Dell PowerConnect W Clearpass 100 Software Access Code Logins TechNote - Page 17

Access Code Logins Version 1.0 Troubleshooting Invalid username or password If you receive the error Invalid username or password, it could be due to an username that does not exist, which you can check in the List Accounts list. It could also be due to not selecting Allow visitor access using their username only while creating the accounts. To verify the flag, you can add username_auth to the List Accounts column view (guest_users), or the guest_edit form, and then edit the user. Logging in timeout If you sit on the logging in page until it times out, confirm that you have entered the WLAN settings correctly on the web login page. WLAN Authentication Failure If you get an error regarding authentication from the WLAN, ensure your RADIUS settings, especially the shared secret are configured correctly. RADIUS Services > Server Control > Debug RADIUS Server can be very useful in determining errors. CONFIDENTIAL 17