Electrolux EI26SS55GW Complete Owner's Guide (English) - Page 27

If the auger is not, NEVER use an ice pick or similar sharp, instrument to break up the ice.

Page 27 highlights

Automatic Ice & Water Maker/Dispenser 27 CAUTION NEVER use an ice pick or similar sharp instrument to break up the ice. This could damage the ice storage bin and dispenser mechanism. IMPORTANT When removing or replacing the ice bin, DO NOT rotate the auger in the ice bin. If the auger is accidentally rotated, you must realign the auger by turning it in 90 degree turns (see below) until the ice bin fits into place with the drive mechanism. If the auger is not properly aligned when replacing the ice bin, the refrigerator will only dispense Crushed Ice. The freezer door may also not close properly causing warm air to leak into the freezer.

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27
Automatic Ice & Water Maker/Dispenser
IMPORTANT
When removing or replacing the ice bin, DO
NOT rotate the auger in the ice bin. If the auger
is accidentally rotated, you must realign the
auger by turning it in 90 degree turns (see below)
until the ice bin fits into place with the drive
mechanism.
If the auger is not
properly aligned
when replacing the ice bin, the refrigerator will
only dispense Crushed Ice. The freezer door may
also not close properly causing warm air to leak
into the freezer.
CAUTION
NEVER use an ice pick or similar sharp
instrument to break up the ice. This could
damage the ice storage bin and dispenser
mechanism.