Dyson DC14 User Guide - Page 16

18690_DC14_US_OPS_MAN 8/23/07 9:53 AM Page 16 Limited warranty and customer care Dyson customer care Limited 5 year household warranty Terms and Conditions of the Dyson 5 year limited warranty DC14 230-240V 50Hz 1200 W FOR PATENT INFORMATION SEE OPERATING MANUAL 02422-01-04 DYSON LIMITED MALMESBURY SN16 ORP ENGLAND UK Your serial number can be found on the rating plate, which is on the base of your machine between the wheels. Note your serial number for future reference: Thank you for choosing to buy a Dyson. If you have a question about your Dyson vacuum cleaner, call the Dyson Helpline at 1-866-693-9766 with your serial number and details of where and when you bought the cleaner. Your serial number can be found on the rating plate, which is on the base of your machine between the wheels. Most questions can be solved over the phone by one of our Helpline staff. If your machine needs service, call the Dyson Helpline. We will discuss with you the options available for service. If your machine is under warranty and it is a covered repair, your machine will be repaired at no cost. To reach the Dyson Helpline call at 1-866-693-9766 toll free, or visit Dyson online at www.dyson.com To help us ensure you receive prompt and efficient service, please register your purchase with us. There are two ways to do this: • by completing and returning the enclosed form to us by mail. • online at www.dyson.com This will confirm ownership of your Dyson in the event of an insurance loss and enable us to contact you if necessary. If you have any questions about your Dyson, please call our Helpline at 1-866-693-9766, 7 days a week, or log on to our website at www.dyson.com What is covered Your Dyson vacuum cleaner is warranted against original defects in material and workmanship for a period of five years from the date of purchase, when used for private household purposes in accordance with the Dyson Owner's Manual. This warranty provides, at no extra cost to you, all labor and parts necessary to ensure your vacuum cleaner is in proper operating condition during the warranty period. This warranty is subject to the following terms: What is not covered Dyson, Inc. shall not be liable for costs incurred as a result of: • Machines purchased from an unauthorized dealer. • Clearing blockages from your machine. • Use of parts not in accordance with the Owner's Manual. • Careless operation or handling, misuse, and/or lack of maintenance or use not in accordance with the Owner's Manual. • External sources such as weather. • Repairs or alterations carried out by unauthorized parties or agents. • Use of the vacuum cleaner other than for normal domestic household purposes within the United States, e.g., for commercial or rental purposes. • Use of parts and accessories other than those produced or recommended by Dyson, Inc. Warranty Service • Please fill out and return the Product Registration Form, or register on line at www.dyson.com • Before service can take place, the terms of the warranty require that you contact the Dyson Helpline with your model name/number, serial number, and date and place of purchase. Please keep your purchase receipt in a safe place to ensure you have this information. The serial number is found on the vacuum cleaner's rating plate, which is on the base of your machine between the wheels. • All work will be carried out by Dyson, Inc. or its authorized agents. • Any replaced defective parts will become the property of Dyson, Inc. • Service under this warranty will not extend the period of this warranty. • If your machine is not functioning properly, please call the Dyson Helpline at 1-866-693-9766. Most issues can be rectified over the telephone by our trained customer care staff. If this is not possible Dyson, Inc. will arrange for your vacuum cleaner to be repaired and returned in full working order at no extra cost to yourself. 16 Dyson Helpline contact us at 1-866-693-9766