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Epson ET-2650 Users Guide - Page 175

Cannot Start Epson Scan 2, Solving Scanned Image Quality Problems

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Related references Windows System Requirements Mac System Requirements Cannot Start Epson Scan 2 If you cannot start Epson Scan 2, try these solutions: • Make sure your product is turned on and any interface cables are securely connected at both ends. • Make sure Epson Scan 2 is selected as your scanning program. • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart Epson Scan 2. • Check the connection setting and test the connection using Epson Scan 2 Utility: Windows 10: Click and select All apps. Select EPSON, then select Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset. Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset. Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset. Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset. • Make sure you do not have multiple versions of Epson Scan installed. If you do, uninstall both versions and install one version. • If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it. Parent topic: Solving Scanning Problems Related topics Starting a Scan Solving Scanned Image Quality Problems Check these sections if a scanned image on your computer screen has a quality problem. Image Consists of a Few Dots Only Line of Dots Appears in All Scanned Images Straight Lines in an Image Appear Crooked 175

Section	Page
Contents	3
Product Basics	13
Using the Control Panel	13
Control Panel Buttons and Lights	13
Adjusting Control Panel Position	14
Changing LCD Screen Language	14
Product Parts Locations	15
Product Parts - Top	16
Product Parts - Inside	18
Product Parts - Back	19
The Power Off and Sleep Timers	19
Changing the Power Off Timer Setting From the Control Panel	20
Changing the Power and Sleep Timer Settings - Windows	20
Changing the Power and Sleep Timer Settings - Mac	22
Epson Connect Solutions for Smartphones, Tablets, and More	23
Setting Up Epson Connect Services	23
Using Epson Email Print	24
Using the Epson iPrint Mobile App	25
Using Epson Remote Print	25
Using AirPrint	26
Using Google Cloud Print	26
Setting Up Google Cloud Print on a Chromebook	27
Using the Mopria Print Service	28
Using Fire OS Printing	29
Using Windows 10 Mobile Printing	30
Android Printing Using the Epson Print Enabler	30
Using the Epson Creative Print Mobile App	31
Using Epson Print and Scan App with Windows Tablets	31
Wi-Fi Networking	33
Wi-Fi Infrastructure Mode Setup	33
Selecting Wireless Network Settings from the Control Panel	34
Wi-Fi Direct Mode Setup	36
Enabling Wi-Fi Direct Mode	37
Changing the Wi-Fi Direct Mode Password	38
Wi-Fi Protected Setup (WPS)	39
Using WPS to Connect to a Network	39
Printing a Network Status Sheet	40
Changing or Updating Network Connections	41
Accessing the Web Config Utility	41
Changing a USB Connection to a Wi-Fi Connection	42
Connecting to a New Wi-Fi Router	42
Disabling Wi-Fi Features	43
Loading Paper	44
Loading Paper in the Sheet Feeder	44
Paper Loading Capacity	48
Available Epson Papers	49
Paper Type Settings - Control Panel	50
Paper or Media Type Settings - Product Software	51
Selecting the Paper Source Settings - Control Panel	51
Placing Originals on the Product	53
Placing Originals on the Scanner Glass	53
Copying	55
Copying Documents or Photos	55
Selecting Print Settings for Copies	56
Paper Size Settings - Copying	57
Copying Options	58
Printing from a Computer	59
Printing with Windows	59
Selecting Basic Print Settings - Windows	59
Print Quality Options - Windows	61
Multi-Page Printing Options - Windows	62
Selecting Double-sided Printing Settings - Windows	62
Double-sided Printing Options - Windows	64
Selecting Additional Layout and Print Options - Windows	64
Custom Color Correction Options - Windows	66
Image Options and Additional Settings - Windows	67
Header/Footer Settings - Windows	68
Selecting a Printing Preset - Windows	69
Selecting Extended Settings - Windows	70
Extended Settings - Windows	71
Printing Your Document or Photo - Windows	72
Checking Print Status - Windows	74
Selecting Default Print Settings - Windows	74
Changing the Language of the Printer Software Screens	75
Changing Automatic Update Options	76
Printing on a Mac	77
Selecting Basic Print Settings - Mac	78
Print Quality Options - Mac	82
Print Options - Mac	82
Selecting Page Setup Settings - Mac	82
Selecting Print Layout Options - Mac	83
Sizing Printed Images - Mac	84
Managing Color - Mac	84
Color Matching and Color Options - Mac	85
Selecting Printing Preferences - Mac	86
Printing Preferences - Mac	87
Printing Your Document or Photo - Mac	88
Checking Print Status - Mac	89
Cancelling Printing Using a Product Button	89
Scanning	90
Starting a Scan	90
Starting a Scan Using the Product Control Panel	90
Changing Default Scan Button Settings	92
Starting a Scan Using the Epson Scan 2 Icon	92
Starting a Scan from a Scanning Program	94
Scanning in Epson Scan 2	96
Additional Scanning Settings - Main Settings Tab	99
Additional Scanning Settings - Advanced Settings Tab	99
Image Format Options	100
Using Memory Cards with Your Product	102
Inserting a Memory Card	102
Memory Card Types	103
Memory Card File Specifications	103
Removing a Memory Card	103
Printing from a Memory Card	104
Viewing and Printing Individual Photos	104
Print Setting Options - Photo Mode	106
Transferring Photos on a Memory Card	106
Setting Up File Sharing for Photo Transfers from Your Computer	106
Transferring Photos from a Memory Card to Your Computer	107
Printing Personalized Projects	108
Printing Lined Paper and Graph Paper	108
Printing Personalized Note Paper	109
Printing Calendar Pages	111
Refilling Ink	113
Ink Safety Precautions	113
Check Ink Levels	114
Checking Ink Levels on Your Product	115
Checking Ink Levels with Windows	115
Checking Ink Levels - Mac	117
Disabling Special Offers with Windows	118
Purchase Epson Ink	120
Ink Bottle Part Numbers	120
Refilling the Ink Tanks	120
Adjusting Print Quality	125
Print Head Maintenance	125
Print Head Nozzle Check	125
Checking the Nozzles Using the Product Control Panel	125
Checking the Nozzles Using a Computer Utility	128
Print Head Cleaning	130
Cleaning the Print Head Using the Product Control Panel	130
Cleaning the Print Head Using a Computer Utility	131
Print Head Alignment	134
Aligning the Print Head Using the Product Control Panel	134
Aligning the Print Head Using a Computer Utility	135
Power Ink Flushing	137
Flushing the Ink Using a Computer Utility	138
Cleaning the Paper Path	139
Cleaning and Transporting Your Product	141
Cleaning Your Product	141
Transporting Your Product	141
Solving Problems	146
Checking for Software Updates	146
Product Status Messages	147
Running a Product Check	148
Resetting Control Panel Defaults	150
Solving Setup Problems	150
Noise After Filling the Ink	151
Software Installation Problems	151
Control Panel Setup Problems	152
USB Connection Problems	152
Solving Network Problems	152
Product Cannot Connect to a Wireless Router or Access Point	153
Network Software Cannot Find Product on a Network	154
Product Does Not Appear in Mac Printer Window	155
Cannot Print Over a Network	155
Cannot Scan Over a Network	156
Solving Copying Problems	157
Product Makes Noise, But Nothing Copies	157
Product Makes Noise When It Sits for a While	158
Solving Paper Problems	158
Paper Feeding Problems	158
Paper Jam Problems Inside the Product	159
Paper Ejection Problems	162
Solving Problems Printing from a Computer	162
Nothing Prints	162
Product Icon Does Not Appear in Windows Taskbar	163
Printing is Slow	164
Solving Page Layout and Content Problems	165
Inverted Image	165
Too Many Copies Print	166
Blank Pages Print	166
Incorrect Margins on Printout	166
Incorrect Characters Print	167
Incorrect Image Size or Position	167
Slanted Printout	168
Solving Print Quality Problems	168
White or Dark Lines in Printout	169
Blurry or Smeared Printout	170
Faint Printout or Printout Has Gaps	171
Grainy Printout	172
Incorrect Colors	173
Solving Scanning Problems	174
Scanning Software Does Not Operate Correctly	174
Cannot Start Epson Scan 2	175
Solving Scanned Image Quality Problems	175
Image Consists of a Few Dots Only	176
Line of Dots Appears in All Scanned Images	176
Straight Lines in an Image Appear Crooked	177
Image is Distorted or Blurry	177
Image Colors are Patchy at the Edges	177
Image is Too Dark	178
Back of Original Image Appears in Scanned Image	178
Ripple Patterns Appear in an Image	178
Image is Scanned Upside-Down	178
Scanned Image Colors Do Not Match Original Colors	179
Scan Area is Not Adjustable in Thumbnail Preview	179
Scanned Image Edges are Cropped	180
Solving Memory Card Problems	180
Memory Card Does Not Fit Into a Slot	180
Cannot View or Print Photos from a Memory Card	180
Cannot Transfer Photos to or from a Memory Card	181
Message Appears Prompting You to Reset Ink Levels	181
Uninstall Your Product Software	182
Uninstalling Product Software - Windows	182
Uninstalling Product Software - Mac	183
Where to Get Help	184
Technical Specifications	186
Windows System Requirements	186
Mac System Requirements	187
Scanning Specifications	187
Paper Specifications	188
Printable Area Specifications	189
Ink Specifications	190
Memory Card Specifications	191
Dimension Specifications	191
Electrical Specifications	192
Environmental Specifications	192
Interface Specifications	193
Network Interface Specifications	193
Safety and Approvals Specifications	193
Notices	195
Important Safety Instructions	195
General Product Safety Instructions	195
Wireless Connection Safety Instructions	197
LCD Screen Safety Instructions	197
FCC Compliance Statement	197
Binding Arbitration and Class Waiver	198
Trademarks	201
Copyright Notice	202
libTIFF Software Acknowledgment	203
A Note Concerning Responsible Use of Copyrighted Materials	203
Default Delay Times for Power Management for Epson Products	203