Epson ActionPrinter 4000X User Manual - Page 186
the CONDENSED, CONDENSED, Dots are missing in the printed characters or graphics.
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Printing Dots are missing in the printed characters or graphics. l A line of dots is missing in the printout. The print head is damaged. Stop printing and contact your dealer to have the printer repaired. l Dots are missing in random positions. There is either too much slack in the ribbon or the ribbon has come loose. Reinstall the ribbon cartridge. Printed characters are not what you expected. The typestyle or characters that are set by your software cannot be printed. Check that the software is correctly installed for your printer. You selected a font using SelecType, but the characters are printed in a different font. Your software may be overriding your SelecType setting. Check the font selected by your software. The wrong characters are printed. The wrong graphics character set or international character set is selected. Check the DIP switch settings. The characters printed are smaller than expected. Check the font selected through your software. Check the CONDENSED light on the control panel. If it is on, press the CONDENSED button to cancel the mode. 7-4 Troubleshooting