O board. 5 Replace the hard drive. 6 Replace the wireless card. 7 Replace the base cover. - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 93
9 Replace the optical drive. 10 Replace the battery. 93 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 94
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the optical drive. 3 Remove the keyboard. 4 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 95
2 Lift the power-adapter port along with its cable off the palm-rest assembly. 95 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 96
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the screw hole on . 7 Replace the optical drive. 8 Replace the battery. 96 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 97
your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the optical drive. 3 Remove the keyboard. 4 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 98
98 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 99
After working inside your computer, follow the instructions in After working inside your computer. For more safety practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the display back-cover on . 9 Replace the optical drive. 10 Replace the battery. 99 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 100
instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the optical drive. 3 Remove the keyboard. 4 Remove the base cover. 5 Remove the hard drive - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 101
Procedure After performing the steps in prerequisites, we are left with the palm rest. 101 - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 102
inside your computer, follow the instructions in After working inside your computer. see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the palm rest wireless card. 9 Replace the hard drive. 10 Replace the base cover. 11 Replace the keyboard. 12 Replace - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 103
or double-tap the audio driver file icon and follow the instructions on the screen to install the driver. Downloading the graphics driver 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click or tap Product support enter the Service Tag of your computer, and then click or tap Submit. NOTE - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 104
driver file. 8 Double-click or double-tap the driver file icon and follow the instructions on screen. Downloading the Wi-Fi driver 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click or tap Product support enter the Service Tag of your computer, and then click or tap Submit. NOTE: If you - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 105
file. 8 Double-click the card reader driver file icon, and follow the instructions on the screen. Downloading the chipset driver 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click or tap Product support, enter the Service Tag of your computer, and then click or tap Submit. NOTE: If you - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 106
allows you to bypass the System Setup-defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: • Access System Setup by pressing F2 key • Bring up the one-time boot menu by - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 107
write down the BIOS Setup program screen information for future reference. Use the BIOS Setup program for the following purposes: • Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive. • Change the system configuration information - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 108
2 During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and Version Displays the BIOS version. Product Name Displays the model number of your computer. Service Tag Displays the service tag of your computer. Asset Tag Displays the asset tag of your computer. CPU - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 109
USB devices. USB emulation is always enabled during POST. NOTE: You cannot boot any type of USB device (floppy, hard drive, or memory key) when this option is off. Default: Enabled USB Wake Support Allows you to enable USB devices to wake the computer from standby or to disable the USB wake - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 110
Drive BIOS Auto-Recovery BIOS Recovery Optimization Always Perform Intefrity Check SupportAssist System Resolution Auto OS Recovery Threshold Default: AHCI Allows you to choose if the computer should display warning messages when you use AC adapters that are not supported primary hard drive. Default - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 111
Advanced SupportAssist OS Recovery Battery Charge Configuration Advanced Battery Charge Configuration Console and for the Dell OS Recovery tool. Default: 2 Enable or disable the boot flow for the SupportAssist OS Recovery tool in the even of certain system errors. Default: Disabled - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 112
the hard-disk drive password. Allows you to permit or deny system password or HDD password changes. Default: Permitted Bypass the System (Boot) Password and the internal HDD password prompts during a system restart. Enable or disable the BIOS module interface of the optional Computrace Service - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 113
Boot Boot Option #1 Displays the available first boot option. Table 7. System setup options-Exit menu Exit Save Changes and Reset Discard Changes and Reset Restore Defaults Discard Changes Save Changes Allows you to exit system setup and save your changes. Allows you to exit system setup and load - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 114
dell.com/support. 3 Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually click the BIOS update file icon and follow the instructions on the screen. Flashing BIOS (USB key) 1 Follow the - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 115
. Follow the instructions on the screen to complete the • View error messages that inform you of problems encountered during testing NOTE: Some tests for specific computer boots, press the F12 key as the Dell logo appears. 3 On the boot menu screen, select the Diagnostics option. 4 Click the arrow - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 116
Dell. Diagnostics Power and battery-status light/hard-drive activity light Indicates the battery-charge status or the hard-drive hard-drive activity light. Hard-drive activity light Turns on when the computer reads from or writes to the hard drive memory or RAM is detected. The following table shows - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 117
3,2 3,3 3,4 Problem description CPU failure System board: BIOS and ROM failure No memory or RAM detected Memory or RAM failure Invalid memory off and the battery has been removed. The following procedure provides the instructions on how to conduct flea power release: 1 Turn off your computer. - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 118
Fi connectivity issues a Wi-Fi power cycle procedure may be performed. The following procedure provides the instructions on how to conduct a Wi-Fi power cycle: NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device. 1 Turn off your computer. 2 Turn off the modem. 3 Turn off - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 119
and services www.dell.com Dell Help & Support app Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.com/support/windows www.dell.com/support/linux Troubleshooting information, user manuals, setup instructions, product - Dell Inspiron 14 3473 | Inspiron 14 3000 Service Manual - Page 120
Data backup • Troubleshooting and diagnostics • Factory and system restore • BIOS information To locate the Me and My Dell relevant to your Service Tag number or Product ID in the search bar. Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell
Inspiron 14 3000
Service Manual
Computer Model: Inspiron 14-3473
Regulatory Model: P76G
Regulatory Type: P76G004