Dell P2223HC USB-C Monitor Users Guide - Page 78

Product specific problems, Common, symptoms, What you, experience, Possible solutions, Aspect Ratio

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Page 78 highlights

Image retention from a static image left on the monitor for a long period of time Faint shadow from the static image displayed appears on the screen Product specific problems • Set the screen to turn off after a few minutes of screen idle time. These can be adjusted in Windows Power Options or Mac Energy Saver setting. • Alternatively, use a dynamically changing screensaver. Common symptoms What you experience Possible solutions Screen image is too Image is centered on • Check the Aspect Ratio setting in smal l screen, but does not the Display settings OSD. fill entire viewing area • Reset the monitor to factory settings. Cannot adjust the OSD does not • Turn Off the monitor, unplug the monitor with the appear on the screen power cord, plug it back, and then joystick turn On the monitor. • Check whether the OSD menu is locked. If yes, move and hold the joystick up/down/left/right for 4 seconds to unlock (for more information, see Lock). No input signal No picture, the LED when user controls light is white are pressed • Check the signal source. Ensure the computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard. • Check whether the signal cable is plugged in properly. Re-plug the signal cable if necessary. • Reset the computer or video player. The picture does not fill the entire screen The picture cannot • Due to different video formats fill the height or (aspect ratio) of DVDs, the monitor width of the screen may display in full screen. • Run the built-in diagnostics. 78 │ Troubleshooting

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78
±±
│
± ± Troubleshooting
Product specific problems
Image retention
from a static
image left on the
monitor for a long
period of time
Faint shadow
from the static
image displayed
appears on the
screen
•
Set the screen to turn off after a few
minutes of screen idle time. These can
be adjusted in Windows Power
Options or Mac Energy Saver setting.
•
Alternatively, use a dynamically
changing screensaver.
Common
symptoms
What you
experience
Possible solutions
Screen image is too
small
Image is centered on
screen, but does not
fill entire viewing
area
•
Check the
Aspect Ratio
setting in
the
Display
settings OSD.
•
Reset the monitor to factory settings.
Cannot adjust the
monitor with the
joystick
OSD does not
appear on the screen
•
Turn Off the monitor, unplug the
power cord, plug it back, and then
turn On the monitor.
•
Check whether the OSD menu is
locked. If yes, move and hold the
joystick up/down/left/right for 4
seconds to unlock (for more
information, see
Lock
).
No input signal
when user controls
are pressed
No picture, the LED
light is white
•
Check the signal source. Ensure the
computer is not in the power saving
mode by moving the mouse or
pressing any key on the keyboard.
•
Check whether the signal cable is
plugged in properly. Re-plug the
signal cable if necessary.
•
Reset the computer or video player.
The picture does
not fill the entire
screen
The picture cannot
fill the height or
width of the screen
•
Due to different video formats
(aspect ratio) of DVDs, the monitor
may display in full screen.
•
Run the built-in diagnostics.