Dell S5000 Dell Networking Installation Guide - Page 49

Technical Support, The iSupport Website, Accessing iSupport Services

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9 Technical Support This chapter contains the following sections: • The iSupport Website • Accessing iSupport Services • Requesting a Hardware Replacement • Contacting Technical Support The iSupport Website iSupport provides a range of documents and tools to assist you with effectively using Dell Networking equipment and mitigating the impact of network outages. Through iSupport you can obtain technical information regarding Dell Networking products, access to software upgrades and patches, and open and manage your Tech Support cases. Dell Networking iSupport provides integrated, secure access to these services. Accessing iSupport Services The URL for iSupport is http://www.force10networks.com/ CSPortal20/Main/Login.aspx . You must have a userid and password to access iSupport services. 1. On the Dell Networking Support page, click the Account Request link. 2. Fill out the User Account Request form and click Send. You will receive your userid and password by E-mail. 3. To access iSupport services, click the LOGIN link and enter your userid and password. Requesting a Hardware Replacement 1. Determine the part number and serial number of the component. To list the numbers for all components installed in the chassis, use the show inventory command. 2. Request a RMA number from Tech Support by opening a support case. Open a support case by: a) Using the Create Service Request form on the iSupport page (refer to Contacting Technical Support). b) Contacting Dell Networking directly by E-mail or by phone (refer to Contacting Technical Support). Provide the following information when using E-mail or phone: * Part number, description, and serial number of the component. * Your name, organization name, telephone number, fax number, and E-mail address. * Shipping address for the replacement component, including a contact name, phone number, and E-mail address. * A description of the failure, including log messages. This can include: • Output from the show tech-support command (This report is very long so set the storage buffer in your terminal program to high.) • Output from the show logging command, on the unit that experienced the failure (This report is included as a section in the output of show tech-support command.) 49

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9
Technical Support
This chapter contains the following sections:
•
The iSupport Website
•
Accessing iSupport Services
•
Requesting a Hardware Replacement
•
Contacting Technical Support
The iSupport Website
iSupport provides a range of documents and tools to assist you with effectively using Dell Networking equipment and
mitigating the impact of network outages. Through iSupport you can obtain technical information regarding Dell
Networking products, access to software upgrades and patches, and open and manage your Tech Support cases. Dell
Networking iSupport provides integrated, secure access to these services.
Accessing iSupport Services
The URL for iSupport is
http://www.force10networks.com/ CSPortal20/Main/Login.aspx
.
You must have a userid and password to access iSupport services.
1.
On the Dell Networking Support page, click the
Account Request
link.
2.
Fill out the User Account Request form and click
Send
. You will receive your userid and password by E-mail.
3.
To access iSupport services, click the
LOGIN
link and enter your userid and password.
Requesting a Hardware Replacement
1.
Determine the part number and serial number of the component. To list the numbers for all components installed in
the chassis, use the
show inventory
command.
2.
Request a RMA number from Tech Support by opening a support case. Open a support case by:
a)
Using the Create Service Request form on the iSupport page (refer to
Contacting Technical Support
).
b)
Contacting Dell Networking directly by E-mail or by phone (refer to
Contacting Technical Support
). Provide the
following information when using E-mail or phone:
*
Part number, description, and serial number of the component.
*
Your name, organization name, telephone number, fax number, and E-mail address.
*
Shipping address for the replacement component, including a contact name, phone number, and E-mail
address.
*
A description of the failure, including log messages. This can include:
•
Output from the
show tech-support
command (This report is very long so set the storage
buffer in your terminal program to high.)
•
Output from the
show logging
command, on the unit that experienced the failure (This
report is included as a section in the output of
show tech-support
command.)
49