Dell PowerVault DL2100 Hardware Owner's Manual - Page 158

Troubleshooting an Optical Drive

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10 Turn on the system and attached peripherals and check if the USB key is functioning. If the problem is not resolved, see "Getting Help." Troubleshooting an Optical Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 If applicable, remove the bezel. See "Removing the Front Bezel." 2 Try using a different DVD. 3 Ensure that the device drivers for the optical drive are installed and are configured correctly 4 Enter the System Setup program and ensure that the drive's controller is enabled. See "Using the System Setup Program and UEFI Boot Manager." 5 Run the appropriate online diagnostic test. See "Using Dell Online Diagnostics." 6 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 7 Open the system. See "Opening the System." 8 Ensure that the interface cable is securely connected to the optical drive and to the system board. See "Optical Drive." 9 Ensure that a power cable is properly connected to the drive and the system board. 10 Close the system. See "Closing the System." 11 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem is not resolved, see "Getting Help." 158 Troubleshooting Your System

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158
Troubleshooting Your System
10
Turn on the system and attached peripherals and check if the USB key is
functioning.
If the problem is not resolved, see "Getting Help."
Troubleshooting an Optical Drive
CAUTION:
Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1
If applicable, remove the bezel. See "Removing the Front Bezel."
2
Try using a different DVD.
3
Ensure that the device drivers for the optical drive are installed and are
configured correctly
4
Enter the System Setup program and ensure that the drive’s controller is
enabled. See "Using the System Setup Program and UEFI Boot Manager."
5
Run the appropriate online diagnostic test. See "Using Dell Online
Diagnostics."
6
Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
7
Open the system. See "Opening the System."
8
Ensure that the interface cable is securely connected to the optical drive
and to the system board. See "Optical Drive."
9
Ensure that a power cable is properly connected to the drive and the
system board.
10
Close the system. See "Closing the System."
11
Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
If the problem is not resolved,
see "Getting Help."