Dell PowerEdge R740xd2 EMC PowerEdge Servers Troubleshooting Guide - Page 36

Tape Drive - Tape Drive [d] - S/N, PERC - PERC Battery [d]

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Error number (PSA and ePSA) PSA NA ePSA 2000-8020 Error message Diagnostics - Low memory. [d]k bytes free! Description The system may be unstable. Steps 1 Update to the latest BIOS version. 2 Repeat the PSA diagnostics. 3 If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8115 Diagnostics - Unable to stop all The system may be unstable. APs 1 Update to the latest BIOS version. 2 Repeat the PSA diagnostics. 3 If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8154 Tape Drive - Tape Drive [d] - S/N Install the correct tape drive [s], ULTRIUM [d] media found media. but drive. Requires ULTRIUM [s] for [s] 1 Use correct tape drive media. 2 Repeat the PSA diagnostics. 3 If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8155 Tape Drive - Tape Drive [d] - S/N Try different tape drive media. [s], data read does not match data written 1 Use different tape drive media. 2 Repeat the PSA diagnostics. 3 If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8156 Tape Drive - Tape Drive [d] - S/N Insert writable tape drive media. 1 [s], no media cannot test drive 2 3 Insert writable media. Repeat the PSA diagnostics. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8157 Tape Drive - Tape Drive [d] - S/N Tape drive model is unknown and 1 [s], drive is not a supported drive not supported by diagnostics. 2 3 4 Reseat the Drive. Test with a known good drive if possible. Repeat the PSA diagnostics. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8158 Backplane - [DRIVE] Drive [d] incorrect status = [x], [s] The string indicates the 1 backplane, expander, or removable hard drive is reporting 2 an incorrect status. 3 Reseat the drives/cables/ connections. Repeat the PSA diagnostics. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8160 PERC - PERC Battery [d] incorrect status = [x], [s] The [s] string may be one of the 1 following messages: 2 • Battery missing or disconnected 3 • Replace battery pack Reseat parts. Repeat the PSA diagnostics. If failure continues, contact Dell Technical Support 36 Running diagnostics

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Error number (PSA and ePSA)
Error message
Description
Steps
PSA NA
ePSA 2000-8020
Diagnostics - Low memory. [d]k
bytes free!
The system may be unstable.
1
Update to the latest BIOS
version.
2
Repeat the PSA
diagnostics.
3
If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-8115
Diagnostics - Unable to stop all
APs
The system may be unstable.
1
Update to the latest BIOS
version.
2
Repeat the PSA
diagnostics.
3
If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-8154
Tape Drive - Tape Drive [d] - S/N
[s], ULTRIUM [d] media found
but drive. Requires ULTRIUM [s]
for [s]
Install the correct tape drive
media.
1
Use correct tape drive
media.
2
Repeat the PSA
diagnostics.
3
If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-8155
Tape Drive - Tape Drive [d] - S/N
[s], data read does not match
data written
Try
different
tape drive media.
1
Use
different
tape drive
media.
2
Repeat the PSA
diagnostics.
3
If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-8156
Tape Drive - Tape Drive [d] - S/N
[s], no media cannot test drive
Insert writable tape drive media.
1
Insert writable media.
2
Repeat the PSA
diagnostics.
3
If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-8157
Tape Drive - Tape Drive [d] - S/N
[s], drive is not a supported drive
Tape drive model is unknown and
not supported by diagnostics.
1
Reseat the Drive.
2
Test with a known good
drive if possible.
3
Repeat the PSA
diagnostics.
4
If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-8158
Backplane - [DRIVE] Drive [d] -
incorrect status = [x], [s]
The string indicates the
backplane, expander, or
removable hard drive is reporting
an incorrect status.
1
Reseat the drives/cables/
connections.
2
Repeat the PSA
diagnostics.
3
If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-8160
PERC - PERC Battery [d] -
incorrect status = [x], [s]
The [s] string may be one of the
following messages:
•
Battery missing or
disconnected
•
Replace battery pack
1
Reseat parts.
2
Repeat the PSA
diagnostics.
3
If failure continues, contact
Dell Technical Support
36
Running diagnostics