Epson ET-16500 Users Guide - Page 246
Product Status Messages, EPSON Software Updater, EPSON, Software, Start, Applications, Epson Software
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You can also update the software by selecting EPSON Software Updater in the EPSON or EPSON Software program group, accessible by the Start button, or on the Start or Apps screens, depending on your version of Windows. • OS X: You can manually update the software by opening the Applications > Epson Software folder and selecting EPSON Software Updater. Parent topic: Solving Problems Product Status Messages You can often diagnose problems with your product by checking the messages on its LCD screen. You can also check for errors by pressing the Status button to display the Status Menu. Note: If the screen is dark, press the screen to wake the product from sleep mode. LCD screen message Paper jam Printer error. Turn the power off and on again. For details, see your documentation. Maintenance box is at the end of its service life. You need to replace it. No dial tone detected. Combination of IP address and subnet mask is invalid. See your documentation. Recovery mode Condition/solution If paper is jammed in the product, follow the instructions in this guide to remove the jammed paper from the indicated area. A serious error has occurred. Turn the product off and then back on again. If the error continues, check for a paper jam. If there is no paper jam, contact Epson for support. You must replace the maintenance box to continue printing. Make sure the phone cable is connected correctly and the phone line works. If you connected the product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, turn off the Dial Tone Detection setting. There is a problem with the network connection to your product. An error has occurred during firmware updating. Connect your product using a USB cable and try downloading the Firmware Update from Epson's support website. If you still need help, contact Epson for support. Parent topic: Solving Problems 246