Dell OptiPlex Gn Diagnostics and Troubleshooting Guide (.pdf) - Page 93
Problems With Your Order, Product Information, Returning Items for Warranty Repair or Credit
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Our technical support staff pride themselves on their track record: more than 90 percent of all problems and questions are taken care of in just one toll-free call, usually in less than ten minutes. When you call, our experts can refer to records we keep on your specific Dell system to better understand your particular question. Our technical support staff use computer-based diagnostics to provide fast, accurate answers to your questions. To contact Dell's technical support service, first refer to the section titled "Before You Call" and then call the number for your country as listed in "Dell Contact Numbers" found later in this chapter. (For information about receiving technical assistance in the U.K., refer to the Placing a Service Call card that came with your system.) NOTE: Technical support services may vary outside the continental U.S. Contact your local Dell representative for more information. Problems With Your Order If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell Computer Corporation for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call, see "Dell Contact Numbers" found later in this chapter. Product Information If you need information about additional products available from Dell Computer Corporation, or if you would like to place an order, a sales specialist will be glad to help. For the telephone number to call, see "Dell Contact Numbers" found later in this chapter. Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows: 1. Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box. For the telephone number to call, see "Dell Contact Numbers" found later in this chapter. 2. Include a copy of the invoice and a letter describing the reason for the return. 3. Include a copy of the Diagnostics Checklist indicating the tests you have run and any error messages reported by the Dell Diagnostics. 4. Include any accessories that belong with the item(s) being returned (power cables, software diskettes, guides, and so on) if the return is for credit. 5. Pack the equipment to be returned in the original (or equivalent) packing materials. You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell Computer Corporation. Collect on delivery (C.O.D.) packages are not accepted. Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you. Before You Call Keep a record of your diagnostic and troubleshooting activities by photocopying the Diagnostics Checklist in Figure 7-1 and filling it out whenever you experience a problem with the system. NOTE: Be sure to save the checklist in Figure 7-1 as a master, so you can use it to make copies as needed. The checklist can also be accessed in "Diagnostics Checklist" in the online System User's Guide. Getting Help 7-5