Epson 3170 Product Support Bulletin(s) - Page 4

Originator, Authorization, Reference, Total s, Products, Subject, Description of Issue - perfection photo scanner

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EPSON PRODUCT SUPPORT BULLETIN Date: PSB #: Reference: Product(s): Subject: 2/2/2004 Originator: PSB.2004.02.008 Authorization: TE03-379 Rev. A Total Pages: Perfection 1670/2400/3170/3200 Series Scanners & Stylus CX3200/5200/5400/6400/Stylus Photo RX500 All-in-One Products Smart Panel Compatibility on Mac OS 10.3 JD /DS 2 This bulletin was created to inform you of issues that can occur when using Smart Panel 3.0xA and 3.10A on Mac OS 10.3 or later. Smart Panel 3.0xA (3.0A/3.00A/3.01A) is bundled with all scanner products listed above except the Stylus CX6400 and Stylus Photo RX500. These two products come with Smart Panel 3.10A. Description of Issue: Certain tools on the Smart Panel user interface may not work properly. When launching and/or scanning from certain applets (programs) in Smart Panel, the program may experience unexpected behavior and/or generate an error message and fail. In some cases the applet cannot launch. The following functions and applets are affected: • On the Smart Panel main user interface, the Target Applet (Scan button assignment) window (lower left) may not function or display. • On the Smart Panel main user interface, the Active Device (model selection) window (lower right) may not function or display. • On the Smart Panel main user interface, the Palette Interface selection tool (bottom center) may not function or display. • Reprint Photos-Error during launch: Unexpected error 109 • Scan and Save-you are unable to select a file type in the File Format field in the Save File Assistant window. • Copy (Center) utility--Error during launch: This application has unexpectedly quit. • Copy to Fax (available on All-in-One products)--Error during launch: This application has unexpectedly quit. • Edit Text-Epson Scan may hang when scanning from Full Auto Mode. • View and Create (3.10A)-no known issues • Scan to Application-Error during launch: Epson Scan cannot be started. Program may also hang when trying to open a scanned image in the View Images Assistant window Page 1 of 2

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EPSON
P
RODUCT
S
UPPORT
B
ULLETIN
Date:
2/2/2004
Originator:
JD
PSB #:
PSB.2004.02.008
Authorization:
/DS
Reference:
TE03-379 Rev. A
Total Pages:
2
Product(s):
Perfection 1670/2400/3170/3200 Series Scanners & Stylus
CX3200/5200/5400/6400/Stylus Photo RX500 All-in-One Products
Subject:
Smart Panel Compatibility on Mac OS 10.3
This bulletin was created to inform you of issues that can occur when using Smart Panel 3.0xA
and 3.10A on Mac OS 10.3 or later. Smart Panel 3.0xA (3.0A/3.00A/3.01A) is bundled with all
scanner products listed above except the Stylus CX6400 and Stylus Photo RX500. These two
products come with Smart Panel 3.10A.
Description of Issue:
Certain tools on the Smart Panel user interface may not work properly. When launching and/or
scanning from certain applets (programs) in Smart Panel, the program may experience
unexpected behavior and/or generate an error message and fail. In some cases the applet
cannot launch. The following functions and applets are affected:
•
On the Smart Panel main user interface, the Target Applet (Scan button
assignment) window (lower left) may not function or display.
•
On the Smart Panel main user interface, the Active Device (model selection)
window (lower right) may not function or display.
•
On the Smart Panel main user interface, the Palette Interface selection tool
(bottom center) may not function or display.
•
Reprint Photos—Error during launch: Unexpected error 109
•
Scan and Save—you are unable to select a file type in the File Format field in the
Save File Assistant window.
•
Copy (Center) utility--Error during launch: This application has unexpectedly quit.
•
Copy to Fax (available on All-in-One products)--Error during launch: This
application has unexpectedly quit.
•
Edit Text—Epson Scan may hang when scanning from Full Auto Mode.
•
View and Create (3.10A)—no known issues
•
Scan to Application—Error during launch: Epson Scan cannot be started. Program
may also hang when trying to open a scanned image in the View Images Assistant
window