Dell S5000 Dell Networking Installation Guide - Page 50

Contacting Technical Support, Information to Submit When Opening a Support Case

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• Console captures showing the error messages. • Console captures showing the troubleshooting steps taken. • Saved messages to a syslog server, if you use one. Contacting Technical Support How to Contact Dell Networking Tech Support Information to Submit When Opening a Support Case Managing Your Case Downloading Software Updates Technical Documentation Contact Information Log in to iSupport at http://www.force10networks.com/ CSPortal20/Main/Login.aspx and select the Service Request tab. • Your name, company name, phone number, and Email address • Preferred method of contact • Model number • Software version number • Symptom description • Screen shots showing the symptom, including any error messages. This can include: • Output from the show tech-support command (This report is very long so set the storage buffer in your terminal program to high.) • Output from the show logging command, on the unit that experienced the failure (This report is included as a section in the output of the show tech-support command.) • Console captures showing the error messages • Console captures showing the troubleshooting steps taken • Saved messages to a syslog server, if you use one Log in to iSupport and select the Service Requestt tab to view all open cases and Return Materials Authorizations (RMAs). Log in to iSupport and select the Software Center tab. Log in to iSupport and select the Documents tab. You can access this page without logging in using the Documentation link on the iSupport page. E-mail: [email protected] Web: http://support.dell.com/ Telephone: • USA: 1-866-965-5800 • International: 408-965-5800 50

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Console captures showing the error messages.
•
Console captures showing the troubleshooting steps taken.
•
Saved messages to a syslog server, if you use one.
Contacting Technical Support
How to Contact Dell Networking Tech Support
Log in to iSupport at
CSPortal20/Main/Login.aspx
and select the
Service
Request
tab.
Information to Submit When Opening a Support Case
•
Your name, company name, phone number, and E-
mail address
•
Preferred method of contact
•
Model number
•
Software version number
•
Symptom description
•
Screen shots showing the symptom, including any
error messages. This can include:
•
Output from the
show tech-support
command (This report is very long so set the
storage buffer in your terminal program to high.)
•
Output from the
show logging
command, on
the unit that experienced the failure (This report is
included as a section in the output of the
show
tech-support
command.)
•
Console captures showing the error messages
•
Console captures showing the troubleshooting
steps taken
•
Saved messages to a syslog server, if you use one
Managing Your Case
Log in to iSupport and select the
Service Request
t tab to
view all open cases and Return Materials Authorizations
(RMAs).
Downloading Software Updates
Log in to iSupport and select the
Software Center
tab.
Technical Documentation
Log in to iSupport and select the
Documents
tab. You can
access this page without logging in using the
Documentation
link on the iSupport page.
Contact Information
E-mail:
Web:
Telephone:
•
USA: 1-866-965-5800
•
International: 408-965-5800
50