EdgeStar DEP701EW Owner's Manual - Page 13

Troubleshooting Follow the troubleshooting chart to resolve common issues. Issue My dehumidifier does not dry the air Frost appears on the coils My dehumidifier is not functioning at all My dehumidifier is making a loud noise My dehumidifier is making a continuous metallic knocking or pinging sound Possible Cause Insufficient time to dry Air intake or Exhaust vents are blocked Humidity control may not be set low enough Opened windows or doors Room temperature is too low (below 41ºF) There is a kerosene heater or something giving off water vapor in the room This is normal behavior Unit is not receiving power Insufficient power Water bucket is full Water bucket is not in proper position Control panel is disconnected The unit is not level A foreign object has jammed the fan The floor below the unit is uneven Air filter is clogged Unit may have been shipped on its side Damaged compressor Solution Run the unit for a longer period of time. Make sure there are no towels, curtains, or furniture blocking the front and back of the unit. Lower the humidity control. Run the unit in continuous mode. Close all windows and doors. Increase the room temperature. Remove any device producing water vapor. The dehumidifier has an auto-defrost feature. Make sure the unit is plugged in. Move the unit to another outlet. Check your circuit breaker. (Refer to the rating label on the back of the unit to determine the Amperage draw). Drain the unit and restart. Remove bucket and reinsert. If no indicator lights turn on, contact customer service. Make sure the unit is on a level surface. Shut off the unit, and remove the object from the fan. Move the unit to a level surface. Clean the air filter. Shut off the unit. Let the unit sit on a level surface for at least 24 hours and restart. Contact customer service. EdgeStar Portable Dehumidifier 10