Epson Apex 386/33 Canadian Product User Manual - Page 114

Electrical Problems, System Error Messages, used and reboot your computer. if the problem persists

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5-2 Electrical Problems Most electrical problems (except blackouts) can be avoided if you run your system on a dedicated electrical line. That is, ensure that your computer and peripheral electric cords are not shared by other appliances such as a refrigerator or air conditioner. Also, it is highly advisable to purchase a surge suppressor. This is a set of electric sockets enclosed in a single housing. A surge suppressor prevents sudden pulses of high electric power (spikes) from damaging the computer. This appliance is inexpensive and can be purchased at any computer or electronic hardware store. System Error Messages Basically there are three levels of system error messages that you might see displayed on your computer. These are related to the software you use. Following are the ones most commonly encountered. Software error messages are a result of: Software lockup; the application becomes stuck and the cursor will not move. When this happens, remove your application program from the disk drive (unless a hard disk is used) and reboot your computer. if the problem persists, contact your nearest software dealer. Software crash; the application suddenly displays garbled text on the monitor or the cursor locks up. Try to reboot the computer. if the problem persists, you will need to contact the software dealer from whom you purchased the package. He/she should replace the package, depending on the service contract, or have it repaired. 4 Chapter 5: Troubleshooting

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5-2 Electrical Problems
Most electrical problems (except blackouts) can be avoided if you run
your system on a dedicated electrical line. That is, ensure that your
computer and peripheral electric cords are not shared by other applian-
ces such as a refrigerator or air conditioner. Also, it is highly advisable
to purchase a surge suppressor. This is a set of electric sockets
enclosed in a single housing. A surge suppressor prevents sudden
pulses of high electric power (spikes) from damaging the computer.
This appliance is inexpensive and can be purchased at any computer
or electronic hardware store.
System Error Messages
Basically there are three levels of system error messages that you
might see displayed on your computer. These are related to the
software you use. Following are the ones most commonly en-
countered.
Software error
messages
are a result of:
Software lockup;
the application becomes stuck and the
cursor will not move. When this happens, remove your ap-
plication program from the disk drive (unless a hard disk is
used) and reboot your computer. if the problem persists,
contact your nearest software dealer.
Software crash;
the application suddenly displays garbled
text on the monitor or the cursor locks up. Try to reboot the
computer. if the problem persists, you will need to contact
the software dealer from whom you purchased the package.
He/she should replace the package, depending on the ser-
vice contract, or have it repaired.
4
Chapter 5: Troubleshooting