Dell Latitude E7240 Ultrabook ControlVault Installation Instructions for the C - Page 8

3.1.2 3.1.3 ControlVault Firmware Installer Prompts for Owner Password On older generation platforms, the Dell ControlVault Firmware installer may also prompt for an "owner password" (prompt will be in English only). If this prompt is displayed, enter the TPM owner password for the installation to proceed. If the TPM owner password is not known, clear the TPM owner password using BIOS Setup (this clears the password) and re- try the Dell ControlVault update. ControlVault Firmware Installed Displays Error Code 0x00000008 On older generation platforms, the ControlVault firmware installer may fail with error 0x00000008. This is a result of the current ControlVault firmware on the system being very old to allow proper communication during the update. To resolve the issue, follow the steps below: 1. Go to dell.com/support 2. Download and install the ControlVault Driver, version 2.3.309.1625, followed by the ControlVault Firmware update package, version 23.7.009.0A. 3. After the intermediate driver and firmware are updated, you may use this Dell ControlVault Software update package to upgrade to the latest ControlVault driver and firmware. 3.2 Post Installation Procedure After a successful installation of the ControlVault update package and a successful upgrade to the latest version of the Dell Data Protection | Security Tools product, delete any previous fingerprint enrollments using DDP Security Console or DDP Admin Console (for multiple users) before proceeding to re- enroll fingerprints. 8 Dell ControlVault