Dell PowerEdge R740xd2 EMC Systems Management Overview Guide Version 20.0 - Page 16

• Alerting and monitoring environment for servers and chassis • Monitoring and reporting for servers and chassis • Updating firmware on servers, including with vSAN clusters • Deploying enhanced options For more information, see www.dell.com/support/article/sln311238. OpenManage Integration with ServiceNow Dell EMC OpenManage Integration with ServiceNow helps enterprise organizations in improving their operations efficiency. It bridges the gap between their service and operations management processes. It is a native application within the ServiceNow platform that provides interface between OpenManage Enterprise infrastructure management capabilities and ServiceNow service and operations management capabilities. The integration provides automation capabilities to transfer data between these two platforms, helping operations and service management teams in faster detection, diagnosis and resolution of issues that impacts the business services and the IT infrastructure health. Also, OpenManage Integration with ServiceNow also integrates with SupportAssist Enterprise for viewing and tracking the support cases that are raised with Dell Support right from within the ServiceNow platform. With this integration, operation and service management teams can keep themselves abreast of the technical support tickets that have been raised with Dell support and track their progress from incident to resolution. With this integration, you can: • Synchronize PoweEdge server information between OpenManage Enterprise and ServiceNow Configuration Management Database (CMDB). • Monitors alerts for servers • Create incidents automatically for a critical and warning alerts for servers. • View and monitor the support tickets that are raised with Dell Support. For more information, see https://www.dell.com/support/article/sln310720 BMC Software Dell EMC, along with BMC Software, servers, storage and network management functionality with the BMC Software's process and datacenter automation products. Dell and BMC Software's partnership helps to ensure that Dell EMC and BMC Software-based IT infrastructure and services provide the highest level of datacenter and business services manageability. The integration between Dell EMC and BMC Software products is highlighted by Dell EMC's own IT organization; BMC Software helps Dell EMC IT automate key processes and accelerate responsiveness by deploying multiple BMC Software solutions. For more information, see The combined power of BMC and Dell available at i.dell.com/sites/doccontent/shared-content/datasheets/en/Documents/The_Combined_Power_of_BMC_and_Dell.pdf Connections For Third-Party Systems Management Consoles Dell EMC OpenManage Operations Connector for Operations Bridge Manager OpenManage Operations Connector for Micro Focus Operations Bridge Manager (OBM) provides capabilities to integrate the OpenManage Enterprise and OpenManage Enterprise with Micro Focus OBM. The OpenManage Operations Connector (OpsCx) helps system and IT administrators to get a comprehensive view of Dell EMC devices in a data center. It collects the events and topology data of OpenManage Enterprise and transfers them to Micro Focus OBM console. It also supports web console launch of OpenManage Enterprise directly from the Micro Focus OBM environment to perform further troubleshooting, configuration, and management activities for Dell EMC devices. NOTE: HPE Operations Bridge/Operations Manager i (OMi) / Operations Manager are now part of Micro Focus. For more information, see https://www.dell.com/support/article/sln310709. 16 Systems Management Product Overview