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Epson DS-560 User Manual - Page 89

Solving Scanned Image Quality Problems, Back of Original Image Appears in Scanned Image

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• If your router or access point has security enabled, determine the kind of security it is using and any required password or passphrase for connection. Then make sure to enter the exact WEP key or WPA passphrase correctly. • Check if your computer is restricting the available wireless channels. If so, verify that your wireless access point is using one of the usable channels and change to a usable channel, if necessary. • If you connected your scanner to a Windows computer using a direct Wi-Fi connection and it automatically selected Access Point Mode, you may have trouble accessing a low-priority Internet connection. Check the network connection or adapter settings in the Windows Control Panel and set the Internet metric setting to 100 for your version of the Internet Protocol. • The scanner may not be able to communicate with a computer with multiple network interfaces. Disable all network interfaces except for the interface connected to the scanner. • Enable the DHCP function on the access point or router. • Check that the scanner's IP address is set correctly. Parent topic: Solving Scanning Problems Related topics Wi-Fi Networking Solving Scanned Image Quality Problems Check these sections if a scanned image on your computer screen has a quality problem. Back of Original Image Appears in Scanned Image Scanned Characters are Blurry Characters are not Recognized During Conversion to Editable Text (OCR) Ripple Patterns Appear in an Image Spots or Lines Appear in All Scanned Images Scanned Image Edges are Cropped Parent topic: Solving Problems Back of Original Image Appears in Scanned Image If an image from the back of a thin original appears in your scanned image, make sure you selected the correct Image Type setting for your original and select the Text Enhancement setting in Epson Scan. Parent topic: Solving Scanned Image Quality Problems Related references Available Image Adjustments 89

Section	Page
Contents	3
Scanner Basics	8
Scanner Parts Locations	8
Scanner Parts	8
Scanner Buttons and Lights	10
Page Separation Lever	12
User Replaceable Epson Scanner Parts and Accessories	12
Changing the Power Off and Sleep Timer Settings	13
Loading Originals	15
Loading Originals in the Input Tray	15
Loading Multiple Sizes of Originals in the Input Tray	18
Original Document Loading Capacity	21
Loading Plastic Cards in the Input Tray	22
Plastic Card Loading Capacity	26
Loading Special Documents	26
Large or Thick Original Loading Capacity	31
Wi-Fi Networking	33
Connection Mode Switch	33
Manual Network Connection Setup	33
Connecting to an Existing Wi-Fi Network	34
Manually Connecting to a Wi-Fi Router Using EpsonNet Config	35
Setting Up Network Scanning	36
Determining the Scanner's IP Address	38
Direct Wi-Fi Mode Setup	38
Enabling a Direct Wi-Fi Connection	39
Using WPS to Set Up a Direct Wi-Fi Connection	40
Wi-Fi Protected Setup (WPS)	41
Using WPS to Connect to a Network	41
Using WPS PIN Mode to Connect to a Network	42
Epson DocumentScan App for iOS/Android	44
Using the Network Interface Unit	44
Network Interface Unit Control Panel	45
Connecting the Network Interface Unit	45
Scanning to Network Computers from the Network Interface Unit - Windows	45
Scanning	47
Starting a Scan from a Scanner Button	47
Assigning Start Button Settings or Scan Jobs	47
Scanning with Document Capture Pro and Document Capture	48
Scanning with Epson Scan	51
Available Image Adjustments	53
Scanning Special Projects	54
Scanning Two Originals onto One Sheet (Stitching Images)	54
Scanning Multi-Page Originals as Separate Files - Windows	57
Convert Scanned Documents to Editable Text (OCR)	59
Scanning Using OCR - Windows	59
Scanning Using OCR - OS X	61
Scanning to a SharePoint Server or Cloud Service	63
Cleaning and Transporting Your Scanner	66
Cleaning Your Scanner	66
Cleaning Inside Your Scanner	66
Checking the Scanner Roller Counter	69
Replacing the Scanner Rollers	70
Resetting the Scanner Roller Counter	76
Transporting Your Scanner	77
Solving Problems	79
Scanner Light Status	79
Solving Scanning Problems	81
Scanner Does Not Turn On or Turns Off Unexpectedly	81
Scanner Button Does Not Work as Expected	81
Scanning Software Does Not Operate Correctly	82
Cannot Start Epson Scan	83
Original Feeds Incorrectly in Scanner	84
Original Jams in Scanner	84
Scanning is Slow	86
Cannot Scan Over a Network	87
Scanner Cannot Connect to a Wireless Router or Access Point	88
Solving Scanned Image Quality Problems	89
Back of Original Image Appears in Scanned Image	89
Scanned Characters are Blurry	90
Characters are not Recognized During Conversion to Editable Text (OCR)	90
Ripple Patterns Appear in an Image	91
Spots or Lines Appear in All Scanned Images	91
Scanned Image Edges are Cropped	93
Uninstall Your Scanner Software	93
Uninstalling Scanner Software - Windows	93
Uninstalling Scanner Software - OS X	94
Where to Get Help	95
Technical Specifications	97
Windows System Requirements	97
Mac System Requirements	97
General Specifications	98
Dimension Specifications	99
Network Interface Specifications	99
Electrical Specifications	99
Environmental Specifications	100
USB Interface Specifications	101
Safety and Approvals Specifications	101
Notices	102
Important Safety Instructions	102
Restrictions on Copying	104
Default Delay Times for Power Management for Epson Products	104
Trademarks	105
Copyright Notice	105
Open Source Software License	106
Info-ZIP Copyright and License	109
libTIFF Software Acknowledgment	110
libjpeg-turbo	111
A Note Concerning Responsible Use of Copyrighted Materials	112

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• If your router or access point has security enabled, determine the kind of security it is using and any

required password or passphrase for connection. Then make sure to enter the exact WEP key or WPA

passphrase correctly.

• Check if your computer is restricting the available wireless channels. If so, verify that your wireless

access point is using one of the usable channels and change to a usable channel, if necessary.

• If you connected your scanner to a Windows computer using a direct Wi-Fi connection and it

automatically selected Access Point Mode, you may have trouble accessing a low-priority Internet

connection. Check the network connection or adapter settings in the Windows Control Panel and set

the

Internet metric

setting to

100

for your version of the Internet Protocol.

• The scanner may not be able to communicate with a computer with multiple network interfaces.

Disable all network interfaces except for the interface connected to the scanner.

• Enable the DHCP function on the access point or router.

• Check that the scanner's IP address is set correctly.

Parent topic:

Solving Scanning Problems