Dell SE1918HV Monitor Users Guide - Page 58

Dell Soundbar Problems, Troubleshooting, Common Symptoms, What You, Experience, Possible Solutions

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Page 58 highlights

Dell Soundbar Problems Common Symptoms What You Experience Possible Solutions No sound for system where the Soundbar draws power from an AC adapter No power to Soundbar - the power indicator is off • Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if the power indicator (white LED) on the front of the Soundbar is illuminated. • Confirm that the power cable from the Soundbar is plugged into the adapter. No Sound Distorted Sound Soundbar has • Plug the audio line-in cable into the power - power indicator is on computer's audio out jack. • Set all volume controls to their maximum and ensure that the mute option is not enabled. • Play some audio content on the computer (example, audio CD, or MP3). • Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting. • Clean and reseat the audio line-in plug. • Test the Soundbar using another audio source (For example: portable CD player, MP3 player). Computer's sound • Clear any obstructions between the card is used as the Soundbar and the user. audio source • Confirm that the audio line-in plug is completely inserted into the jack of the sound card. • Set all Windows volume controls to their midpoints. • Decrease the volume of the audio application. • Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting. • Clean and re-seat the audio line-in plug. • Troubleshoot the computer's sound card. • Test the Soundbar using another audio source (For example: portable CD player, MP3 player). • Avoid using an audio cable extension or audio jack converter. 58 │ Troubleshooting

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│
Troubleshooting
Dell Soundbar Problems
Common Symptoms
What You
Experience
Possible Solutions
No sound for system
where the Soundbar
draws power from an
AC adapter
No power to
Soundbar - the
power indicator
is off
•
Turn the Power/Volume knob on the
Soundbar clockwise to the middle
position; check if the power indicator
(white LED) on the front of the
Soundbar is illuminated.
•
Confirm that the power cable from
the Soundbar is plugged into the
adapter.
No Sound
Soundbar has
power - power
indicator is on
•
Plug the audio line-in cable into the
computer’s audio out jack.
•
Set all volume controls to their
maximum and ensure that the mute
option is not enabled.
•
Play some audio content on the
computer (example, audio CD, or
MP3).
•
Turn the Power/Volume knob on
the Soundbar clockwise to a higher
volume setting.
•
Clean and reseat the audio line-in
plug.
•
Test the Soundbar using another
audio source (For example: portable
CD player, MP3 player).
Distorted Sound
Computer’s sound
card is used as the
audio source
•
Clear any obstructions between the
Soundbar and the user.
•
Confirm that the audio line-in plug is
completely inserted into the jack of
the sound card.
•
Set all Windows volume controls to
their midpoints.
•
Decrease the volume of the audio
application.
•
Turn the Power/Volume knob on the
Soundbar counter-clockwise to a
lower volume setting.
•
Clean and re-seat the audio line-in
plug.
•
Troubleshoot the computer’s sound
card.
•
Test the Soundbar using another
audio source (For example: portable
CD player, MP3 player).
•
Avoid using an audio cable extension
or audio jack converter.