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Dell Latitude D530 User's Guide - Page 120

Video and Display Problems, If the display is blank - video controller driver

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If the touch pad operates correctly, the mouse may be defective. C H E C K T H E S YS T E M S E T U P P R O G R A M S E T T I N G S - Verify that the system setup program lists the correct device for the pointing device option. (The computer automatically recognizes a USB mouse without making any setting adjustments.) For more information on using the system setup program, see "System Setup Program" on page 123. TE S T T H E M O U S E C O N T R O L L E R - To test the mouse controller (which affects pointer movement) and the operation of the touch pad or mouse buttons, run the Mouse test in the Pointing Devices test group in the Dell Diagnostics (see "Dell Diagnostics" on page 103). R E I N S T A L L T H E T O U C H P A D D R I V E R - See "Reinstalling Drivers and Utilities" on page 128. Video and Display Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. The display is blank NOTE: For troubleshooting procedures, see the monitor's documentation. If the display is blank NOTE: If you are using a program that requires a higher resolution than your computer supports, it is recommended that you attach an external monitor to your computer. C H E C K T H E B A T T E R Y - If you are using a battery to power your computer, the battery charge may be depleted. Connect the computer to an electrical outlet using the AC adapter, and turn on the computer. TE S T T H E E L E C T R I C A L O U T L E T - Ensure that the electrical outlet is working by testing it with another device, such as a lamp. C H E C K T H E A C A D A P T E R - Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light is on. C O N N E C T T H E C O M P U T E R D I R E C T L Y T O A N E L E C T R I C A L O U T L E T - Bypass power protection devices, power strips, and the extension cable to verify that the computer turns on. A D J U S T T H E P O W E R P R O P E R T I E S - Search for the keyword standby in Windows Help and Support (see "Windows Help and Support" on page 18). 120 Troubleshooting

Section	Page
User’s Guide	1
Finding Information	13
About Your Computer	21
Front View	21
Left Side View	25
Right Side View	27
Back View	27
Bottom View	31
Setting Up Your Computer	33
Transferring Information to a New Computer	33
Microsoft® Windows® XP	33
Microsoft Windows Vista®	36
Turning Off Your Computer	37
Using a Battery	39
Battery Performance	39
Checking the Battery Charge	40
Dell™ QuickSet Battery Meter	40
Microsoft® Windows® Power Meter	41
Charge Gauge	41
Low-Battery Warning	42
Conserving Battery Power	42
Power Management Modes	43
Standby and Sleep Mode	43
Hibernate Mode	43
Configuring Power Management Settings	44
Accessing Power Options Properties	44
Charging the Battery	45
Replacing the Battery	45
Storing a Battery	46
Using the Keyboard	47
Numeric Keypad	47
Key Combinations	48
System Functions	48
Battery	48
CD or DVD Tray	48
Display Functions	48
Wireless Networking and Bluetooth® Wireless Technology Function	48
Power Management	49
Speaker Functions	49
Microsoft® Windows® XP Logo Key Functions	49
Microsoft® Windows Vista® Logo Key Functions	50
Touch Pad	51
Customizing the Touch Pad	52
Using the Display	53
Adjusting Brightness	53
Using a Projector	53
Making Images and Text Look Bigger or Sharper	53
Microsoft® Windows® XP	54
Windows Vista®	54
Using Both a Monitor and Your Computer Display	55
Microsoft® Windows® XP	55
Windows Vista	56
Using a Monitor as Your Primary Display	56
Microsoft® Windows® XP	56
Windows Vista	57
Using Multimedia	59
Playing CDs or DVDs	59
Adjusting the Volume	61
Adjusting the Picture	62
Connecting Your Computer to a TV or Audio Device	62
S-Video and Standard Audio	65
S-Video and S/PDIF Digital Audio	66
Composite Video and Standard Audio	68
Composite Video and S/PDIF Digital Audio	70
Component Video and Standard Audio	72
Component Video and S/PDIF Digital Audio	74
Setting Up the Cyberlink (CL) Headphones	77
Enabling the Display Settings for a TV	78
Setting Up and Using Networks	79
Connecting a Network or Broadband Modem Cable	79
Setting Up a Network in the Microsoft® Windows® XP Operating System	80
Setting Up a Network in the Microsoft Windows Vista® Operating System	80
Wireless Local Area Network (WLAN)	80
What You Need to Establish a WLAN Connection	80
Checking Your Wireless Network Card	81
Setting Up a New WLAN Using a Wireless Router and a Broadband Modem	82
Connecting to a WLAN	83
Mobile Broadband/Wireless Wide Area Network (WWAN)	85
What You Need to Establish a Mobile Broadband Network Connection	86
Checking Your Dell Mobile Broadband Card	86
Connecting to a Mobile Broadband Network	87
Microsoft® Windows® Firewall	87
Using Cards	89
Card Types	89
Card Blanks	90
Extended Cards	90
Installing a PC Card or ExpressCard	90
Removing a Card or Blank	92
Securing Your Computer	93
Security Cable Lock	93
Passwords	93
About Passwords	93
Using a Primary (or System) Password	94
Using an Administrator Password	95
Using a Hard Drive Password	96
Trusted Platform Module (TPM)	96
Enabling the TPM Feature	97
Security Management Software	97
Activating the Security Management Software	98
Using the Security Management Software	98
Computer Tracking Software	98
If Your Computer Is Lost or Stolen	99
Cleaning Your Computer	101
Computer, Keyboard, and Display	101
Touch Pad	101
Floppy Drive	102
CDs and DVDs	102
Troubleshooting	103
Dell Technical Update Service	103
Dell Diagnostics	103
When to Use the Dell Diagnostics	103
Starting the Dell Diagnostics From Your Hard Drive	103
Starting the Dell Diagnostics From the Optional Drivers and Utilities Media	104
Dell Diagnostics Main Menu	105
Dell Support Utility	107
Accessing the Dell Support Utility	107
Clicking the Dell Support Icon	107
Double-Clicking the Dell Support Icon	108
Solving Problems	108
Drive Problems	108
E-Mail, Modem, and Internet Problems	110
Error Messages	111
IEEE 1394 Device Problems	112
Lockups and Software Problems	113
Memory Problems	115
Network Problems	115
Power Problems	116
Printer Problems	117
Scanner Problems	118
Sound and Speaker Problems	118
Touch Pad or Mouse Problems	119
Video and Display Problems	120
If the display is blank	120
If the display is difficult to read	121
If only part of the display is readable	121
System Setup Program	123
Overview	123
Viewing the System Setup Screens	124
System Setup Screens	124
Commonly Used Options	124
Changing the Boot Sequence	124
Changing COM Ports	126
Enabling the Infrared Sensor	126
Reinstalling Software	127
Drivers	127
What Is a Driver?	127
Identifying Drivers	127
Reinstalling Drivers and Utilities	128
Troubleshooting Software and Hardware Problems in the Microsoft® Windows® XP and Microsoft Windows Vista® Operating Systems	131
Restoring Your Operating System	131
Using Microsoft Windows System Restore	132
Using Dell™ PC Restore and Dell Factory Image Restore	134
Using the Operating System Media	137
Dell™ QuickSet	139
Traveling With Your Computer	141
Identifying Your Computer	141
Packing the Computer	141
Travel Tips	142
Traveling by Air	142
Getting Help	143
Obtaining Assistance	143
Technical Support and Customer Service	144
DellConnect	144
Online Services	144
AutoTech Service	145
Automated Order-Status Service	145
Problems With Your Order	145
Product Information	146
Returning Items for Warranty Repair or Credit	146
Before You Call	146
Contacting Dell	149
Specifications	151
Appendix	159
FCC Notice (U.S. Only)	159
FCC Class B	159
Macrovision Product Notice	160

Match case Limit results 1 per page

120

Troubleshooting

If the touch pad operates correctly, the mouse may be defective.

HECK

THE

SYSTEM

SETUP

PROGRAM

SETTINGS

—

Verify that the system setup

program lists the correct device for the pointing device option. (The computer

automatically recognizes a USB mouse without making any setting adjustments.) For

more information on using the system setup program, see "System Setup Program" on

page 123.

EST

THE

MOUSE

CONTROLLER

—

To test the mouse controller (which affects

pointer movement) and the operation of the touch pad or mouse buttons, run the

Mouse test in the

Poin

ing Devices

test group in the Dell Diagnostics (see "Dell

Diagnostics" on page 103).

EINSTALL

THE

TOUCH

PAD

DRIVER

—

See "Reinstalling Drivers and Utilities" on

page 128.

Video and Display Problems

CAUTION:

Before you begin any of the procedures in this section, follow the

safety instructions in the

Product Information Guide

The display is blank

NOTE:

For troubleshooting procedures, see the monitor’s documentation.

If the display is blank

NOTE:

If you are using a program that requires a higher resolution than your

computer supports, it is recommended that you attach an external monitor to your

computer.

HECK

THE

BATTERY

—

If you are using a battery to power your computer, the

battery charge may be depleted. Connect the computer to an electrical outlet using

the AC adapter, and turn on the computer.

EST

THE

ELECTRICAL

OUTLET

—

Ensure that the electrical outlet is working by

testing it with another device, such as a lamp.

HECK

THE

ADAPTER

—

Check the AC adapter cable connections. If the AC

adapter has a light, ensure that the light is on.

ONNECT

THE

COMPUTER

DIRECTLY

ELECTRICAL

OUTLET

—

Bypass power

protection devices, power strips, and the extension cable to verify that the computer

turns on.

DJUST

THE

POWER

PROPERTIES

—

Search for the keyword

standby

in Windows

Help and Support (see "Windows Help and Support" on page 18).