Epson DS-780N User Guide

Epson DS-780N Manual

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  • Epson DS-780N | User Guide - Page 1
    DS-780N User's Guide
  • Epson DS-780N | User Guide - Page 2
  • Epson DS-780N | User Guide - Page 3
    Contents DS-780N User's Guide...7 Scanner Basics...8 Using the Control Panel ...8 Control Panel Buttons and Lights ...8 Status Icon Information ...9 Changing LCD Screen Language...9 Selecting the Date and Time ...10 Adjusting Control
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    with Document Capture - Mac 60 Scanning Using Web Services for Devices (WSD) - Windows 61 Starting a Scan Using the Epson Scan 2 Icon 61 Starting a Scan from a Scanning Program 64 Scanning with Document Capture Pro - Windows 66 Scanning with Document Capture - Mac 70 Scanning in Epson Scan
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    Off Unexpectedly 123 Scanning Software Does Not Operate Correctly 123 Cannot Start Epson Scan 2 ...124 Original Feeds Incorrectly in Scanner 125 Original Jams in Scanner...125 Scanning is Slow ...127 Cannot Scan Over a Network ...128 Solving Scanned Image Quality Problems 129 Back of Original
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    and Approvals Specifications 140 Notices ...142 Important Safety Instructions...142 Restrictions on Copying ...144 Default Delay Times for Power Management for Epson Products 145 Binding Arbitration and Class Waiver 145 Trademarks ...148 Copyright Notice...149 libTIFF Software Acknowledgment 149
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    DS-780N User's Guide Welcome to the DS-780N User's Guide. For a printable PDF copy of this guide, click here. 7
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    Basics See these sections to learn about the basic features of your scanner. Using the Control Panel Scanner Parts User Replaceable Epson Scanner Parts and Accessories Using Power Saving Settings Using the Control Panel See these sections to learn about the control panel and select control panel
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    speed is reduced during scanning. Indicates that the roller assembly kit needs to be replaced. Press the icon to display the message. An Ethernet connection is established. No Ethernet connection. Displays additional information or instructions. There is a problem with the indicated setting
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    Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance. 1. Press the home button, if necessary. 2. Select Settings. 3. Select Common Settings. You see a screen like this: 4. Scroll down and select Language. 5.
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    2. Select Settings. 3. Select Common Settings. You see a screen like this: 4. Scroll down and select Date/Time Settings. You see a screen like this: 11
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    5. Select Date/Time. 6. Select the date format you want to use. 7. Use the numeric keypad to enter the current date and press OK. 8. Select the time format you want to use. 9. Use the numeric keypad to enter the current time and press OK. 10. Select Daylight Saving Time. 11. Select the setting that
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    Press the - or + icons to decrease or increase the sound. 7. Select OK to exit. Note: You can also adjust the sound level for the Error Notice function. Parent topic: Using the Control Panel Adjusting the Screen Brightness You can adjust the brightness of the LCD screen. 1. Press the home button,
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    You see a screen like this: 4. Select LCD Brightness. 5. Press the - or + icons to decrease or increase the brightness. 6. Select OK to exit. Parent topic: Using the Control Panel Turning Off the Operation Time Out Setting The Operation Time Out setting causes the LCD screen to return to the Home
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    Control Panel Preventing PC Connection via USB You can disable access from a USB-connected computer. This restricts non-network access to the product and protects the security of confidential scanned documents. 1. Press the home button, if necessary. 2. Select Settings. 3. Select Common Settings. 15
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    You can set an administrator password to lock the following settings and prevent them from being changed: • Network settings • Web Service settings • Scan settings • System Administration settings • Web Config settings • EpsonNet Config settings Note: For more information on administration settings
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    2. Select Settings. 3. Scroll down and select System Administration. You see a screen like this: 4. Select Admin Settings. 5. Select Admin Password. 6. Select Register. 17
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    . When the control panel is locked, you must enter the password to access any of the locked settings. Note: If you forget your password, contact Epson for assistance. Parent topic: Using the Control Panel Related tasks Entering Characters on the LCD Screen 18
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    Entering Characters on the LCD Screen Follow these guidelines to enter characters for passwords and other settings. • To move the cursor, select the left or right arrows. • To change the case of letters, select . • To enter numbers or symbols, select . • To change the keyboard layout, select . • To
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    Scanner Parts 1 Control panel 2 Edge guides 3 Input tray 4 Input tray extension 5 ADF (Automatic Document Feeder) 6 Output tray 7 Output tray extensions 20
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    8 Stopper 1 Kensington security slot 2 Service USB port (do not use) 3 USB 3.0 port 4 LAN port 5 Power inlet 21
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    1 Cover open lever 2 Scanner cover 3 Pickup rollers 4 Separation rollers 1 AC adapter 2 Power cord 3 USB 3.0 cable Parent topic: Scanner Basics User Replaceable Epson Scanner Parts and Accessories You can purchase genuine Epson accessories at epson.com (U.S. sales) or epson.ca (Canadian sales).
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    Roller assembly kit Cleaning kit Part number B12B819031 B12B819291 Parent topic: Scanner Basics Using Power Saving Settings Your scanner enters Sleep Timer Settings Changing the Power Off Timer Settings Parent topic: Scanner Basics Changing the Sleep Timer Settings You can adjust the time period
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    You see a screen like this: 4. Select Sleep Timer. You see a screen like this: 5. Do one of the following: • Press the - or + icon to decrease or increase the number of minutes. 24
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    • Press the number of minutes on the LCD screen, select the number of minutes from the on-screen keypad, and select OK. 6. Select OK. Parent topic: Using Power Saving Settings Changing the Power Off Timer Settings You can have the product turn off automatically if it is not used for a specified
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    Originals Follow the instructions here to load your originals into the scanner. Loading Originals in the Input Tray Loading Plastic and Laminated Cards in the Input Tray Loading Special Originals Loading Originals in the Input Tray You can load originals that meet the document specifications in the
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    (393.8 mm) or longer, do not pull out the input or output tray extensions and do not open the stopper. 3. Slide the input tray edge guides all the way out. 4. If you are loading a multi-page original, fan your stack of originals. Note: If you are loading an original that is
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    so the leading edge is at an angle as shown. 6. Load standard originals into the input tray printed side down and top edge first, and guide them in until they meet resistance. • If you are loading paper business cards, load up to 30 cards printed side down and top edge first
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    29
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    • If you are loading hole-punched originals, load them with the holes facing down or to the side as shown. The holes must be within 1.2 inches (30 mm) of the edge of the originals. 30
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    7. Slide the edge guides against the edges of the original. 31
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    table where the ejected originals can drop freely. If scanning thin or wrinkled paper causes paper jams, slow down the feeding speed by selecting Settings > External Scan Settings > Slow > On on the LCD screen. Loading Multiple Sizes of Originals in the Input Tray Original Document Specifications 32
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    Parent topic: Loading Originals Related references Original Document Specifications Related topics Scanning Loading Multiple Sizes of Originals in the Input Tray You can load originals of different sizes, paper types, and thicknesses at one time in the
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    3. Slide the input tray edge guides all the way out. 34
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    input tray. 5. Slide the edge guides against the edges of the widest original. 6. If necessary during scanning, adjust the position of the stopper the surface below the scanner. If the scanned images are affected by the originals ejecting below the scanner, try placing the scanner on the edge of
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    Original Document Specifications You can load original documents that meet these specifications in your scanner. Paper type Plain paper Fine paper Recycled paper Paper size Letter (8.5 × 11 inches [216 × 279 mm]) A4 (8.3 × 11.7 inches [210 × 297 mm]) A5 (5.8 × 8.2 inches [148 ×
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    Caution: Do not load the following types of originals directly in the scanner, or they may be damaged or may damage the scanner: • Thermal paper • Coated paper • Originals with uneven surfaces, such as embossed documents • Photos • Originals with wet ink • Ripped, curled, or wrinkled originals 37
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    Originals in the Input Tray Loading Plastic and Laminated Cards in the Input Tray You can load plastic and laminated cards that meet the card specifications in the input tray. 1. Open the input tray, pull out the output tray, and open the stopper. Do not pull out the extensions. 38
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    2. Slide the input tray edge guides all the way out. 3. Load plastic or laminated cards printed side down and top edge first into the input tray horizontally, and slide them in until they meet resistance. 39
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    Note: Do not load plastic cards vertically. 40
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    the edge guides against the edges of the card. 5. Turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2 when scanning the cards. Plastic and Laminated Card Specifications Parent topic: Loading Originals Related references Plastic and Laminated Card Specifications Related
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    (0.8 mm) maximum 1 card Note: Plastic cards with glossy surfaces may not scan properly. Parent topic: Loading Plastic and Laminated Cards in the Input Tray Loading sure the originals meet the specifications for special originals before loading them. 1. Open the input tray and pull up
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    2. Pull out the output tray and its extension, and open the stopper. Note: If you are loading originals that are 15.5 inches (393.8 mm) or longer, do not pull out the input or output tray extensions and do not open the stopper. 3. Slide the input tray edge guides all the way out. 43
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    4. Load envelopes vertically in the input tray with the printable side down and the flap facing as shown. Slide in the envelopes until they meet resistance. 44
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    5. Do one of the following to load a photo, or folded or irregularly shaped originals: • For an A4-size or larger original, fold it as shown and place it in the center of an optional carrier sheet. Make sure the illustration on the front edge of the carrier sheet is facing up. • For a photo or an
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    6. Load the carrier sheet in the input tray as shown until it meets resistance. Folded original 46
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    Photo or irregularly shaped original 47
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    freely onto the surface below the scanner. If the scanned images are affected by the originals ejecting below the scanner, try placing the scanner on the edge of a table where the ejected originals can drop freely. Special Original Specifications Parent topic: Loading Originals Related references
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    Paper type Large originals (plain paper, fine paper, or recycled paper) (load only in a carrier sheet) Photos (load only in a carrier sheet) Envelopes Irregularly shaped originals (load only in a carrier sheet) Paper size Paper thickness Loading capacity Up to this size: A3 (11.7 × 16.5 0.012
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    may leave it vulnerable to security threats. Instead, connect it to a router or other network connection protected by a firewall. Your router may already have a firewall set up by your Internet service provider; check with your ISP for confirmation. For best results, set up and use a private
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    up your scanner to communicate with your computer over a wired network by connecting it to the router or hub using an Ethernet cable. 1 Epson scanner 2 Ethernet cable 3 Ethernet hub/switch 4 Computers with a wired network interfaces 5 Router 6 Internet Parent topic: Wired Networking Connecting to
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    To install your product on a network, follow the instructions on the Start Here sheet and install the necessary software by downloading it from the Epson website. The installer program guides you through network setup. 1. Make sure your scanner is not connected to your Ethernet hub. 2. Press the
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    secondary DNS server using the displayed keyboard, and select OK. 12. Confirm the displayed network settings and select Start Setup to save them. Note: If you entered the wrong IP confirmation screen. 14. Connect the scanner to your Ethernet hub with an Ethernet cable. The icon appears on the LCD screen
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    , and select All Programs or Programs. Select EpsonNet > EpsonNet Config > EpsonNet Config. • Mac: Open the Applications folder and select Epson Software > EpsonNet > EpsonNet Config > EpsonNet Config. 2. Locate your scanner in the list and write down the IP address. Parent topic: Connecting to the
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    Config utility from a computer or other device that is connected to the same network as your product. Note: For more information on administration settings, see the Administrator's Guide. 1. Check your network status. 2. Note your product's IP address. 3. On a computer or other device connected to
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    from the control panel using jobs created in Document Capture Pro or Document Capture. Set the operation mode on the control panel before scanning. 1. Make sure you installed the product software and connected the product to your computer or network. Note: Restart your computer after installing the
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    to On. 9. Select the Start icon. Setting the Operation Mode on the Product Control Panel Adding and Assigning Scan Jobs with Document Capture Pro - Windows Adding and Assigning Scan Jobs with Document Capture - Mac Scanning Using Web Services for Devices (WSD) - Windows Parent topic: Starting
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    Control Panel Before scanning, set the operation mode on the control panel. 1. Make sure you installed the product software and connected the product to your computer or network. 2. Press the home button, if necessary. 3. Select Settings. 4. Select Document Capture Pro. 5. Select Change Settings
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    a name for the new job, select settings as You can now use the new scan job when you scan with Document Capture Pro. Note: See the Help information in Document Capture Pro for details. 4. To assign scan jobs to the selection list on the product control panel, click the Assignment icon. Button
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    - Mac You can view, change, or add available default scan settings when you scan using the Document Capture Pro option on the product control panel. You do this by accessing the scan jobs in the Document Capture program. 1. Start Document Capture on a computer connected to the product. 2. Click the
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    first set up WSD on the computer. See Windows help for instructions. 1. Make sure you installed the product software and connected the product to your computer or network. 2. Place your original on the product for scanning. 3. Press the home button, if necessary. 4. Select Computer (WSD). 5. Select
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    EPSON > Epson Scan 2. • Windows 8.x: Navigate to the Apps screen and select Epson Scan 2. • Windows (other versions): Click or Start, and select All Programs or Programs. Select EPSON > Epson Scan 2 > Epson Scan 2. • Mac: Open the Applications folder, open the Epson Software folder, and select Epson
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    You see an Epson Scan 2 window like this: 63
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    . You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store. 1. Open your scanning program and select its scanning option. (See your scanning program help for instructions.) 2. Select your
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    You see an Epson Scan 2 window like this: 65
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    and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson Software > Document Capture Pro. You see this window: Note: Click Switch to Simple View, if necessary. 2. Click Select Scanner and select your scanner from the scanner list
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    3. Click one of the job icons or click the arrow next to the Job Settings button to select a different format. 4. If you want to select detailed scan settings, click Switch to Standard View and select Scan Settings from the Scan Setting Name list. 67
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    You see a window like this: 5. Select any displayed scan settings you want to use and click OK. 6. Click Scan. 68
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    your scan in the Document Capture Pro window. Note: You may have to close the Epson Scan 2 window to view your scan in the Document Capture Pro window. 7. If you would like to scan additional originals and add them to the current captured images, click the Add Page icon and follow the instructions
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    the software version you are using. See the Help information in Document Capture for details. 1. Open the Applications folder, open the Epson Software folder, and select Document Capture. You see a window like this: Note: You may need to select your scanner from the scanner list. 2. Click the Scan
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    Help information in Document Capture for details. 4. If you want to select detailed scan settings, close the Scan Settings window, open the Scan menu at the top of the Mac desktop, and select Displays the EPSON Scan Setup Screen. 5. Click the Scan icon and select any detailed scan settings you want
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    of your scan in the Document Capture window. Note: You may have to close the Epson Scan 2 window to view your scan in the Document Capture window. 7. If you would like to scan additional originals and add them to the current captured images, click the + icon, select Acquire from Scanner, and repeat
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    Scanning in Epson Scan 2 Scanning in Epson Scan 2 Epson Scan 2 automatically scans your document and saves the scanned file in JPEG format in your operating system's Documents or My Documents folder, or opens it in your scanning program. You can select settings, preview, and change the scanned file
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    You see this window: 74
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    Side setting that matches the sides of the original that you want to scan. 4. Select the Document Size setting that matches the size of your original, or select Auto Detect to have Epson Scan 2 automatically detect the size. You can select Customize to enter a custom size, if necessary. 5. Select
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    your original and displays the results in the Epson Scan 2 window. 10. Reinsert your original into the ADF. 11. If scanning an original in a carrier sheet or other special original, see the link below for other setting requirements for special documents. 12. Select the format in which you want
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    - Advanced Settings Tab Scanning Settings for Special Documents Image Format Options Parent topic: Scanning Related tasks Loading Originals in the Input Tray Additional Scanning Settings - Main Settings Tab You can select these additional scanning settings on the Epson Scan 2 Main Settings tab
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    Detects a double-feed paper error in the ADF. If you are scanning an original envelope or plastic card, select Off. Parent topic: Scanning in Epson Scan 2 Additional Scanning Settings - Advanced Settings Tab You can select these additional scanning settings on the Epson Scan 2 Advanced Settings tab
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    twice using different output settings (Windows only). Parent topic: Scanning in Epson Scan 2 Scanning Settings for Special Documents You need to select specific options on the Main Settings tab in Epson Scan 2 when scanning special originals. Type of original Envelope Plastic cards Carrier sheet
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    any transparent areas around the edges of the card, select Settings as the Document Size setting and either select the Scan laminated card checkbox or create a custom size. Parent topic: Scanning in Epson Scan 2 Image Format Options You can select different image formats and related options. For
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    Sheet (Stitching Images) - Windows Scanning Multi-Page Originals as Separate Files - Windows Convert Scanned Documents to Editable Text (OCR) Saving Scanned Documents as a Searchable PDF Saving a Scan as an Office Format File - Windows Scanning to a SharePoint Server or Cloud Service - Windows 81
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    the carrier sheet into the scanner with the white edge facing down. 1. Load your original containing multiple images in your product. 2. Do one of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps
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    4. Select Scan Settings from the Scan Setting Name list and click Detailed Settings. You see an Epson Scan 2 window like this: 83
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    . 1. Load a multi-page original with blank pages or barcodes inserted where you want to start a new scanned file. 2. Do one of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select
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    • Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson Software > Document Capture Pro. You see this window: Note: Click Switch to Simple View, if necessary. 3. Click the Job Settings button. 4. Click the New Job icon. 85
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    You see this window: 5. Enter a name for the job in the Job Name field and select any displayed scan settings you want to use. Note: See the Help information in Document Capture Pro for details. 6. Click Save, select the save settings you want to use, and select Apply job separation. 7. Click
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    You see this window: 8. Select the method you used to separate the originals as the Separator setting. 9. Select Create Folder and select a folder name. 10. Select any other file naming settings you want and click OK. 11. Click Send and select a destination. 12. Click OK to close the
  • Epson DS-780N | User Guide - Page 88
    13. On the Document Capture Pro main screen, click on the icon for the job you just made and follow the on-screen instructions. Note: Click Switch to Simple View, if necessary. Your originals are saved into separate files and folders as specified. Parent topic: Scanning Special Projects Related
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    You see a window like this: 3. Select the language used in the document you are going to scan as the Document Languages setting. 4. Click Scan Document. 5. If you see the Select Scanner window, select your product and click OK. Note: Do not select a WIA option for your product; it will not work
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    FineReader window. Parent topic: Convert Scanned Documents to Editable Text (OCR) Scanning Using OCR - Mac You can use the ABBYY FineReader OCR program to convert scanned documents to editable text. 1. Load your original in the scanner. 2. Open the Applications folder and double-click the ABBYY
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    You see a window like this: 3. Select your product from the Source list. 4. Select the language used in the document you are going to scan as the Document language setting. 5. Click on Scan Images to New Document. You see a window like this: 91
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    6. Select your scan settings and click Scan. Note: For best results, select Grayscale as the Color Depth setting. 7. Click Finish Import. You see your scanned image. 8. Click on the Export icon. 9. Select the program or format you want to scan to and click Next. 92
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    a document and save the text in a searchable PDF. In a searchable PDF, text is recognized using Optical Character Recognition (OCR) and then embedded in the scanned original. Note: The required Epson Scan 2 OCR Component is installed automatically when you install your product software as instructed
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    the Text Language setting. 11. Select the Security tab if you want to add a password to the PDF. 12. Click OK. 13. Confirm the File Name setting and select a Folder setting for your document. 14. Click Scan. The scanned image is saved as a searchable PDF. Parent topic: Scanning Special Projects 94
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    your scans in one of the following Microsoft Office file formats: Microsoft Word (.docx), Microsoft Excel (.xlsx), or Microsoft PowerPoint (.pptx). 1. Load your original in the scanner. 2. Do one of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document
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    your settings and click OK. Your originals are saved in the Office file format you selected. Parent topic: Scanning Special Projects Scanning to a SharePoint Server or Cloud Service - Windows You can use Document Capture Pro (Windows) to upload scanned images to a SharePoint server or a cloud
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    start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson Software > Document Capture Pro
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    Related tasks Loading Originals in the Input Tray Scanning to a SharePoint Server or Cloud Service - Mac You can use Document Capture to upload scanned images to a SharePoint server or a cloud service. 1. Open the Applications folder, open the Epson Software folder, and select Document Capture. 98
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    Help information in Document Capture for details. 4. Click Scan. You see a preview of your scan in the Document Capture window. 5. Click one of the cloud service Destination icons to choose where to save your scanned file. (If you cannot see all of the icons below, the service software may not be
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    the connection and allow Document Capture to access the cloud service. If you have previously created a saved setting for the destination, select it from the drop-down list. 7. Adjust any save settings, then click OK or Send, depending on the destination. Your originals are scanned and uploaded to
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    See these sections if you need to clean or transport your scanner. Cleaning Your Scanner Cleaning Inside Your Scanner Checking the Scanner Roller Counter Replacing the Scanner Rollers Transporting Your Scanner Cleaning Your Scanner To keep your product working at its best, you should clean it
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    3. Pull down on the cover open lever and open the scanner cover. 4. Use a genuine Epson cleaning kit or a soft, moist cloth to wipe off any dust or dirt on the glass scanning surfaces and the rollers inside the scanner cover. If the glass surface is stained with grease or some other hard-to-remove
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    5. Use a cotton swab to wipe off any dust or dirt on the sensors shown here. Caution: Do not use liquid or glass cleaner on the cotton swab. 6. Locate the separation roller. 103
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    7. Squeeze the tabs on the sides of the separation roller cover and open the cover. Caution: Be careful not to apply too much force when opening the cover. 8. Slide the separation roller to the left and remove it. 104
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    or dirt on the separation roller using a genuine Epson cleaning kit or a soft, moist cloth. Caution: Use only a genuine Epson cleaning kit or soft, moist cloth to clean the roller; using a dry cloth may damage the surface of the roller. 10. To replace the separation roller, insert the end of the
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    11. Close the separation roller cover until you hear it click into place. Note: If you are not able to close the cover, the roller is not installed correctly. Remove the roller and reinstall it, then try to close the cover again. 12. Locate the pickup roller. 106
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    13. Press down on the pickup roller cover latch and pull up the cover to remove it. 14. Pull down the tab on the pickup roller and slide the roller to the right to remove it. 107
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    any dust or dirt on the pickup roller using a genuine Epson cleaning kit or a soft, moist cloth. Caution: Use only a genuine Epson cleaning kit or soft, moist cloth to clean the roller; using a dry cloth may damage the surface of the roller. 16. To replace the pickup roller, align the notches on the
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    it clicks into place. Note: If you are not able to close the cover, the roller is not installed correctly. Remove the roller unit and reinstall it, then try to close the cover again. 18. Close the scanner cover. 19. Plug in the AC adapter and press the power button to turn on
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    21. Select Roller Cleaning. 22. Pull down on the cover open lever and open the scanner cover. The scanner enters roller cleaning mode. 110
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    Navigate to the Apps screen and select Epson Scan 2 Utility. • Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. • Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. 3. Click the Counter tab. 111
  • Epson DS-780N | User Guide - Page 112
    , it is time to replace the rollers. 5. Close the Epson Scan 2 Utility. Parent topic: Cleaning and Transporting Your Scanner Replacing the Scanner Rollers Replace the scanner rollers when the number of scans exceeds the life cycle of the rollers. Check the scanner roller counter to see when you need
  • Epson DS-780N | User Guide - Page 113
    3. Disconnect any connected cables. 4. Pull down on the cover open lever and open the scanner cover. 5. Press down on the pickup roller cover latch and pull up the cover to remove it. 113
  • Epson DS-780N | User Guide - Page 114
    6. Pull down the tab on the pickup roller and slide the roller to the right to remove it. 7. To install the new pickup roller, align the notches on the roller unit and slide it to the left. Press up on the tab to secure the roller. 114
  • Epson DS-780N | User Guide - Page 115
    8. Align the bottom edge of the pickup roller cover into the notches as shown and press it down until it clicks into place. Note: If you are not able to close the cover, the pickup roller is not installed correctly. Remove the roller unit and reinstall it, then try to close the cover again. 115
  • Epson DS-780N | User Guide - Page 116
    9. Squeeze the tabs on the sides of the separation roller cover and open the cover. Caution: Be careful not to apply too much force when opening the cover. 10. Slide the separation roller to the left and remove it. 116
  • Epson DS-780N | User Guide - Page 117
    and Transporting Your Scanner Related references User Replaceable Epson Scanner Parts and Accessories Related tasks Checking the Scanner Roller Counter Resetting the Scanner Roller Counter Resetting the Scanner Roller Counter When you replace the scanner rollers, reset the scanner roller counter so
  • Epson DS-780N | User Guide - Page 118
    1. Press the home button, if necessary, and select Scanner Maintenance. 2. Select Roller Replacement. 3. Follow the on-screen instructions to replace the rollers. 4. Select Reset Maintenance Roller Counter. 118
  • Epson DS-780N | User Guide - Page 119
    Select Yes. Note: You can also reset the roller counter from your computer using the Epson Scan 2 Utility. Select the Counter tab and click Reset. Parent topic: Replacing the Scanner Rollers Related tasks Checking the Scanner Roller Counter Transporting Your Scanner If you need to ship your product
  • Epson DS-780N | User Guide - Page 120
    4. Push apart the latches on the back on the input tray and lift the input tray off of the scanner. 5. Place the scanner in its original packing materials, if possible, or use equivalent materials with cushioning around the product. Parent topic: Cleaning and Transporting Your Scanner 120
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    problems with your product by checking the messages and status icons on its LCD screen. Note: If the LCD screen is dark, press the screen to wake the product from sleep mode. LCD screen message Condition/solution Install the software on your computer Install Epson Scan 2 and Document Capture Pro
  • Epson DS-780N | User Guide - Page 122
    using a USB cable and try downloading the Firmware Update from the Epson support site. If you still need help, contact Epson for support. Parent topic: Solving Problems Solving Scanning Problems Check these solutions if you have problems scanning with your product. Scanner Does Not Turn On or Turns
  • Epson DS-780N | User Guide - Page 123
    your scanning software, try reinstalling it. • On Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager. • Check that the correct scanner is selected using the Epson Scan 2 Utility. Make sure your scanner supports Epson Scan 2. • Connect the scanner directly
  • Epson DS-780N | User Guide - Page 124
    not have multiple versions of Epson Scan 2 installed. If you do, uninstall all versions and install one version. • If you are using the scanner over a network, make sure the network cable is securely connected. • If you are using the scanner over a network, make sure your scanner is displayed in the
  • Epson DS-780N | User Guide - Page 125
    a double feed error in the Epson Scan 2 window or the Document Capture Pro window, start Epson Scan 2, select the Main Settings tab, select the Detect Double Feed setting, and select Off. Parent topic: Solving Scanning Problems Related references User Replaceable Epson Scanner Parts and Accessories
  • Epson DS-780N | User Guide - Page 126
    3. Pull down the cover open lever and open the scanner cover. 4. Gently pull out any jammed originals from inside the scanner. 126
  • Epson DS-780N | User Guide - Page 127
    7. Carefully follow all loading instructions when you reload originals. If originals jam in the scanner frequently, try the following: • Select Slow on the scanner control panel to slow down the scanning speed. • Clean inside the scanner and replace the roller assembly kit, if necessary. • Close the
  • Epson DS-780N | User Guide - Page 128
    error. Restart the scanner, wait for approximately one minute after restarting, then check the connection again. • If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few seconds, and restart it. If Epson Scan 2 cannot restart, turn off your scanner
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    scanner and Ethernet hub connection modes match. You can change the connection modes using EpsonNet Config. See the Administrator's Guide for details. • Restart the computer. Parent topic: Solving Scanning Problems Related references Network Interface Specifications General Specifications Related
  • Epson DS-780N | User Guide - Page 130
    Scanned Image Quality Problems Related references Image Format Options Related tasks Scanning in Epson Scan 2 Scanned Characters are Blurry If characters in your scanned images are blurry, try these solutions: • Make sure you do not move the scanner or original while scanning. • Operate the scanner
  • Epson DS-780N | User Guide - Page 131
    in Landscape mode, set the Rotate setting to Auto in Epson Scan 2. • If you are using OCR software, check the manual for any additional adjustments. Parent topic: Solving Scanned Image Quality Problems Related concepts Convert Scanned Documents to Editable Text (OCR) Related references Image Format
  • Epson DS-780N | User Guide - Page 132
    following solutions: • Select Auto Detect or Auto Detect (Long Paper) as the Document Size setting in Epson Scan 2, Document Capture Pro, or Document Capture. • In Epson Scan 2, select the Main Settings tab. Select Document Size > Settings and adjust the cropping area shown in the Crop Margins for
  • Epson DS-780N | User Guide - Page 133
    utility from the Epson support website to uninstall your scanner software as described here. 1. To download the Uninstaller utility, visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product. 2. Follow the instructions on the screen
  • Epson DS-780N | User Guide - Page 134
    for instructions. Note: If you find that re-installing your scanner software does not solve a problem, contact Epson. Parent topic: Uninstall Your Scanner Software Where to Get Help If you need to contact Epson for technical support services, use the following support options. Internet Support Visit
  • Epson DS-780N | User Guide - Page 135
    may apply. Note: For help using any other software on your system, see the documentation for that software for technical support. Purchase Supplies and Accessories You can purchase genuine Epson accessories at epson.com (U.S. sales) or epson.ca (Canadian sales). You can also purchase accessories
  • Epson DS-780N | User Guide - Page 136
    Network Interface Specifications Safety and Approvals Specifications Windows System Requirements To use your product and its software, your computer should use one of these Microsoft operating systems: • Windows 10 • Windows 8.x • Windows 7 • Windows Vista (not supported by Document Capture Pro
  • Epson DS-780N | User Guide - Page 137
    the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean), select your product, and select Downloads. Parent topic: Technical Specifications Mac System Requirements To
  • Epson DS-780N | User Guide - Page 138
    of paper at 21 lb (80 g/m2) weight 600 dpi (main scan) 600 dpi (sub scan) 50 to 1200 dpi in 1 dpi increments 50 to 300 dpi connection when using the Document Capture Pro Server Authenticate Edition. RGB LED Parent topic: Technical Specifications Dimension Specifications Height Width 8.5 inches
  • Epson DS-780N | User Guide - Page 139
    inches (212 mm) 8.2 lb (3.7 kg) Note: Dimensions do not include projecting parts. Parent topic: Technical Specifications Electrical Specifications Scanner Note: Check the label on the scanner and the AC adapter for voltage information. Power consumption varies depending on operating conditions or
  • Epson DS-780N | User Guide - Page 140
    Ordinary office or home conditions Note: Avoid operating the scanner in direct sunlight, near a strong light source, or in extremely dusty conditions. Parent topic: Technical Specifications Network Interface Specifications Standards Communication mode Connector IEEE802.3i (10BASE-T)* IEEE802.3i
  • Epson DS-780N | User Guide - Page 141
    AC Adapter (A471H) United States Canada Safety: UL60950-1 EMC: FCC part 15 Subpart B class B Safety: CAN/CSA C22.2 No. 60950-1 EMC: CAN/CSA-CEI/IEC CISPR 22 Class B Parent topic: Technical Specifications 141
  • Epson DS-780N | User Guide - Page 142
    for Epson Products Binding Arbitration and Class Waiver Trademarks Copyright Notice Important Safety Instructions Follow these safety instructions when setting up and using the scanner: • Read all these instructions, and follow all warnings and instructions marked on the scanner. • Place the scanner
  • Epson DS-780N | User Guide - Page 143
    by yourself except as specifically explained in the scanner's guides. • If damage occurs scanner and the AC adapter, and refer servicing to qualified service personnel under the following conditions: The AC adapter or plug is damaged; liquid has entered the scanner or the AC adapter; the scanner
  • Epson DS-780N | User Guide - Page 144
    are not covered by the operating instructions.) • Unplug the scanner and the AC adapter before cleaning them immediately with water. If discomfort or vision problems remain after a thorough flushing, see a doctor to remove the broken pieces; contact Epson for support. • Do not subject your product
  • Epson DS-780N | User Guide - Page 145
    any related software), or other transaction involving you and Epson, whether in contract, warranty, misrepresentation, fraud, tort, intentional tort, statute, regulation, ordinance, or any other legal or equitable basis. "DISPUTE" DOES NOT INCLUDE IP CLAIMS, or more specifically, a claim or
  • Epson DS-780N | User Guide - Page 146
    in its records for you. For this reason, it is important to notify us if your address changes by emailing us at [email protected] or writing us at the Epson Address above. Notice of the Dispute shall include the sender's name, address and contact information, the facts giving rise to the
  • Epson DS-780N | User Guide - Page 147
    any settlement offer made shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or Epson is entitled. The discovery or exchange of non-privileged information relevant to the Dispute may be allowed during the arbitration. c) Arbitration Fees
  • Epson DS-780N | User Guide - Page 148
    within thirty (30) days of your assent to this Agreement (including without limitation the purchase, download, installation of the Software or other applicable use of Epson Hardware, products and services) that specifies (i) your name, (ii) your mailing address, and (iii) your request to be excluded
  • Epson DS-780N | User Guide - Page 149
    this permission notice appear in all copies of the software and related documentation, and (ii) the names of Sam Leffler and Silicon Graphics may not be used in any advertising or publicity relating to the software without the specific, prior written permission of Sam Leffler and Silicon Graphics
  • Epson DS-780N | User Guide - Page 150
    , AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE. Parent topic: Copyright Notice A Note Concerning Responsible Use of Copyrighted Materials Epson encourages each user to be responsible and respectful of the copyright laws when using any
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DS-780N User's Guide