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Epson ET-3700 Users Guide - Page 164

Solving Problems, Checking for Software Updates

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Solving Problems Check these sections for solutions to problems you may have using your product. Checking for Software Updates Product Status Messages Message Appears Prompting You to Reset Ink Levels Running a Product Check Resetting Control Panel Defaults Solving Setup Problems Solving Network Problems Solving Copying Problems Solving Paper Problems Solving Problems Printing from a Computer Solving Page Layout and Content Problems Solving Print Quality Problems Solving Scanning Problems Solving Scanned Image Quality Problems Uninstall Your Product Software Where to Get Help Checking for Software Updates Periodically, it's a good idea to check Epson's support website for free updates to your product software. Visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product. • Windows: Your printer software automatically checks for updates. You can also manually update the software by selecting Software Update here: • Accessing the Windows Desktop and right-clicking the icon for your product in the right side of the Windows taskbar, or clicking the up arrow and right-clicking . • On the Maintenance tab in the printer settings window You can also update the software by selecting EPSON Software Updater in the EPSON or EPSON Software program group, accessible by the Start button, or on the Start or Apps screens, depending on your version of Windows. 164

Section	Page
Contents	3
Product Basics	12
Using the Control Panel	12
Control Panel Buttons and Lights	13
Status Icon Information	14
Entering Characters on the LCD Screen	15
Changing LCD Screen Language	15
Adjusting the Screen Brightness	16
Turning Off the Operation Time Out Setting	17
Product Parts Locations	18
Product Parts - Front	19
Product Parts - Inside	20
Product Parts - Back	22
Using Power Saving Settings	22
Changing the Sleep Timer Settings	22
Changing the Power Off Timer Settings	24
Epson Connect Solutions for Smartphones, Tablets, and More	25
Setting Up Epson Connect Services	25
Using Epson Email Print	27
Using the Epson iPrint Mobile App	28
Using Epson Remote Print	28
Using Epson Scan to Cloud	29
Using AirPrint	30
Using Google Cloud Print	30
Android Printing Using the Epson Print Enabler	31
Using Fire OS Printing	32
Using Windows 10 Mobile Printing	32
Using Epson Print and Scan App with Windows Tablets	33
Wi-Fi or Wired Networking	34
Network Security Recommendations	34
Wi-Fi Infrastructure Mode Setup	35
Selecting Wireless Network Settings from the Control Panel	36
Wi-Fi Direct Mode Setup	38
Enabling Wi-Fi Direct Mode	38
Wi-Fi Protected Setup (WPS)	40
Using WPS to Connect to a Network	40
Printing a Network Status Sheet	41
Changing or Updating Network Connections	42
Accessing the Web Config Utility	43
Changing a USB Connection to a Wi-Fi Connection	43
Changing a Wi-Fi Connection to a Wired Network Connection	43
Connecting to a New Wi-Fi Router	44
Disabling Wi-Fi Features	44
Loading Paper	46
Loading Paper in the Cassette	46
Paper Loading Capacity	51
Double-sided Printing Capacity	52
Available Epson Papers	53
Borderless Paper Type Compatibility	54
Paper or Media Type Settings - Printing Software	55
Selecting the Paper Settings - Control Panel	56
Paper Type Settings - Control Panel	56
Selecting the Default Paper Source Settings	57
Paper Source Settings Options	58
Placing Originals on the Product	59
Placing Originals on the Scanner Glass	59
Copying	61
Copying Documents or Photos	61
Copying Options	62
Printing from a Computer	64
Printing with Windows	64
Selecting Basic Print Settings - Windows	65
Print Quality Options - Windows	67
Multi-Page Printing Options - Windows	67
Selecting Double-sided Printing Settings - Windows	68
Double-sided Printing Options - Windows	70
Print Density Adjustments - Windows	71
Selecting Additional Layout and Print Options - Windows	72
Custom Color Correction Options - Windows	74
Image Options and Additional Settings - Windows	75
Header/Footer Settings - Windows	76
Selecting a Printing Preset - Windows	77
Selecting Extended Settings - Windows	78
Extended Settings - Windows	79
Printing Your Document or Photo - Windows	80
Locking Printer Settings - Windows	81
Locked Setting Options	83
Selecting Default Print Settings - Windows	84
Changing the Language of the Printer Software Screens	85
Changing Automatic Update Options	86
Printing with the Built-in Epson Driver - Windows 10 S	87
Selecting Print Settings - Windows 10 S	87
Printing on a Mac	90
Selecting Basic Print Settings - Mac	91
Print Quality Options - Mac	94
Print Options - Mac	94
Selecting Page Setup Settings - Mac	95
Selecting Print Layout Options - Mac	96
Selecting Double-sided Printing Settings - Mac	97
Double-sided Printing Options and Adjustments - Mac	98
Managing Color - Mac	99
Color Matching and Color Options - Mac	100
Selecting Printing Preferences - Mac	101
Printing Preferences - Mac	102
Printing Your Document or Photo - Mac	102
Checking Print Status - Mac	104
Printing From a Chromebook	104
Cancelling Printing Using the Product	105
Scanning	106
Starting a Scan	106
Starting a Scan Using the Product Control Panel	106
Scanning to a Connected Computer	107
Control Panel Scanning Options	109
Changing Default Scan Job Settings	110
Starting a Scan Using the Epson Scan 2 Icon	111
Starting a Scan from a Scanning Program	113
Starting a Scan from a Smart Device	114
Scanning in Epson Scan 2	115
Additional Scanning Settings - Main Settings Tab	118
Additional Scanning Settings - Advanced Settings Tab	118
Saving Scanned Documents as a Searchable PDF	119
Image Format Options	120
Scan Resolution Guidelines	121
Refilling Ink	123
Ink Safety Precautions	123
Check Ink Levels	125
Checking Ink Levels on Your Product	125
Checking Ink Levels with Windows	126
Checking Ink Levels - Mac	127
Disabling Special Offers with Windows	129
Purchase Epson Ink and Maintenance Box	130
Ink Bottle and Maintenance Box Part Numbers	130
Refilling the Ink Tanks	130
Maintenance Box Replacement	135
Adjusting Print Quality	137
Print Head Maintenance	137
Print Head Nozzle Check	137
Checking the Nozzles Using the Product Control Panel	138
Checking the Nozzles Using a Computer Utility	140
Print Head Cleaning	142
Cleaning the Print Head Using the Product Control Panel	142
Cleaning the Print Head Using a Computer Utility	143
Power Cleaning	146
Power Cleaning Using the Product Control Panel	146
Power Cleaning Using a Computer Utility	147
Print Head Alignment	149
Aligning the Print Head Using the Product Control Panel	149
Cleaning the Paper Guide	151
Cleaning the Print Head Path	152
Checking the Number of Sheets	154
Checking the Sheet Counter - Windows	154
Checking the Sheet Counter - Mac	155
Cleaning and Transporting Your Product	157
Cleaning Your Product	157
Cleaning the Paper Rollers	157
Transporting Your Product	160
Solving Problems	164
Checking for Software Updates	164
Product Status Messages	165
Message Appears Prompting You to Reset Ink Levels	167
Running a Product Check	167
Resetting Control Panel Defaults	169
Solving Setup Problems	170
Noise After Filling the Ink	170
Software Installation Problems	170
Control Panel Setup Problems	171
Solving Network Problems	171
Product Cannot Connect to a Wireless Router or Access Point	172
Network Software Cannot Find Product on a Network	173
Product Does Not Appear in Mac Printer Window	174
Cannot Print Over a Network	175
Cannot Scan Over a Network	176
Solving Copying Problems	177
Product Makes Noise, But Nothing Copies	177
Product Makes Noise When It Sits for a While	177
Solving Paper Problems	177
Paper Feeding Problems	178
Paper Jams Inside the Printer	178
Paper Ejection Problems	179
Solving Problems Printing from a Computer	179
Nothing Prints	179
Product Icon Does Not Appear in Windows Taskbar	180
Printing is Slow	181
Solving Page Layout and Content Problems	182
Inverted Image	183
Too Many Copies Print	183
Blank Pages Print	183
Incorrect Margins on Printout	184
Border Appears on Borderless Prints	184
Incorrect Characters Print	185
Incorrect Image Size or Position	185
Slanted Printout	186
Solving Print Quality Problems	186
White or Dark Lines in Printout	187
Blurry or Smeared Printout	188
Faint Printout or Printout Has Gaps	189
Grainy Printout	190
Incorrect Colors	191
Solving Scanning Problems	192
Scanning Software Does Not Operate Correctly	193
Cannot Start Epson Scan 2	193
Solving Scanned Image Quality Problems	194
Image Consists of a Few Dots Only	194
Line of Dots Appears in All Scanned Images	195
Straight Lines in an Image Appear Crooked	195
Image is Distorted or Blurry	195
Image Colors are Patchy at the Edges	196
Image is Too Dark	196
Back of Original Image Appears in Scanned Image	196
Ripple Patterns Appear in an Image	196
Scanned Image Colors Do Not Match Original Colors	197
Scanned Image Edges are Cropped	197
Uninstall Your Product Software	197
Uninstalling Product Software - Windows	198
Uninstalling Product Software - Mac	199
Where to Get Help	199
Technical Specifications	201
Windows System Requirements	201
Mac System Requirements	202
Paper Specifications	202
Printable Area Specifications	203
Scanning Specifications	205
Ink Specifications	206
Dimension Specifications	207
Electrical Specifications	207
Environmental Specifications	207
Interface Specifications	208
Network Interface Specifications	208
Safety and Approvals Specifications	209
Notices	210
Important Safety Instructions	210
General Product Safety Instructions	210
Wireless Connection Safety Instructions	212
LCD Screen Safety Instructions	212
FCC Compliance Statement	213
Binding Arbitration and Class Waiver	213
Trademarks	217
Copyright Notice	217
libTIFF Software Acknowledgment	218
A Note Concerning Responsible Use of Copyrighted Materials	218
Default Delay Times for Power Management for Epson Products	219