Epson 3170 Product Support Bulletin(s) - Page 3

EPSON PRODUCT SUPPORT BULLETIN Date: PSB #: Reference: Product(s): Subject: 6/18/2004 Originator: TC PSB.2004.07.002 Authorization: N/A Total Pages: 1 Perfection 1670 and 3170 Series Scanners Scanner communication error in Mac OS X version 10.3.x with Classic mode running. This bulletin was created to inform you of a potential scanner communication issue that can occur in Mac OS X version 10.3.X with Classic mode running. Description of issue: A customer has an Epson Perfection 1670 or 3170 connected to a computer running Mac OS X version 10.3.x. The customer also has an older scanning application that only runs in Classic. When Classic is running and the customer tries to use the scanner, a communication error occurs and the following dialog box appears: Solution: Per Epson Scan driver specification, the scanner should not be used when Classic is running. The only workaround is to stop or turn off Classic before scanning. The table below shows a Classic compatibility list for the Epson Perfection 1670 and 3170 series scanners. Scanner Model Perfection 1670 Perfection 3170 Epson Scan Version 1.24A/1.28A 1.24A/1.28A MAC OS X 10.2.8 With Classic Running OK OK MAC OS X 10.3.x With Classic Running Fails Fails Page 1 of 1 PSB.2004.07.002