Dell SE2419HR Monitor Users Guide - Page 49

Common Problems, Common Symptoms, Possible Solutions

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Common problems The following table contains general information about common monitor problems you might encounter and the possible solutions: Common Symptoms No Video/Power LED on Poor focus Shaky/Jittery video Missing pixels Stuck-on pixels Brightness problems Geometric distortion Horizontal/Vertical lines Possible Solutions ∞ Ensure that the video cable connecting the monitor and the computer is properly connected and secure. ∞ Verify that the power outlet is functioning properly using any other electrical equipment. ∞ Ensure that the power button is pressed. ∞ Ensure that the correct input source is selected via the Input Source menu. ∞ Increase brightness and contrast controls using the OSD. ∞ Perform monitor self-test feature check. ∞ Check for bent or broken pins in the video cable connector. ∞ Run the built-in diagnostics. ∞ Ensure that the correct input source is selected via the Input Source menu. ∞ Eliminate video extension cables. ∞ Reset the monitor to Factory Settings (Factory Reset). ∞ Change the video resolution to the correct aspect ratio. ∞ Reset the monitor to Factory Settings (Factory Reset). ∞ Check environmental factors. ∞ Relocate the monitor and test in another room. ∞ Cycle power On-off. ∞ Pixel that is permanently off is a natural defect that can occur in LCD technology. ∞ For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: www.dell.com/support/monitors. ∞ Cycle power On-off. ∞ Pixel that is permanently off is a natural defect that can occur in LCD technology. For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: www.dell.com/support/monitors. ∞ Reset the monitor to Factory Settings (Factory Reset). ∞ Adjust brightness & contrast controls via OSD. ∞ Reset the monitor to Factory Settings (Factory Reset). ∞ Adjust horizontal & vertical controls via OSD. ∞ Reset the monitor to Factory Settings (Factory Reset). ∞ Perform monitor self-test feature check and determine if these lines are also in self-test mode. ∞ Check for bent or broken pins in the video cable connector. ∞ Run the built-in diagnostics. Troubleshooting | 49

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Common problems
The following table contains general information about common monitor problems
you might encounter and the possible solutions:
Common Symptoms
Possible Solutions
∞
Ensure that the video cable connecting the monitor and
the computer is properly connected and secure.
Verify that the power outlet is functioning properly using any
other electrical equipment.
∞
Ensure that the power button is pressed.
∞
Ensure that the correct input source is selected via the
Input Source
menu.
No Video/Power LED on
∞
∞
∞
∞
∞
Increase brightness and contrast controls using the OSD.
Perform monitor self-test feature check.
Check for bent or broken pins in the video cable connector.
Run the built-in diagnostics.
Ensure that the correct input source is selected via the
Input
Source
menu.
Poor focus
∞
∞
Eliminate video extension cables.
Reset the monitor to Factory Settings (
Factory Reset
).
Change the video resolution to the correct aspect ratio.
Shaky/Jittery video
Reset the monitor to Factory Settings (
Factory Reset
)
.
Check environmental factors.
Relocate the monitor and test in another room.
Missing pixels
∞
∞
Cycle power On-off.
Pixel that is permanently off is a natural defect that can occur in
LCD technology.
∞
For more information on Dell Monitor Quality and Pixel Policy,
see Dell Support site at:
www.dell.com/support/monitors
.
Stuck-on pixels
∞
Cycle power On-off.
Pixel that is permanently off is a natural defect that can occur in
LCD technology.
For more information on Dell Monitor Quality and Pixel Policy,
see Dell Support site at:
www.dell.com/support/monitors
.
Brightness problems
∞
Reset the monitor to Factory Settings (
Factory Reset
).
∞
Adjust brightness & contrast controls via OSD.
Geometric distortion
Reset the monitor to Factory Settings (
Factory Reset
).
Adjust horizontal & vertical controls via OSD.
Horizontal/Vertical lines
Reset the monitor to Factory Settings (
Factory Reset
).
Perform monitor self-test feature check and determine if these
lines are also in self-test mode.
∞
Check for bent or broken pins in the video cable connector.
Run the built-in diagnostics.
∞
∞
∞
∞
∞
∞
∞
∞
∞
∞
∞
|
Troubleshooting
49