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Epson ET-16500 Users Guide - Page 283

Message Appears Prompting You to Reset Ink Levels, Solving Scanning Problems

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Message Appears Prompting You to Reset Ink Levels If you see a message on the LCD screen prompting you to reset the ink levels, do the following: 1. Refill all of the ink tanks or the ink tanks indicated on the LCD screen all the way to the top. Note: Depending on the operating conditions, you may see the ink reset message even when there is still ink in the tanks. 2. Select the colors that you refilled on the LCD screen. 3. Follow the instructions on the LCD screen to reset the ink levels. Note: The product has a low ink alert system. The accuracy of this system depends on the user refilling the ink tanks correctly. The product cannot directly measure the ink levels in the tanks; instead it estimates the amount of ink remaining by internally monitoring ink usage. The low ink alert system may generate inaccurate messages if the ink tanks are not refilled according to these instructions. Visually check the ink levels in the product's ink tanks to confirm the actual ink levels. Continued use of the product when the ink is expended could damage the product. Parent topic: Solving Problems Solving Scanning Problems Check these solutions if you have problems scanning with your product. Scanning Software Does Not Operate Correctly Cannot Start Epson Scan 2 Parent topic: Solving Problems Scanning Software Does Not Operate Correctly If your scanning software does not operate correctly, try these solutions: • Make sure your computer has adequate memory and meets the system requirements for your operating system. • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software. • If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it. 283

Section	Page
Contents	3
Your Ink Tank System	14
Product Basics	15
Using the Control Panel	15
Control Panel Buttons and Lights	16
Status Icons	17
Status Button	18
Setting a Password and Locking the Control Panel	19
Entering Characters on the LCD Screen	21
Using Presets	21
Changing the LCD Screen Language	23
Adjusting Control Panel Sounds	24
Adjusting the Screen Brightness	25
Turning Off Operation Time Out	26
Product Parts Locations	27
Product Parts - Top and Front	27
Product Parts - Paper Path	29
Product Parts - Inside	30
Product Parts - Back	31
Using Eco Mode and Other Power Saving Settings	31
Changing the Eco Settings	32
Changing the Sleep Timer Settings	32
Changing the Power Off Timer Settings	33
Epson Connect Solutions for Smartphones, Tablets, and More	34
Using Epson Email Print	35
Using the Epson iPrint Mobile App	35
Using Epson Remote Print	36
Using Epson Scan to Cloud	36
Using Google Cloud Print	37
Setting Up Google Cloud Print on a Chromebook	38
Android Printing Using the Epson Print Enabler	39
Using Fire OS Printing	39
Using Windows 10 Mobile Printing	40
Using Epson Print and Scan App with Windows Tablets	40
Wi-Fi or Wired Networking	42
Wi-Fi Infrastructure Mode Setup	42
Selecting Wireless Network Settings from the Control Panel	43
Wi-Fi Direct Mode Setup	45
Enabling Wi-Fi Direct Mode	46
Wi-Fi Protected Setup (WPS)	47
Using WPS to Connect to a Network	48
Printing a Network Status Sheet	49
Changing or Updating Network Connections	50
Accessing the Web Config Utility	50
Changing a USB Connection to a Wi-Fi Connection	51
Changing a Wi-Fi Connection to a Wired Network Connection	51
Connecting to a New Wi-Fi Router	52
Disabling Wi-Fi Features	52
Loading Paper	54
Loading Paper for Documents in the Cassette	54
Loading Paper for Photos in the Cassette	60
Loading Envelopes in the Cassette	65
Loading Paper and Envelopes in the Rear Feed Slot	69
Paper Loading Capacity	72
Available Epson Papers	74
Paper Type Settings - Printer Software	75
Selecting the Paper Settings for Each Source - Control Panel	76
Paper Type Settings - Control Panel	77
Selecting Default Paper Settings - Administrator	78
Selecting the Default Paper Source Settings	78
Paper Source Options	79
Selecting Universal Print Settings	80
Universal Print Settings Options	81
Placing Originals on the Product	83
Placing Originals on the Scanner Glass	83
Placing Originals in the Automatic Document Feeder	84
Copying	89
Copying Documents or Photos	89
Copying Options	90
Copying Settings	92
Printing from a Computer	93
Printing with Windows	93
Selecting Basic Print Settings - Windows	93
Paper Source Options - Windows	95
Print Quality Options - Windows	96
Multi-Page Printing Options - Windows	96
Selecting Double-sided Printing Settings - Windows	97
Double-sided Printing Options - Windows	99
Print Density Adjustments - Windows	100
Selecting Additional Layout and Print Options - Windows	101
Custom Color Correction Options - Windows	103
Image Options and Additional Settings - Windows	104
Header/Footer Settings - Windows	105
Selecting a Printing Preset - Windows	106
Selecting Extended Settings - Windows	108
Extended Settings - Windows	109
Printing Your Document or Photo - Windows	110
Selecting Default Print Settings - Windows	111
Changing the Language of the Printer Software Screens	112
Changing Automatic Update Options	113
Printing with OS X	114
Selecting Basic Print Settings - OS X	115
Paper Source Options - OS X	119
Print Quality Options - OS X	119
Print Options - OS X	119
Selecting Page Setup Settings - OS X	120
Selecting Print Layout Options - OS X	121
Selecting Double-sided Printing Settings - OS X	121
Double-sided Printing Options and Adjustments - OS X	123
Managing Color - OS X	123
Color Matching and Color Options - OS X	124
Selecting Printing Preferences - OS X	125
Printing Preferences - OS X	126
Printing Your Document or Photo - OS X	127
Checking Print Status - OS X	127
Cancelling Printing Using a Product Button	128
Scanning	129
Starting a Scan	129
Starting a Scan Using the Product Control Panel	129
Changing Default Scan Button Settings	131
Starting a Scan Using the Epson Scan 2 Icon	131
Starting a Scan from a Scanning Program	133
Scanning in Epson Scan 2	135
Additional Scanning Settings - Main Settings Tab	138
Additional Scanning Settings - Advanced Settings Tab	138
Image Format Options	139
Faxing	141
Connecting a Telephone or Answering Machine	141
Setting Up Fax Features	146
Setting Up Fax Features Using the Product Control Panel	146
Selecting Your Country or Region	147
Selecting the Date and Time	148
Using the Fax Setup Wizard	149
Selecting the Line Type	152
Setting the Number of Rings to Answer	153
Selecting Fax Output Settings	154
Output Settings - Fax	156
Selecting Advanced Fax Settings	158
Basic Settings - Fax	159
Send Settings - Fax	160
Receive Settings - Fax	161
Security Settings - Fax	162
Printing Fax Reports	163
Fax Report Options	163
Setting Up Fax Features Using the Fax Utility	164
Setting Up Contacts and Contact Groups	165
Setting Up Contacts Using the Product Control Panel	166
Creating a Contact	166
Editing or Deleting a Contact	168
Creating a Contact Group	170
Editing or Deleting a Group	172
Setting Up Speed/Group Dial Lists Using the Fax Utility	174
Sending Faxes	177
Sending Faxes from the Product Control Panel	177
Faxing from the Control Panel	178
Fax Send Settings	180
Dialing Fax Numbers from a Connected Telephone	181
Sending a Fax at a Specified Time	182
Sending a Fax on Demand	183
Sending a Stored Fax	184
Sending Faxes Using the Fax Utility - Windows	186
Sending Faxes Using the Fax Utility - OS X	189
Receiving Faxes	192
Fax Reception	192
Receiving Faxes Automatically	193
Receiving Faxes Manually	193
Receiving a Fax by Polling	194
Viewing a Fax on the LCD Screen	194
Checking Fax Status	195
Using Memory Cards and USB Devices with Your Product	196
Inserting a Memory Card	196
Memory Card Types	197
Memory Card and USB Device File Specifications	197
Removing a Memory Card	198
Connecting and Using a USB Flash Drive or External Device	199
Viewing and Printing from the LCD Screen	200
Viewing and Printing Individual JPEG Photos	200
Printing All JPEG Photos	201
Viewing and Printing TIFF Files	202
Photo Adjustment Options - Device Mode	203
Print Setting Options - Device Mode	204
Transferring Photos on a Memory Card or USB Device	205
Configuring the Memory Device Interfaces	205
Transferring Files from a Memory Device to Your Computer	206
Charging a USB Device Using Your Product	207
Refilling Ink	209
Ink Safety Precautions	209
Check Ink Levels	210
Checking Ink Levels on Your Product	211
Checking Ink Levels with Windows	211
Checking Ink Levels with OS X	213
Disabling Special Offers with Windows	214
Purchase Epson Ink and Maintenance Box	216
Ink Bottle and Maintenance Box Part Numbers	216
Refilling the Ink Tanks	216
Replacing the Maintenance Box	221
Adjusting Print Quality	224
Print Head Maintenance	224
Print Head Nozzle Check	224
Checking the Nozzles Using the Product Control Panel	224
Checking the Nozzles Using a Computer Utility	227
Print Head Cleaning	228
Cleaning the Print Head Using the Product Control Panel	229
Cleaning the Print Head Using a Computer Utility	230
Print Head Alignment	232
Aligning the Print Head Using the Product Control Panel	233
Power Ink Flushing	234
Flushing the Ink Using a Computer Utility	234
Cleaning the Paper Guide	235
Checking the Number of Sheets	236
Checking the Sheet Counter - Windows	236
Checking the Sheet Counter - OS X	237
Cleaning and Transporting Your Product	239
Cleaning Your Product	239
Transporting Your Product	241
Solving Problems	245
Checking for Software Updates	245
Product Status Messages	246
Status Menu Error Codes	247
Running a Product Check	249
Resetting Control Panel Defaults	250
Solving Setup Problems	251
Noise After Filling the Ink	252
Software Installation Problems	252
Solving Network Problems	252
Product Cannot Connect to a Wireless Router or Access Point	253
Network Software Cannot Find Product on a Network	254
Product Does Not Appear in OS X Printer Window	255
Cannot Print Over a Network	256
Cannot Scan Over a Network	257
Solving Copying Problems	258
Product Makes Noise, But Nothing Copies	258
Product Makes Noise When It Sits for a While	259
Solving Paper Problems	259
Paper Feeding Problems	259
Paper Jam Problems Inside the Product	260
Paper Jam Problems in the Paper Cassette	262
Paper Jam Problems in the Duplexer (Rear Cover)	263
Document Jams in the Automatic Document Feeder	268
Paper Ejection Problems	271
Solving Problems Printing from a Computer	271
Nothing Prints	271
Product Icon Does Not Appear in Windows Taskbar	272
Printing is Slow	273
Solving Page Layout and Content Problems	274
Inverted Image	274
Too Many Copies Print	274
Blank Pages Print	275
Incorrect Margins on Printout	275
Incorrect Characters Print	276
Incorrect Image Size or Position	276
Slanted Printout	276
Solving Print Quality Problems	277
White or Dark Lines in Printout	277
Blurry or Smeared Printout	278
Faint Printout or Printout Has Gaps	280
Grainy Printout	280
Incorrect Colors	281
Message Appears Prompting You to Reset Ink Levels	283
Solving Scanning Problems	283
Scanning Software Does Not Operate Correctly	283
Cannot Start Epson Scan 2	284
Solving Scanned Image Quality Problems	285
Image Consists of a Few Dots Only	285
Line of Dots Appears in All Scanned Images	286
Straight Lines in an Image Appear Crooked	286
Image is Distorted or Blurry	286
Image Colors are Patchy at the Edges	287
Image is Too Dark	287
Back of Original Image Appears in Scanned Image	287
Ripple Patterns Appear in an Image	287
Scanned Image Colors Do Not Match Original Colors	288
Scanned Image Edges are Cropped	288
Solving Faxing Problems	288
Cannot Send or Receive Faxes	289
Cannot Receive Faxes with a Telephone Connected to Your Product	290
Solving Memory Card Problems	290
Memory Card Does Not Fit Into a Slot	291
Cannot View or Print Photos from a Memory Card or Device	291
Cannot Transfer Photos to or from a Memory Card or Device	291
Cannot Access Memory Card From a Networked Mac	292
Uninstall Your Product Software	292
Uninstalling Product Software - Windows	292
Uninstalling Product Software - OS X	294
Where to Get Help	294
Technical Specifications	296
Windows System Requirements	296
OS X System Requirements	297
Scanning Specifications	297
Automatic Document Feeder (ADF) Specifications	298
Fax Specifications	298
Paper Specifications	299
Printable Area Specifications	301
Ink Specifications	302
Memory Card Specifications	302
Dimension Specifications	303
Electrical Specifications	304
Environmental Specifications	304
Interface Specifications	304
Network Interface Specifications	305
Safety and Approvals Specifications	306
Notices	308
Important Safety Instructions	308
General Product Safety Instructions	308
LCD Screen Safety Instructions	310
Wireless Connection Safety Instructions	310
Telephone Equipment Safety Instructions	310
FCC Compliance Statement	311
Software Notice	313
Binding Arbitration and Class Waiver	316
Trademarks	319
Copyright Notice	320
libTIFF Software Acknowledgment	320
A Note Concerning Responsible Use of Copyrighted Materials	321
Default Delay Times for Power Management for Epson Products	321

Match case Limit results 1 per page

283

Message Appears Prompting You to Reset Ink Levels

If you see a message on the LCD screen prompting you to reset the ink levels, do the following:

1. Refill all of the ink tanks or the ink tanks indicated on the LCD screen all the way to the top.

Note:

Depending on the operating conditions, you may see the ink reset message even when there is

still ink in the tanks.

2. Select the colors that you refilled on the LCD screen.

3. Follow the instructions on the LCD screen to reset the ink levels.

Note:

The product has a low ink alert system. The accuracy of this system depends on the user refilling

the ink tanks correctly. The product cannot directly measure the ink levels in the tanks; instead it

estimates the amount of ink remaining by internally monitoring ink usage. The low ink alert system may

generate inaccurate messages if the ink tanks are not refilled according to these instructions.

Visually check the ink levels in the product’s ink tanks to confirm the actual ink levels. Continued use of

the product when the ink is expended could damage the product.

Parent topic:

Solving Problems

Solving Scanning Problems

Check these solutions if you have problems scanning with your product.

Scanning Software Does Not Operate Correctly

Cannot Start Epson Scan 2

Parent topic:

Solving Problems

Scanning Software Does Not Operate Correctly

If your scanning software does not operate correctly, try these solutions:

• Make sure your computer has adequate memory and meets the system requirements for your

operating system.

• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,

wake your system and restart your scanning software.

• If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.