Epson BrightLink Solo Interactive Module IU-01 Quick Setup Guide - Page 18

Where to Get Help

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Where to Get Help Epson provides these technical support services: Internet Support Visit Epson's support website at www.epson.com/support (U.S.) or www.epson.ca/support (Canada) and select your product for solutions to common problems. You can download software and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions. Speak to a Support Representative To use the Epson PrivateLine Support service, call (800) 637-7661 and enter the PIN on the included Epson PrivateLine Support card. This is the fastest way of speaking to a live representative, and it's free. This service is available 6 AM to 6 PM, Pacific Time, Monday through Friday, for the duration of your warranty period. You may also speak with a projector support specialist by dialing one of these numbers: ■ U.S.: (562) 276-4394, 6 AM to 6 PM, Pacific Time, Monday through Friday. ■ Canada: (905) 709-3839, 6 AM to 6 PM, Pacific Time, Monday through Friday. Days and hours of support are subject to change without notice. Toll or long distance charges may apply. Before you call for support, please have the following information ready: ■ Product name (IU-01 BrightLink Solo Interactive Module) ■ Product serial number (on the arm of the interactive module) ■ Proof of purchase and date of purchase ■ Computer or video configuration ■ Description of the problem Software Technical Support • If you need help with TeamBoard Draw software, contact Epson as described above. For more information about TeamBoard software and products, visit the following website: www.teamboard.com • If your interactive module included RM Easiteach and you need help, call (866) 728-6758 or visit the following support websites: www.rmeducation.com/support/et or www.rmeducation.com/easiteach • For Easy Interactive Driver issues, please contact Epson as described above. Purchase Supplies and Accessories You can purchase accessories from an Epson authorized reseller. To find the nearest reseller, call 800-GOEPSON (800-463-7766). Or you can purchase online at www.epsonstore.com (U.S. sales) or www.epson.ca (Canadian sales). 18

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18
Where to Get Help
Epson provides these technical support services:
Internet Support
Visit Epson’s support website at
www.epson.com/support
(U.S.) or
www.epson.ca/support
(Canada) and
select your product for solutions to common problems. You can download software and documentation,
get FAQs and troubleshooting advice, or e-mail Epson with your questions.
Speak to a Support Representative
To use the Epson PrivateLine Support service, call (800) 637-7661
and enter the PIN on the included
Epson PrivateLine Support card. This is the fastest way of speaking to a live representative, and it’s free.
This service is available 6
AM
to 6
PM
, Pacific Time, Monday through Friday, for the duration of your
warranty period.
You may also speak with a projector support specialist by dialing one of these numbers:
■
U.S.: (562) 276-4394, 6
AM
to 6
PM
, Pacific Time, Monday through Friday.
■
Canada: (905) 709-3839, 6
AM
to 6
PM
, Pacific Time, Monday through Friday.
Days and hours of support are subject to change without notice. Toll or long distance charges may apply.
Before you call for support, please have the following information ready:
■
Product name (IU-01 BrightLink Solo Interactive Module)
■
Product serial number (on the arm of the interactive module)
■
Proof of purchase and date of purchase
■
Computer or video configuration
■
Description of the problem
Software Technical Support
•
If you need help with TeamBoard Draw software, contact Epson as described above. For more
information about TeamBoard software and products, visit the following website:
www.teamboard.com
•
If your interactive module included RM Easiteach and you need help, call (866) 728-6758 or visit the
following support websites:
www.rmeducation.com/support/et
or
www.rmeducation.com/easiteach
•
For Easy Interactive Driver issues, please contact Epson as described above.
Purchase Supplies and Accessories
You can purchase accessories from an Epson authorized reseller. To find the nearest reseller, call 800-GO-
EPSON (800-463-7766). Or you can purchase online at
www.epsonstore.com
(U.S. sales) or
www.epson.ca
(Canadian sales).