Dell J740 Personal Inkjet Printer Owners Manual - Page 31

Printers and Other Hardware

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• You select the correct paper type and size in Print Properties or Preferences. Envelopes do not feed properly If regular paper feeds without problems, make sure: • You load the envelopes correctly. For help, see page 8. • You use an envelope size supported by the printer and select that size before you start your print job. • You have the correct paper type and size selected in Print Properties. Document does not print • Make sure the cartridges are properly installed. • Use an undamaged USB cable. • Check your printer status to make sure your document is not being held or paused. To check printer status: a For Windows 2000, click Start → Settings → Printers. For Windows XP, click Start → Control Panel → Printers and Other Hardware → Printers and Faxes. b Double-click the Dell J740 icon, and then click Printer. c Make sure no check mark appears next to Pause Printing. • Print a test page: a Click Start → Programs → Dell Printers → Dell Inkjet Printer J740 → Dell Printer Solution Center. b Click the Maintenance tab. c Click Print a test page. NOTE: Photos or documents containing graphics may take longer to print than regular text. Printer is not communicating with computer • Disconnect and then reconnect both ends of the USB cable. • Unplug the power supply from the electrical outlet. Reconnect the power supply (refer to your setup documentation). Turn the power on. • Restart your computer. If problems persist, see "Removing and reinstalling the printer software" on page 25. Troubleshooting 21

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Troubleshooting
21
•
You select the correct paper type and size in Print Properties or Preferences.
Envelopes do not feed properly
If regular paper feeds without problems, make sure:
•
You load the envelopes correctly. For help, see page8.
•
You use an envelope size supported by the printer and select that size before you
start your print job.
•
You have the correct paper type and size selected in Print Properties.
Document does not print
•
Make sure the cartridges are properly installed.
•
Use an undamaged USB cable.
•
Check your printer status to make sure your document is not being held or paused.
To check printer status:
a
For Windows 2000, click
Start
→
Settings
→
Printers
.
For Windows XP, click
Start
→
Control Panel
→
Printers and Other Hardware
→
Printers and Faxes
.
b
Double-click the
Dell J740
icon, and then click
Printer
.
c
Make sure no check mark appears next to Pause Printing.
•
Print a test page:
a
Click
Start
→
Programs
→
Dell
Printers
→
Dell
Inkjet Printer J740
→
Dell
Printer Solution Center
.
b
Click the
Maintenance
tab.
c
Click
Print a test page
.
NOTE:
Photos or documents containing graphics may take longer to print than regular text.
Printer is not communicating with computer
•
Disconnect and then reconnect both ends of the USB cable.
•
Unplug the power supply from the electrical outlet. Reconnect the power supply
(refer to your setup documentation). Turn the power on.
•
Restart your computer. If problems persist, see "Removing and reinstalling the
printer software" on page 25.