Dell Inspiron 3700 Dell Inspiron 3700 Reference and Troubleshooting Guide
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- Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 1
- Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 2
is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, BE DIRECT, DualPoint, ExpressCharge, and Inspiron are trademarks and DellWare is a service mark of Dell Computer Corporation; Microsoft, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation; Intel - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 3
to service the computer yourself. Always follow installation instructions closely. Do not carry a battery pack battery pack or AC adapter may risk fire or explosion. Before you connect the computer to a power source, ensure that the voltage rating of the AC adapter matches that of the available power - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 4
power from the computer, turn it off, remove the battery pack, and disconnect the AC adapter from the electrical outlet. If your computer includes an integrated or optional (PC Card other mechanical shocks. Protect your computer, battery, and hard-disk drive from environmental hazards such as dirt, - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 5
after turning off the computer before removing the memory module or disconnecting the device to help avoid possible damage to the system board. Before you clean your computer, turn it off, unplug it from its power source, and remove the battery pack(s). Clean your computer with a soft cloth dampened - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 6
overhead lights, desk lamps, and the curtains or blinds on nearby windows) to minimize reflections and glare on the display. When using an provides good lower-back support. Keep your forearms horizontal with your wrists in a neutral, comfortable position while using the keyboard, trackball, touch pad - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 7
from the computer. 3. Remove the main battery from the battery bay and, if necessary, the second battery from the media bay. 4. Ground yourself by body before you touch any of your computer's electronic components, such as a memory module. You can do so by touching an unpainted metal surface on the - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 8
The following notice may appear throughout this document to remind you of these precautions: x - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 9
detailed instructions for reinstalling system drivers and software. Chapter 5, "Getting Help," describes the help tools Dell provides to assist you if you have a problem with the computer. It also explains how and when to call Dell for technical assistance. Appendix A, "Technical Specifications," is - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 10
Setup Guide provides instructions for setting up a Dell Inspiron computer and for using your computer's hardware. The system Help contains essential information you need to use your computer. To open the Help, click the Start button, point to Programs-> Dell Documents, and click Dell Inspiron 3700 - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 11
the keys on a keyboard, are enclosed in angle brackets. Example: Key combinations are series of keys to be part of an instruction. Example: "Type format to format the diskette in drive A." Filenames and directory names are presented in lowercase bold. Examples: autoexec.bat and c:\windows - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 12
monitor. It can be a system message, for example, or it can be text that you are instructed to type as part of a command (referred to as a command line). Screen text is presented in the Courier New They are presented in italics. Example: module n (where n represents the memory module number) xiv - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 13
Second Battery 2-7 Attaching the Composite TV-Out Adapter Cable 2-8 Installing an Internal Hard-Disk Drive 2-9 Returning a Hard-Disk Drive to Dell 2-11 Installing a Second Hard-Disk Drive 2-12 Installing Memory Modules 2-12 Port Replicator 2-15 Connecting Other External Devices 2-15 Checking - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 14
the AC Adapter 3-14 Total Power Failure When Using a Battery 3-15 No Power to a Part of the Computer 3-16 Troubleshooting the Diskette Drive 3-16 Troubleshooting the CD-ROM or DVD-ROM Drive 3-17 Troubleshooting the Hard-Disk Drive 3-19 Troubleshooting an External Keyboard 3-20 Troubleshooting - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 15
the Hard-Disk Drive 4-1 Installing the Windows 98 Operating System 4-2 Installing Drivers and Utilities for Windows 98 4-3 Installing the Video Driver 4-4 Installing the Audio Driver 4-5 Installing the DualPoint Integrated Pointing Device Drivers 4-5 Enabling Microsoft Infrared Support - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 16
Support Service 5-4 Problems With Your Order 5-4 Product Information 5-4 Returning Items for Warranty Repair or Credit 5-5 Before You Call 5-5 Dell D-3 IC Notice (Canada Only D-4 CE Notice (European Union D-4 Battery Disposal D-4 EN 55022 Compliance (Czech Republic Only D-5 VCCI Notice - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 17
Battery Bay Latches 2-6 Removing a Battery From the Battery Bay 2-6 Removing a Device From the Media Bay 2-8 Using the Composite TV-Out Adapter Cable 2-9 Removing the Internal Hard-Disk Drive 2-10 Repackaging the Hard-Disk Drive 2-11 Removing a Memory Module 2-13 Diagnostics Menu 3-31 Dell - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 18
System Setup Program B-17 Page 4 of the System Setup Program B-18 Keyboard Status Indicators as Flash Code Indicators C-7 VCCI Class A ITE Regulatory Mark Line Assignments 3-10 International Dialing Codes 5-8 Dell Contact Numbers 5-9 Technical Specifications A-1 Page 1 Options B-3 Page 2 - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 19
) system memory, with support for a maximum of 512 MB. A media bay in which you can install a variety of modules, including a diskette drive, CD-ROM drive, DVD-ROM drive (on computers running Microsoft® Windows® 98 Second Edition), Zip drive, LS-120 drive, second battery, or a second hard-disk drive - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 20
or in save-to-disk suspend mode). An Infrared Data Association (IrDA) 1.1-compliant infrared port that permits you to transfer files without connecting cables. NOTE: Windows NT does not support IrDA. 1-2 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 21
modes-standby mode and save-to-disk suspend mode-that help you conserve battery power. If the batteries run out of power, save-to-disk suspend mode prevents data loss by copying all system data to the hard-disk drive and turning off the computer. An automatic thermal management system that uses - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 22
use mouse buttons. You may also use the track stick with the DualPoint buttons. Power button - Under normal circumstances, you should use the power button only to turn on the computer or to resume operation from save-to-disk suspend 1-4 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 23
indicator is green when you press the key combination. Device access/status indicators - The three indicators above the keyboard status indicators report, from left to right, system power, hard-disk drive access, and battery status. Display - The computer has an active-matrix XGA - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 24
cable slot speaker video connector parallel port connector device access/ status indicators docking connector hard-disk drive PC Card slot USB connector serial port connector infrared port PS/2 connector AC adapter connector 1-6 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 25
- Use this connector to attach an AC adapter to the computer. Infrared port - The infrared port lets you transfer files from the computer to another infrared device without using cable connections. PC Card slot - The PC Card slot has two connectors that support Type I, Type II, and Type III - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 26
the computer's components and devices. For information on using the diagnostics, refer to "Running the Dell Diagnostics" in Chapter 3. Dell offers the following upgrade options: Advanced port replicator (APR) Additional batteries 1-8 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 27
and microphones Printers Hard-disk drives Second hard-disk drive for the media bay DVD-ROM drives SuperDisk LS-120 drives AC adapter PC Cards 32-, 64-, 128-, 192-, and 256-MB memory modules Carrying case To order any of these options or upgrades, call Dell. For instructions, see Chapter 5, "Getting - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 28
1-10 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 29
foreign country, you may need to obtain a new power cable designed for use in that country. NOTE: If you are running your computer on AC power with a battery installed, the AC adapter charges the battery (if needed) and then maintains the battery's charge. support.dell.com Options and Upgrades 2-1 - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 30
came with a DVD-ROM drive, the DVD-ROM drive will function as a CD-ROM drive. SuperDisk LS-120 drive Zip drive Second battery Second hard-disk drive When you receive your computer, a diskette drive is installed in the media bay. 2-2 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 31
If the computer is docked, undock it. For instructions, see your Advanced Port Replicator User's Guide. 4. If your computer does not have Softex Docking Services or Softex BayManager, go to step 6. Otherwise, the media bay latch after the device is removed. support.dell.com Options and Upgrades 2-3 - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 32
services and their use, and to view the Softex software user's guides, see the following World Wide Web sites on the Internet: http://www.dell.com/products/notebook/latitude/win98.htm http://www.dell.com/products/notebook/latitude/NT40.htm 2-4 Dell Inspiron 3700 System Reference and Troubleshooting - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 33
down the computer. Use save-to-disk suspend mode. Place the computer in save-to-disk suspend mode by pressing (or on a French keyboard). When the green power indicator turns off, continue to step 5. support.dell.com Options and Upgrades 2-5 - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 34
bay latch bottom of computer media bay battery bay unlock icon battery bay latch battery bay latch battery 6. If you put the computer into standby or save-to-disk suspend mode, press the power button to resume normal operation. 2-6 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 35
undock it. For instructions, see your Advanced Port Replicator User's Guide. 3. If your computer does not have Softex Docking Services or Softex BayManager battery firmly into the battery bay. You should hear a click when the battery is fully seated. support.dell.com Options and Upgrades 2-7 - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 36
(see Figure 2-6), and then connect the other end of the adapter cable to the television's composite cable. NOTE: If your television did not come with a composite video cable, you can purchase one from a local electronics store. 2-8 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 37
instructions on installing it in the media bay. You will need the Microsoft Windows installation CD and the System Software CD to install software on the new hard-disk drive. The computer's basic input/output system (BIOS) may not support hard-disk drives obtained from vendors other than Dell. Dell - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 38
screw 5. Remove the new hard-disk drive from its packaging. Save the original packaging to use when storing or shipping the hard-disk drive. 6. Install the new hard-disk drive into the computer (the drive comes in a drive carrier). 2-10 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 39
instructions, see "Running the Dell Diagnostics" in Chapter 3. If you need to return your hard-disk drive, you must ship it to Dell in its original foam packaging (see Figure 2-7). Otherwise, the hard-disk drive may be damaged while in transit. hard-disk drive support.dell.com Options and Upgrades - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 40
indentation at one end of the memory module cover. Place the tip of your finger under the cover by the indentation and firmly lift it up. When the door pops up, lift it up to remove it and expose the memory modules underneath it. 2-12 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 41
the memory module's edge connector firmly into the memory module socket. c. Pivot the memory module down until it clicks into place. d. If you do not hear a click as each end of the memory module snaps into the tabs, remove the memory module and reinstall it. support.dell.com Options and Upgrades - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 42
(S2D) utility to update the S2D partition on your hard-disk drive. NOTE: The S2D partition receives the system data transferred during save-to-disk suspend mode. For instructions, see "Save-to-Disk Suspend Utility" in Chapter 4. 2-14 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 43
of external devices to your computer. For instructions, refer to the section titled "Connecting External Devices" in the system Help. To open the Help, click the Start button, point to Programs-> Dell Documents, and click Dell Inspiron 3700 System Help. support.dell.com Options and Upgrades 2-15 - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 44
2-16 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 45
This chapter guides you through some initial checks and procedures that can solve basic computer problems. It also provides detailed troubleshooting information and procedures to solve more complex problems. Complete the checks in this chapter before you call Dell for technical assistance; even if - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 46
for bent pins on connectors. NOTE: See the "System Features" section of the system Help for the location of your computer's external connectors and controls. 3-2 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 47
power to your computer, perform the following tasks: Check the computer's power indicator. When lit, the power indicator verifies that the power supply is operating. If your computer is connected to a power strip, turn the power strip off and then on again. support.dell.com Basic Troubleshooting - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 48
sure the power source is okay. NOTE: If your modem can dial and connect to one Internet service provider (ISP Dell Diagnostics" found later in this chapter. If you have CD-ROM or DVD-ROM drive problems, perform the following checks. 3-4 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 49
as described in "Running the Dell Diagnostics" found later in this chapter. Refer to "Troubleshooting the CD-ROM or DVD-ROM Drive" found later in this chapter for further troubleshooting information. If you have hard-disk drive problems, perform the following checks: For Windows 98, run the ScanDisk - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 50
correct certain computer problems by verifying the settings for System Setup program options. When you boot the computer, it compares the system configuration information with the current hardware configuration. If the computer's 3-6 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 51
troubleshooting information on a particular program, see the documentation that accompanied the software or consult the support service for the software. When you obtain software, check it for viruses using virus-scanning software before installing it on the computer's hard-disk drive. Viruses - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 52
hard-disk drive. Installation instructions may provide details about how to configure the operating system to successfully run the program. Always read the installation instructions to reinstall a program that no longer runs properly. 3-8 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 53
port is COM1. To view IRQ line assignments in the Microsoft Windows 98 operating system, click the Start button, point to Settings, and click Control Panel. Double-click the System icon. Select the Device Manager tab, and then double-click Computer. support.dell.com Basic Troubleshooting 3-9 - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 54
; generated by CD-ROM drive in the media bay to indicate that the drive requires the attention of the microprocessor NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. 3-10 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 55
battery and store it in a safe place to dry. 5. Remove the hard-disk drive. For instructions, refer to "Installing an Internal Hard-Disk Drive" in Chapter 2. 6. Remove the memory module(s). For instructions, refer to "Installing Memory Modules" in Chapter 2. support.dell.com Basic Troubleshooting - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 56
the metal connectors on the back of the computer. 4. Remove any installed batteries or other devices from the media bay. 5. Remove the hard-disk drive. For instructions, refer to "Installing an Internal Hard-Disk Drive" in Chapter 2. 3-12 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 57
, hard-disk drive, and battery. 3. Try turning on the computer. 4. Does the computer turn on properly? Yes. The problem is resolved. No. Go to Step 5. 5. Turn off the computer. Does the power status indicator light up? Yes. Go to step 6. No. Go to step 7. support.dell.com Basic Troubleshooting - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 58
Does the LED on top of the AC adapter turn on? Yes. Go to step 4. No. The AC adapter may be defective. Go to step 5. 4. Turn on the computer. Does the power status indicator light up? Yes. The problem is resolved. No. Go to step 5. 3-14 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 59
. See Chapter 5, "Getting Help," for instructions. If an AC adapter is not connected to your computer, the computer's power source is its battery. If the computer does not turn on when a battery is installed, the battery's charge may be depleted. To troubleshoot this problem, make a copy of the - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 60
Make sure that the AC adapter is connected to the computer and to an electrical outlet, or confirm that a fully charged battery is properly seated diskette drive combination module from the media bay. 3. Reinstall the diskette drive. 3-16 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 61
drive problem has probably been resolved. If you continue to experience trouble, call Dell for technical assistance. (See Chapter 5, "Getting Help," for instructions.) No. Go to step 9. 9. Call Dell the drive from the media bay. 3. Reinstall the drive. support.dell.com Basic Troubleshooting 3-17 - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 62
If you continue to experience trouble, call Dell for technical assistance. (See Chapter 5, "Getting Help," for instructions.) No. Go to step 11. 11. Call Dell for technical assistance. See Chapter 5, "Getting Help," for instructions. 3-18 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 63
for drive C? Yes. Go to step 6. No. Go to step 5. 5. If your hard-disk drive has more than one logical drive, type drive A and reboot the computer. Then run the IDE Devices device group. Does your drive pass all the tests? Yes. Go to step 8. No. Go to step 9. support.dell.com Basic Troubleshooting - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 64
load now? Yes. The hard-disk drive may contain a corrupted operating Lock, Caps Lock, and Scroll Lock indicators on the external keyboard blink momentarily? Yes. Go to step 7. No. You may have a defective keyboard. Go to step 10. 3-20 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 65
Then disconnect the AC adapter from the electrical outlet. Turn off any attached peripherals, and disconnect them from their power sources and then from the computer. 4. Ground yourself by touching one of the metal connectors on the back of the computer. support.dell.com Basic Troubleshooting 3-21 - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 66
attached peripherals. Disconnect all peripherals from the computer. 5. Make sure the AC adapter is firmly connected to the computer and to an electrical outlet, or verify that a fully charged battery is properly seated in its bay. 3-22 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 67
may be defective. Call Dell for technical assistance. (See Chapter 5, "Getting Help," for instructions.) support.dell.com During POST, the Fn> key combination on the integrated keyboard several times. Does an image appear on the external monitor? Yes. The problem is resolved. No. Go to step - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 68
settings for Setup options Incorrect settings in the operating system's configuration files A faulty cable between the I/O port and the peripheral device A faulty peripheral device 3-24 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 69
settings Lack of drivers Make a copy of problem is confined to a particular application program, see the application program's documentation for specific port configuration requirements. Is the problem resolved? Yes. The problem is resolved. No. Go to step 5. support.dell.com Basic Troubleshooting - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 70
bought the printer from Dell, call Dell for technical assistance. (See Chapter 5, "Getting Help," for instructions.) If you purchased the printer elsewhere, take it to one of the manufacturer's authorized service centers for repair. 3-26 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 71
serial device. Is the problem resolved? Yes. You probably need a new device. Call Dell for technical assistance. (See Chapter 5, "Getting Help," for instructions.) No. Call Dell for technical assistance. (See Chapter 5, "Getting Help," for instructions.) support.dell.com Basic Troubleshooting 3-27 - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 72
Running the Dell Diagnostics" found later in this chapter.) The Mouse test checks the functionality of the mouse controller (which affects the ability to move the pointer around the screen) and the operation of the touch pad buttons. 3-28 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 73
in your computer's operation. And if you find a problem you cannot solve by yourself, the diagnostic tests can provide you with important information you will need when talking to Dell's service and support personnel. The Dell Diagnostics provides a series of menus and options from which you choose - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 74
Dell Diagnostics, to change the boot sequence, repeat steps 1 through 8 and then restart your computer. Before you read the rest of this subsection, you may want to start the Dell Diagnostics so that you can see it on your display. 3-30 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 75
long time to run. Dell recommends that you choose this option first to increase the odds of tracing the source of the problem quickly. For a thorough that corresponds to the highlighted letter in the option you choose. support.dell.com When you select Select Devices to Test from the Diagnostics - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 76
following sources supply this configuration information for the diagnostics: The system configuration information settings (stored in nonvolatile random-access memory [NVRAM]) that you selected while using the System Setup program 3-32 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 77
, the video controller, the keyboard controller, and other key components Basic input/output system (BIOS) configuration information temporarily saved in RAM Do not be concerned if the Device Groups area does not list the names of all the components or devices you know are part of your computer. For - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 78
recording media, sometimes contained in hard shells. Diskette recording capacities are small and access times are slow relative to hard disk drives, but they provide a convenient the subtests that are used by the Dell Diagnostics. 3-34 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 79
document under the following conditions: You are reinstalling the version of the Windows operating system that came with your computer, and you need to reinstall the drivers and utilities that Dell provides. You have a new hard-disk drive and you need to install all of the system software. Before - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 80
install Windows 98 on the hard-disk drive, as described in the following steps, before you install any device drivers: 1. Insert the Microsoft Boot Disk Windows 98 Series diskette into the diskette drive. 2. Restart the computer. 4-2 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 81
98 CD Microsoft Boot Disk Windows 98 Series diskette NOTE: Verify that Windows 98 is already installed on the hard-disk drive before you install any device drivers. For instructions, see the preceding section, "Installing the Windows 98 Operating System." support.dell.com System Software Solutions - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 82
-click the Display icon. The Display Properties window appears. 3. Click the Settings tab. 4. Change the Colors option from 256 colors to True Color (24 bit). 5. Set the Screen area for your display to 1024 x 768. 6. Click Apply. 4-4 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 83
in the x:\drivers\win98\CD-ROM\touch folder, where x is the drive letter of your CD-ROM drive. 8. The Select Device window appears. The Alps Touch Pad should be highlighted. 9. Click OK. 10. After the files are copied, the Name property should be Alps Touch Pad. support.dell.com System Software - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 84
copy the utilities to your hard-disk drive, you must restart your computer in the MS-DOS mode to use the utilities. See the readme.s2d file on the System Software CD for more information on using the save to-disk suspend utilities. 4-6 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 85
step 2. For setup instructions, see the Dell Inspiron Systems Setup Guide that came with the computer. 2. Dock the computer. For instructions, see your Advanced Port Replicator User's Guide. The operating system creates a hardware profile for the APR. 3. To load the appropriate drivers for use with - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 86
it to the Windows desktop. 13. Release the right mouse button. 14. Left-click Copy Here. 15. Double-click the 3700help icon to access the system Help. To download the system Help from http://support.dell.com, perform the following steps: 1. Click Support Your Dell. 4-8 Dell Inspiron 3700 System - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 87
, click Submit, and go to step 5. If the service tag is not available, go to step 3. 3. Click Inspiron Notebooks. 4. Click 3700. 5. Click Dell Documents (Technical Information). Follow the instructions on the page to save the file to your hard-disk drive. 6. Click System Help. When prompted, you can - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 88
will need to restart your computer at the end of this procedure to complete the installation. 2. Insert the System Software CD into the CD-ROM drive. 3. Click the Start button, and then click Run. The Run dialog box appears. 4-10 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 89
the starting sequence, the Softex PC Card Controller Diagnostics window appears. 7. Follow the instructions on your display, and when prompted, restart your computer to activate the utility. Dell provides Softex Docking Services software that contains support for the following features: Hot-docking - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 90
an external mouse. To install these drivers, perform the following steps: 1. Save your work in all open application programs, because you will need to restart your computer at the end of this procedure to complete the installation. 4-12 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 91
you copy the utilities to your hard-disk drive, you must restart your computer in the MS-DOS mode to use the utilities. See the readme.s2d file on the System Software CD for more information on using the save-to-disk suspend partition utilities. support.dell.com System Software Solutions 4-13 - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 92
4. Click 3700. 5. Click Dell Documents (Technical Information). Follow the instructions on the page to save the file to your hard-disk drive. 6. Click System Help. When prompted, you can save the system Help to your hard-disk drive. 4-14 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 93
hard-disk drive Dell System Software CD into the CD-ROM drive. 2. Turn off the computer. 3. If the computer is docked, undock it. For instructions, see your Advanced Port Replicator User's Guide. 4. Turn on the computer. 5. Press at the Dell BIOS support.dell.com System Software Solutions 4-15 - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 94
If your computer has a diskette drive attached, make sure that the drive does not contain a diskette. 8. Turn the computer on. The computer restarts and automatically begins to run the Dell Diagnostics. 9. Type x to exit to MS-DOS. 4-16 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 95
AutoTech service, and TechFax service. Dell's Web site also contains links to some of these services. Dell regularly tests and officially releases new drivers and utilities for Inspiron computers. A list of the latest drivers and utilities is available at http://support.dell.com. support.dell.com - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 96
4-18 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 97
with installation and troubleshooting procedures. For more information, refer to "World Wide Web on the Internet" found later in this chapter. 5. If the preceding steps have not resolved the problem and you need to talk to a Dell technician, call Dell's technical support service. When prompted by - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 98
's hardware or operation. Dell can be accessed electronically using the following addresses: World Wide Web http://www.dell.com/ http://www.dell.com/ap/ (for Asian/Pacific countries only) http://www.euro.dell.com (for Europe only) 5-2 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 99
and use your e-mail address as your password. Electronic Support Service [email protected] [email protected] (for Asian/Pacific countries only) support.euro.dell.com (for Europe only) Electronic Quote Service [email protected] [email protected] (for Asian/Pacific countries only) Electronic - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 100
, or if you would like to place an order, visit Dell's World Wide Web site at http://www.dell.com/. For the telephone number to call to speak to a sales specialist, refer to "Dell Contact Numbers" found later in this chapter. 5-4 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 101
at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer system itself. Make sure the system documentation is available. support.dell.com Getting Help 5-5 - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 102
is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell. Error message, beep code, or diagnostic code Description of problem and troubleshooting procedures you performed 5-6 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 103
the world. If you are making a direct-dialed call to a location outside of your local telephone service area, determine which codes to use (if any) in Table 5-1 in addition to the local numbers , when your call originates in the same country you are calling. support.dell.com Getting Help 5-7 - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 104
) 011 48 Singapore (Singapore) 005 65 South Africa (Johannesburg) 09/091 27 Spain (Madrid) 07 34 5-8 Dell Inspiron 3700 System Reference and Troubleshooting Guide 2 1 2 - Not required 2 592 2 Not required 9 (1) (4) 6103 Not required 1 2 44 2 - Not required 4 5 20 - Not required 22 Not - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 105
Accounts/Corporate Customer Care 0660 8056 Home/Small Business Technical Support 01 795 67604 Preferred Accounts/Corporate Technical Support 0660 8779 Switchboard 01 491 04 0 Web site: http://support.euro.dell.com/at E-mail: [email protected] support.dell.com Getting Help 5-9 - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 106
512 728-8528 TechFax toll free: 1-800-950-1329 Chile (Santiago) Sales, Customer Support, and Technical Support toll free: 1230-020-4823 NOTE: Customers in Chile call the U.S.A for sales, customer, and technical assistance. 5-10 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 107
Service toll free: 800 858 2437 Sales toll free: 800 858 2222 Technical Support 02 22 83 27 27 Customer Care 02 22 83 27 11 Fax 02 22 83 27 14 TechFax 02 22 83 27 28 Switchboard 02 22 83 27 11 Web site: http://support.euro.dell.com/cz E-mail: czech_dell@dell - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 108
://www.dell.de/support E-mail: [email protected] Technical Support toll free: 800 96 4107 Customer Service (Penang, Malaysia 810 4949 Transaction Sales toll free: 800 96 4109 Corporate Sales toll free: 800 96 4108 5-12 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 109
@dell.com Technical Support toll free: 0088-22-7890 Technical Support (Inspiron toll free: 0120-1982-56 Y2K Support 044 556-4298 Customer Care 044 556-4240 Direct Sales 044 556-3344 Commercial Sales 044 556-3430 556-3440 Faxbox Service 03-5972-5840 Switchboard 044 556-4300 support.dell - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 110
(Penang, Malaysia 810 4949 Transaction Sales toll free: 0800 581 Technical Support toll free: 1 800 888 298 Customer Service 04 810 4949 Transaction Sales toll free: 1 800 888 202 Corporate Sales toll free: 1 800 888 213 5-14 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 111
441 567 Fax 0800 441 566 Technical Support 671 16882 Customer Care 671 16881 Switchboard 67 1 16800 Fax Technical Support (Upplands Vasby, Sweden 590 05 594 Fax Switchboard 671 16865 Web site: http://support.euro.dell.com/no E-mail: [email protected] support.dell.com Getting Help 5-15 - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 112
Sales 011 706 7700 Fax 011 709 0495 Switchboard 011 709 7700 Web site: http://support.euro.dell.com/za E-mail: [email protected] Customer Technical Support, Customer Service, and Sales (Penang, Malaysia 60 4 810-4810 5-16 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 113
0848 802 802 Fax 022 799 01 90 Switchboard 022 799 01 01 Web site: http://support.euro.dell.com/ch E-mail: [email protected] Technical Support toll free: 0080 651 226/0800 33 557 Customer Service (Penang, Malaysia 810 4949 Transaction Sales toll free: 0080 651 228/0800 33 556 Corporate Sales - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 114
01344 720206 Home/Small Business Customer Care 0870-906-0010 TechConnect BBS 0870-908-0610 Sales 01344 720000 AutoFax 0870-908-0510 Web site: http://support.euro.dell.com/uk E-mail: [email protected] 5-18 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 115
educational institutions): Customer Service and Technical Support (Return Material Authorization Numbers toll free: 1-800-234-1490 Dell Sales toll free: 1-800-289-3355 toll free: 1-800-879-3355 Spare Parts Sales toll free: 1-800-357-3355 Dedicated Inspiron 3700 Technical Support toll free: 1-877 - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 116
5-20 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 117
tag and Express Service Code are shown on the bottom of the computer. You can also access the same support information by clicking Inspiron and selecting your system by name, but you have to select options from a series of menus to reach the same information. support.dell.com Microprocessor type - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 118
, bidirectional, EPP 1.9, or ECP Video 15-hole connector PS/2 6-pin mini-DIN connector Infrared IrDA 1.1 connector NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. A-2 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 119
USB 4-pin connector Docking 240-pin connector TV-out S-video 7-pin mini-DIN connector (an S-video to composite video adapter Data bus 2X AGP Video controller ATI Mobility M1 Video memory 8.0 MB Type SVGA, active-matrix color (TFT) Maximum support.dell.com Technical Specifications A-3 - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 120
such as charge time and life span can vary according to the conditions under which the computer and battery are used. NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. A-4 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 121
) Storage 5% to 95% (noncondensing) NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. support.dell.com Technical Specifications A-5 - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 122
and touch pad combined) ESD In accordance with IEC-801-2 1 Measured with the hard-disk drive in head-parked position. NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. A-6 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 123
surrounding keycaps Power: Supply voltage 5 V ± .5 VDC Supply current 25 mA (maximum operating for track stick and touch pad combined) ESD In accordance with IEC-801-2 NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. support.dell.com - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 124
A-8 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 125
program as follows: To set or change user-selectable features-for example, your password or power management features To verify information about your computer's current configuration, such as the amount of system memory For some options, you must reboot the computer before any changes take effect - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 126
Lock> on an external keyboard if the External Hot Key option is enabled), the System Setup program opens directly to the Battery version number of the basic input/output system (BIOS). Options - The box on the left half of pages 1, Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 127
B-1 for an explanation of the options and settings on Page 1 of the System Setup program. Time Resets the time on the computer's internal clock. Time is kept in a 24-hour format (hours:minutes in this table, see the Glossary in the system Help. support.dell.com Using the System Setup Program B-3 - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 128
Hard Drive drive: Parallel Port, Modular Bay, or Not Installed. No user-selectable settings are available for this option. NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. B-4 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 129
you must reboot after installing or attaching a diskette drive. Modular Bay (Media Bay) Identifies the kind of device- Diskette Drive, Battery, or CD-ROM Drive-that is installed in the media bay. If the , see the Glossary in the system Help. support.dell.com Using the System Setup Program B-5 - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 130
Universal Connect Functions with the advanced port replicator (APR) if the computer uses Windows 98. Boot Speed Set this option to Enabled (the default) if you or acronym used in this table, see the Glossary in the system Help. B-6 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 131
find the software needed to start the operating system. The term boot refers to the computer's start-up procedure. When you turn on the computer, it "bootstraps" itself into an operational state by loading into memory second hard-disk drive support.dell.com Using the System Setup Program B-7 - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 132
must reboot your computer. NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. B-8 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 133
cannot find the software it needs to start the operating system on the drive identified in Boot Second device, it will search the device named in Boot Third device. Settings for the option are: None (the default) Internal HDD - Causes your computer to attempt to boot from the hard-disk drive - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 134
reboot your computer. NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. B-10 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 135
computer's Fast IR support. Settings for this option are: Disabled - Disables the infrared data port and makes the direct memory access (DMA), the infrared device supports the Fast IR specification. Slow IR - Use Slow IR if the infrared device does not support the Fast IR specification. NOTE: For - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 136
for Parallel Mode is ECP. Windows 98 uses ECP protocol automatically if that use ECP mode may come with special drivers that need to be installed in order to adjust the volume of the keyboard clicks if the Keyboard Click option is enabled. Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 137
option to Scroll Lock (the default) if you are using an external keyboard. Set this option to Not Installed to disable this function on the external keyboard. NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. support.dell.com Using the - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 138
assigned If you assign a primary password, the computer prompts you for the password each time you boot the computer NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. B-14 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 139
. If an administrator password is assigned, you can use it to access the computer even if you do not know the primary password. NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. support.dell.com Using the System Setup Program B-15 - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 140
(the default) - Indicates that no password is assigned Enabled - Indicates that a password is currently assigned NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. B-16 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 141
on Page 3 of the System Setup program. Battery Status Left Battery Right Battery Displays the charge status of the installed batteries. NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. support.dell.com Using the System Setup Program - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 142
power, the default is Maximum. A change to the Brightness option takes effect immediately (rebooting is not required). NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. B-18 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 143
takes effect immediately. When the Power Management option is set to Enabled, you may set the Disk Time-Out option. This option determines how long the hard-disk drive is inactive before it turns off. Settings for this option are Disabled, 15 seconds, 1 minute, 2 minutes, 3 minutes, 4 minutes - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 144
Power Management option is set to Enabled, you may set the S2D Time-Out option. This option determines how long the computer is inactive before it copies all system information to a file on the hard-disk drive in the system Help. B-20 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 145
mode when an installed modem card receives an incoming call. This feature must be supported by your modem PC Card and your operating system. this feature must be enabled in the device driver for your modem PC Card. All drivers supplied by Dell with your computer are configured to allow the - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 146
to power up when triggered by a special LAN signal. A change to the Wakeup On LAN option takes effect immediately. NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. B-22 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 147
generated by the system basic input/output system (BIOS). For other messages, refer to the documentation instructions, see Appendix B, "Using the System Setup Program". If the problem persists, call Dell for technical assistance. For instructions support.dell.com Error Messages and Flash Codes C-1 - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 148
a hard-disk drive in the media bay. For instructions, see the documentation that accompanied your hard-disk drive. NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. C-2 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 149
, see "Installing an Internal Hard-Disk Drive" in Chapter 2.) If the problem persists, try another drive. Then run the IDE Devices tests in the Dell Diagnostics. For instructions, see "Running the Dell Diagnostics" in Chapter 3. Hard-disk drive failure The hard-disk drive does not respond to - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 150
the memory modules and, if necessary, replace them. For instructions, see "Installing Memory Modules" in Chapter 2. NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. C-4 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 151
memory modules and, if necessary, replace them. For instructions, see "Installing Memory Modules" in Chapter 2. No boot device available The computer cannot find the diskette or hard-disk drive. If the diskette drive in the Dell Diagnostics. For instructions, see "Running the Dell Diagnostics" in - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 152
System Board Devices tests in the Dell Diagnostics. For instructions, see "Running the Dell Diagnostics" in Chapter 3. NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. C-6 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 153
may be loose. Run the System Memory tests and the PC-AT Compatible Keyboards test in the Dell Diagnostics. For instructions, see "Running the Dell Diagnostics" in Chapter 3. Warning: Battery is critically low. The battery is running out of charge. Replace the battery, or connect the computer to - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 154
3. If the program does not load, call Dell for technical assistance. For instructions, see Chapter 5, "Getting Help". NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. C-8 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 155
failure. Run the PC-AT Compatible Keyboards test in the Dell Diagnostics. For instructions, see "Running the Dell Diagnostics" in Chapter 3. 3-3-4 Display memory test failure. Run the VESA/VGA Interface test in the Dell Diagnostics. For instructions, see "Running the Dell Diagnostics" in Chapter - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 156
Run the System Memory tests in the Dell Diagnostics. For instructions, see "Running the Dell Diagnostics" in Chapter 3. NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. C-10 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 157
and the receiver are on different branch circuits. If necessary, consult a Technical Support representative of Dell Computer Corporation or an experienced radio/television technician for additional suggestions. You may find the FCC Interference Handbook, 1986, to be helpful. It is available from - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 158
15 of the FCC Rules. Operation is subject to the following two conditions: This device may not cause harmful interference. This device must accept any interference received, including interference that may cause undesired operation. D-2 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 159
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer's instruction manual - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 160
2. The NiMH battery is a long-life battery, and it is very possible that you will never need to replace it. However, if this battery ever needs to be replaced, the procedure must be performed by an authorized service technician. D-4 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 161
battery deposit site. This device belongs to Class B devices as described in EN 55022, unless it is specifically stated that it is a Class A device on the specification may arise. When such trouble occurs, the user may be required to take corrective actions. support.dell.com Regulatory Notices D-5 - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 162
equipment according to the instruction manual. To determine which classification (Class A or B) applies to your computer system (or other Dell digital device), examine business purposes. Class B devices are for nonbusiness purposes. D-6 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 163
Please note that this device has been approved for business purposes with regard to electromagnetic interference. If you find that this device is not suitable for your use, you may exchange it for a nonbusiness device. EMI ( A ) Please note that this device has been approved - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 164
16 amperes (A). To completely switch off the equipment, the power supply cable must be removed from the power supply socket, which should be located near the equipment and easily accessible PN-93/T-42107 and PN-89/E-06251. -- -- - D-8 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 165
with the requirements of the official Mexican standards (NOM): Exporter: Importer: Ship to: Supply voltage: Frequency: Input current rating: Dell Computer Corporation One Dell Way Round Rock, TX 78682 Dell Computer de México, S.A. de C.V. Rio Lerma No. 302 - 4° Piso Col. Cuauhtemoc 16500 México - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 166
No. 302 - 4° Piso Col. Cuauhtemoc 16500 México, D.F. Dell Computer de México, S.A. de C.V. al Cuidado de Kuehne & Nagel de México S. de R.I. Avenida Soles No. 55 Col. Peñon de los Baños 15520 México, D.F. 100-200 VAC 60-50 Hz 1.5 A D-10 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 167
including accident, abuse, misuse, problems with electrical power, servicing not authorized by Dell, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Dell. This warranty does not - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 168
A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER SUCH PERIOD. E-2 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 169
including accident, abuse, misuse, problems with electrical power, servicing not authorized by Dell, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Dell. This warranty does not - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 170
be in accordance with Dell's Exchange Policy in effect on the date of the exchange. You accept full responsibility for your software and data. Dell is not required to advise or remind you of appropriate backup and other procedures. E-4 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 171
SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL service options in place of the standard limited three-year warranty described in the preceding text, the option you chose will be listed on your invoice. support.dell - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 172
. To make a claim under this warranty for NSTL logo hardware, customers must contact Dell prior to January 1, 2001. To make a claim, write to: Dell Computer Corporation P.O. Box 149258 Austin, Texas 78714-9258 Attention: Year 2000 E-6 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 173
products that do not have an upgradable BIOS, Dell has made available, as a convenience to customers, the Dell Program Patch, a software utility designed to assist customers in managing the year 2000 rollover. Dell specifically excludes all non-Dell-developed software from this compliance statement - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 174
E-8 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 175
AutoTech service, 5-3 battery, 1-4, 2-5 boot routine, 3-2 indications, 3-6 calling Dell, 5-7 cautions, x CD-ROM drive troubleshooting, 3-17 CD-ROM drives troubleshooting, 3-4 computer technical specifications, A-1 Diagnostics Checklist, 5-6 diagnostics. See Dell Diagnostics diskette drive failure - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 176
drive check, 3-17 diskette drive check, 3-16 hard-disk drive check, 3-19 power button, 1-4 power failure AC power, 3-14 battery power, 3-15 troubleshooting, 3-13 problems diagnosing, 3-1 with your order, 5-4 product information, 5-4 2 Dell Inspiron 3700 System Reference and Troubleshooting Guide - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 177
, B-1 TechConnect BBS, 5-3 TechFax service, 5-3 technical assistance obtaining, 5-1 warranty repair or credit, 5-5 technical specifications, A-1 touch pad location, 1-4 troubleshooting AC power failure, 3-14 audible signs of problems, 3-6 basic problems, 3-1 CD-ROM drive, 3-17 checking connections - Dell Inspiron 3700 | Dell Inspiron 3700 Reference and Troubleshooting Guide - Page 178
upgrade options, 1-8 user's documentation, x warnings, x warranty information, x, E-1, E-3 warranty repair or credit, 5-5 water damage, 3-11 World Wide Web help tools, 5-2 4 Dell Inspiron 3700 System Reference and Troubleshooting Guide
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