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Epson ET-5170 Users Guide - Page 322

Cannot Receive Faxes with a Telephone Connected to Your Product

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• If you are receiving faxes using the Epson FAX Utility, check that your product is registered as a fax product in your operating system: Windows: Make sure the product appears in Devices and Printers, Printer, or Printers and Other Hardware. If the product does not appear, uninstall and re-install the Epson FAX Utility. Mac: Select System Preferences > Printers & Scanners (or Print & Scan or Print & Fax) and make sure your product appears. If your product does not appear, click + and add your product. If the product does appear, double-click it and make sure it is not paused. Note: Do not turn the product off while it is receiving a fax. Otherwise, the fax transmission will be lost. Note: If your product is connected to a VoIP (Voice over Internet Protocol) phone line, keep in mind that fax machines are designed to work over analog phone lines. Epson cannot guarantee that fax transmission will work when using VoIP. If your phone line includes voice mail answering services, calls or faxes may be inadvertently received by your voice mail service. Parent topic: Solving Faxing Problems Cannot Receive Faxes with a Telephone Connected to Your Product If you cannot receive faxes when a telephone is connected to your product, try these solutions: • Make sure your telephone is connected to your product's EXT port. • Make sure the Receive Mode is set to Manual. Note: When answering a call that is a fax, wait until the product's LCD screen displays a message that a connection has been made before you hang up. Parent topic: Solving Faxing Problems Related tasks Connecting a Telephone or Answering Machine Receiving Faxes Manually Using the Fax Setup Wizard 322

Section	Page
Contents	3
Product Basics	14
Product Parts Locations	14
Product Parts - Front	15
Product Parts - Inside	17
Product Parts - Back	18
Using the Control Panel	18
Control Panel Buttons and Lights	19
The LCD Screen	20
Status Icon Information	20
Navigating the LCD Screen	21
Entering Characters on the LCD Screen	22
Adjusting Control Panel Sounds	24
Adjusting the Screen Brightness	25
Changing LCD Screen Language	25
Viewing Animations	26
Selecting the Date and Time	28
Selecting Your Country or Region	29
Turning Off the Operation Time Out Setting	30
Preventing PC Connection via USB	31
Using Power Saving Settings	32
Changing the Sleep Timer Settings	32
Changing the Power Off Timer Settings	33
Epson Connect Solutions for Smartphones, Tablets, and More	34
Setting Up Epson Connect Services	35
Using Epson Email Print	36
Using Epson Remote Print	36
Using Epson Scan to Cloud	37
Using the Epson Smart Panel Mobile App	38
Voice-Activated Printing	38
Setting Up Printing on a Chromebook	39
Using AirPrint	39
Android Printing Using the Epson Print Enabler	40
Using Fire OS Printing	40
Using Windows 10 Mobile Printing	41
Using Epson Print and Scan App with Windows Tablets	41
Using the Mopria Print Service	42
Wi-Fi or Wired Networking	43
Network Security Recommendations	43
Wi-Fi Infrastructure Mode Setup	44
Selecting Wireless Network Settings from the Control Panel	45
Setting Up Wireless Printing from a Smartphone or Tablet	48
Wi-Fi Direct Mode Setup	49
Connecting to a Mobile Device	50
Modifying the Wi-Fi Direct Network Name or Password	50
Wi-Fi Protected Setup (WPS)	52
Using WPS to Connect to a Network	52
Printing a Network Status Sheet	53
Printing a Network Connection Report	54
Network Connection Report Codes and Messages	56
Changing or Updating Network Connections	61
Accessing the Web Config Utility	61
Changing a USB Connection to a Wi-Fi Connection	62
Changing a Wi-Fi Connection to a Wired Network Connection	62
Connecting to a New Wi-Fi Router	63
Disabling Wi-Fi Features	63
Loading Paper	65
Loading Paper in the Cassette	65
Loading Paper in the Rear Paper Feed Slot	71
Paper Loading Capacity	74
Double-sided Printing Capacity	75
Compatible Epson Papers	77
Paper or Media Type Settings - Printing Software	79
Selecting the Paper Settings - Control Panel	79
Paper or Media Type Settings - Control Panel	81
Selecting the Default Paper Source Settings	81
Paper Source Settings Options	82
Selecting the Universal Print Settings	82
Universal Print Settings Options	83
Placing Originals on the Product	84
Placing Originals on the Scanner Glass	84
Placing Originals in the Automatic Document Feeder	86
ADF Original Document Specifications	89
Copying	90
Copying Documents or Photos	90
Copying ID Cards	91
Copying Options	92
Printing from a Computer	95
Printing with Windows	95
Selecting Basic Print Settings - Windows	96
Paper Source Options - Windows	98
Print Quality Options - Windows	98
Multi-Page Printing Options - Windows	98
Selecting Double-sided Printing Settings - Windows	99
Double-sided Printing Options - Windows	102
Print Density Adjustments - Windows	102
Selecting Additional Layout and Print Options - Windows	103
Custom Color Correction Options - Windows	105
Image Options and Additional Settings - Windows	106
Header/Footer Settings - Windows	107
Selecting a Printing Preset - Windows	108
Selecting Extended Settings - Windows	110
Extended Settings - Windows	111
Printing Your Document - Windows	112
Locking Printer Settings - Windows	113
Locked Setting Options	115
Selecting Default Print Settings - Windows	116
Changing the Language of the Printer Software Screens	117
Changing Automatic Update Options	118
Printing with the Built-in Epson Driver - Windows 10 S	119
Selecting Print Settings - Windows 10 S	120
Printing on a Mac	123
Selecting Basic Print Settings - Mac	124
Paper Source Options - Mac	127
Print Quality Options - Mac	127
Selecting Page Setup Settings - Mac	128
Selecting Print Layout Options - Mac	129
Selecting Double-sided Printing Settings - Mac	129
Double-sided Printing Options and Adjustments - Mac	131
Managing Color - Mac	131
Color Matching and Color Options - Mac	132
Selecting Printing Preferences - Mac	133
Printing Preferences - Mac	134
Printing Your Document - Mac	135
Checking Print Status - Mac	136
Printing from a Smartphone or Tablet	136
Cancelling Printing Using a Product Button	137
Scanning	138
Starting a Scan	138
Starting a Scan Using the Product Control Panel	138
Scanning to a Connected Computer	140
Scanning to the Cloud	142
Setting Up a WSD Port (Windows 7/Windows Vista)	143
Scanning Using WSD - Windows	144
Control Panel Scanning Options	145
Changing Default Scan Job Settings	146
Starting a Scan Using Epson ScanSmart	147
Starting a Scan Using the Epson Scan 2 Icon	148
Starting a Scan from a Scanning Program	150
Starting a Scan from a Smartphone or Tablet	152
Scanning a Document in Epson ScanSmart	152
Saving a Scan	155
Attaching a Scan to Email	156
Sending a Scan to a Cloud Service	157
Printing a Scan	158
Selecting Epson ScanSmart Settings	160
Changing the Epson Product	160
Changing the Scan Settings	161
Changing the File Name Settings	162
Changing the Save Settings	164
Save Settings	166
Customizing Action Icons	167
Scanning in Epson Scan 2	169
Additional Scanning Settings - Main Settings Tab	172
Additional Scanning Settings - Advanced Settings Tab	173
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2	174
Image Format Options	175
Scan Resolution Guidelines	176
Faxing	178
Connecting a Telephone or Answering Machine	178
Setting Up Fax Features	182
Setting Up Basic Fax Features	182
Using the Fax Setup Wizard	182
Selecting the Line Type	184
Setting the Number of Rings to Answer	185
Selecting Advanced Fax Settings	186
Receive Settings - Fax	187
Report Settings - Fax	189
Basic Settings - Fax	189
Security Settings - Fax	191
Setting Up the Fax Utility - Windows	192
Setting Up Fax Features Using the Fax Utility - Mac	194
Setting Up Contacts and Contact Groups	195
Setting Up Contacts Using the Product Control Panel	196
Creating a Contact	196
Editing or Deleting a Contact	198
Creating a Contact Group	199
Editing or Deleting a Contact Group	201
Sending Faxes	202
Sending Faxes from the Product Control Panel	202
Sending a Fax Using the Control Panel	203
Fax Sending Options	205
Sending a Fax at a Specified Time	207
Dialing Fax Numbers from a Connected Telephone	208
Sending Faxes Using the Fax Utility - Windows	209
Sending Faxes Using the Fax Utility - Mac	211
Receiving Faxes	214
Fax Reception	214
Receiving Faxes Automatically	215
Receiving Faxes Manually	215
Receiving a Fax by Polling	216
Saving and Viewing Received Faxes	217
Checking Fax Status	219
Printing Fax Reports	219
Fax Report Options	220
Refilling Ink and Replacing the Maintenance Box	221
Ink Safety Precautions	221
Checking the Ink and Maintenance Box Levels	223
Checking the Ink Levels on Your Product	224
Checking Maintenance Box Status on the LCD Screen	224
Checking Ink and Maintenance Box Levels - Windows	225
Checking Ink and Maintenance Box Levels - Mac	227
Disabling Special Offers with Windows	228
Purchase Epson Ink and Maintenance Box	229
Ink Bottle and Maintenance Box Part Numbers	229
Refilling the Ink Tanks	229
Maintenance Box Replacement	235
Adjusting Print Quality	237
Print Head Maintenance	237
Print Head Nozzle Check	237
Checking the Nozzles Using the Product Control Panel	238
Checking the Nozzles Using a Computer Utility	240
Print Head Cleaning	242
Cleaning the Print Head Using the Product Control Panel	242
Cleaning the Print Head Using a Computer Utility	244
Power Cleaning	247
Power Cleaning Using the Product Control Panel	247
Power Cleaning Using a Computer Utility	248
Print Head Alignment	250
Aligning the Print Head Using the Product Control Panel	250
Cleaning the Paper Guide	252
Cleaning the Print Head Path	253
Checking the Number of Sheets	256
Checking the Sheet Counter - Windows	257
Checking the Sheet Counter - Mac	258
Cleaning and Transporting Your Product	259
Cleaning Your Product	259
Cleaning the Paper Rollers	263
Transporting Your Product	265
Solving Problems	270
Checking for Software Updates	270
Product Status Messages	271
Message Appears Prompting You to Reset Ink Levels	273
Running a Product Check	273
Resetting Control Panel Defaults	275
Solving Setup Problems	276
Product Does Not Turn On or Off	276
Noise After Filling the Ink	276
Software Installation Problems	277
Solving Network Problems	277
Product Cannot Connect to a Wireless Router or Access Point	278
Network Software Cannot Find Product on a Network	279
Product Does Not Appear in Mac Printer Window	280
Wireless Network Connection is Unstable on a Mac	281
Wired Network Connection Becomes Unstable	281
Cannot Print Over a Network	282
Cannot Scan Over a Network	284
Solving Copying Problems	285
Product Makes Noise, But Nothing Copies	285
Product Makes Noise When It Sits for a While	285
Copies Have Incorrect or Faint Colors	285
Position, Size, or Margins of Copies are Incorrect	286
Originals Do Not Feed From the Automatic Document Feeder	286
Solving Paper Problems	287
Paper Feeding Problems	287
Paper Jam Problems in the Front of the Product	288
Paper Jam Problems Inside the Product	290
Paper Jam Problems in the Rear Cover	291
Paper Jams in the Automatic Document Feeder	294
Paper Ejection Problems	297
Solving Problems Printing from a Computer	298
Nothing Prints	298
Product Icon Does Not Appear in Windows Taskbar	299
Printing is Slow	300
Solving Page Layout and Content Problems	301
Inverted Image	302
Too Many Copies Print	302
Blank Pages Print	302
Incorrect Margins on Printout	303
Incorrect Characters Print	304
Incorrect Image Size or Position	304
Slanted Printout	305
Solving Print Quality Problems	306
White or Dark Lines in Printout	306
Blurry or Smeared Printout	308
Faint Printout or Printout Has Gaps	310
Grainy Printout	311
Incorrect Colors	312
Solving Scanning Problems	313
Scanning Software Does Not Operate Correctly	313
Cannot Start Epson Scan 2	314
Scanning is Slow	315
Solving Scanned Image Quality Problems	315
Image Consists of a Few Dots Only	315
Line of Dots Appears in All Scanned Images	316
Straight Lines in an Image Appear Crooked	316
Scanned Image Quality Problems	316
Image Colors are Patchy at the Edges	318
Ripple Patterns Appear in an Image	318
Scanned Image Edges are Cropped	319
Characters are Not Recognized During Conversion to Editable Text (OCR)	319
Solving Faxing Problems	319
Cannot Send or Receive Faxes	320
Cannot Receive Faxes with a Telephone Connected to Your Product	322
Fax Memory Full Error Appears	323
Fax Quality is Poor	323
Sent Fax is Received in an Incorrect Size	324
Received Fax is Not Printed	324
Uninstall Your Product Software	325
Uninstalling Product Software - Windows	325
Uninstalling Product Software - Mac	326
Where to Get Help	327
Technical Specifications	328
Windows System Requirements	328
Mac System Requirements	329
Paper Specifications	329
Printable Area Specifications	330
Scanning Specifications	332
Fax Specifications (ET-5170)	333
Automatic Document Feeder (ADF) Specifications	333
Ink Specifications	334
Dimension Specifications	334
Electrical Specifications	335
Environmental Specifications	335
Interface Specifications	336
Network Interface Specifications	336
Safety and Approvals Specifications	337
Notices	338
Important Safety Instructions	338
General Product Safety Instructions	338
LCD Screen Safety Instructions	340
Wireless Connection Safety Instructions	341
Telephone Equipment Safety Instructions	341
FCC Compliance Statement	342
Binding Arbitration and Class Waiver	344
Trademarks	347
Copyright Notice	348
libTIFF Software Acknowledgment	349
A Note Concerning Responsible Use of Copyrighted Materials	349
Default Delay Times for Power Management for Epson Products	349